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Customer Support
Troubleshooting
The player doesn't work. There is nothing showing on the display panel.
Reset the Player
Check the battery's power level.
Make sure the Hold switch is in the off position.
There is no sound even if I press the Play button in Music mode.
Check if there are MP3 or WMA files on the player.
Non-playable file formats (e.g. MPEG1 LAYER 1 file) cannot be played.
Delete the file from your PC before using the player.
I cannot download files.
Check the battery's power level.
Check if the driver is installed correctly on your PC.
Reinstall the software from the installation CD.
Check the USB connection between the player and your PC.
Check if there is the "unplug/eject" or "Safely Remove Hardware" icon located in
your icon tray at the bottom of your screen.
The backlight does not turn on.
Check the backlight setting.
The player is designed to turn off the backlight automatically for longer operating time when
the battery's residual voltage is low.
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The buttons on the player do not respond.
Check if the Hold switch has been activated.
Check if the USB cable is connected. Buttons do not work if the USB cable is connected.
The playback time display during playback does not seem right.
Check if you are not playing a VBR (Variable Bit Rate) file. VBR files are only partially supported.
The LCD window is too dark.
Check the screen brightness control.
During playback, some unknown characters are displayed on the display panel.
Change the language setting to the correct language in the MENU.
A "/Noartist/Noalbum" file path appears on the playback screen in place of the
selected music file's song title.
There is no ID3 tag information for the music file. Edit the song title, artist, and
album information of the song.
It takes a long time when I search songs by Song Title, Artist, or Album.
If there are many music files on your hard disk, it may take longer to read them .
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