Western Digital WDBMCE0010HBK User Manual page 177

Problem
FILES
File does not play.
AUDIO
There is no sound.
NETWORK
The media center is not visible on the
network.
USB DEVICE
The Media Library process failed.
The attached USB device is not visible
on the Home screen.
REMOTE CONTROL
The media center remote control does
not work.
Solution
• Verify compatibility. Refer to "Supported Formats" on
page 178.
• Use a media converter program to convert the file to
a usable format.
• Make sure the volume on the entertainment unit is
not muted.
• Navigate to the Home | Settings | System screen and
make sure the correct audio output setting is
enabled.
-
If you are using the composite audio cable, the
Stereo setting should be enabled.
-
If you are using an S/PDIF (optical) or HDMI
connection, the Digital setting should be
enabled.
• If you are watching a video that supports multiple
audio channels, make sure that the Audio Off option
is disabled. Press Options | <icon>, and then press
OK repeatedly until the intended audio channel is
displayed.
• Make sure the Setup > Network Settings > Share
WDTV on your network option is set to On.
Make sure that:
• the USB device has no read-only protection.
• the USB device is not using the HFS+ Journaling file
system.
• there is enough storage space on the USB device.
• The media center only supports mass USB storage
mode. Make sure that the USB device is configured
as a "mass storage device."
• Make sure the USB device's file system is supported
(NTFS, FAT/FAT32, or HFS+).
• Press only one button at a time.
• Make sure the batteries are properly inserted.
• The batteries may already be drained out. Replace
batteries with new ones.
• Make sure that the path between the remote control
and the media center is not blocked.
WD TV Live Hub Media Center
User Manual
SYSTEM MAINTENANCE – 173