AT&T E2801 User Manual page 38

Appendix
Troubleshooting
The CHARGE
light is off.
The telephone
does not ring
when there is an
incoming call.
• It may be necessary to purchase a new battery. Please refer
to the Battery installation & charging section of this user's
manual (page 7).
• The telephone might be malfunctioning. Please refer to the
Limited warranty section of this user's manual (page 46)
for further instruction.
• Clean the metallic charging contacts on the cordless hand-
set each month using a pencil eraser or a dry non-abrasive
fabric.
• Make sure the power adapter and telephone line cords are
plugged in correctly and securely.
• Unplug the power adapter. Wait for 15 seconds before
plugging it back in. Allow up to one minute for the cordless
handset and telephone base to reset.
• The telephone might be malfunctioning. Please refer to the
Limited warranty section of this user's manual for further
instruction (page 46).
• Make sure the ringer is on. (page 14).
• Make sure the telephone line cord and power adapter are
plugged in properly (page 6).
• The cordless handset may be too far from the telephone
base. Move it closer to the telephone base.
• There may be too many extension telephones on the
telephone line to allow all of them to ring simultane-
ously. Try unplugging some of them.
• If the other telephones in your home are having the same
problem, the problem is in the wiring or local service.
Contact the local telephone company (charges may apply).
Metallic charging contacts
35