Page 1 Dell™ Dimension™ 9100 Service Tag cover latch release CD or DVD eject button CD or DVD activity light FlexBays (2) for optional floppy drive or optional Media Card Reader microphone connector headphone connector diagnostic lights hard-drive activity light power button USB 2.0 connectors (2)
Page 2 Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp, DellNet, and PowerConnect are trademarks of Dell Inc.; Intel and Pentium, and Intel SpeedStep are registered trademarks of Intel Corporation; Microsoft, Windows, and Outlook are registered trademarks of Microsoft Corporation.
Page 3: Table Of Contents
Contents Finding Information ....... . Setting Up and Using Your Computer Setting Up a Printer .
Page 4 IEEE 1394 ........Hyper-Threading .
Page 5 ....Using Dell PC Restore by Symantec ....
Page 6 Cards ........PCI Cards .
Page 7 ....... Dell Technical Support Policy (U.S. Only) ....
Page 8 Contents...
Page 9: Finding Information
Finding Information What Are You Looking For? Find It Here • Warranty information Dell™ Product Information Guide • Terms and conditions (U.S. only) • Safety instructions • Regulatory information • Ergonomics information • End User License Agreement NOTE: This document is available as a PDF at support.dell.com.
Page 10 • Microsoft Windows License Label These labels are located on your computer. • Use the Service Tag to identify your computer when you use support.dell.com or contact technical support. • Enter the Express Service Code to direct your call when contacting technical support.
Page 11 NOTE: Corporate, government, and education customers customers can also use the customized Dell Premier Support website • Upgrades — Upgrade information for components, such at premier.support.dell.com. The website may not be as memory, the hard drive, and the operating system available in all regions.
Page 12 What Are You Looking For? Find It Here • How to use Windows XP Windows Help and Support Center • Documentation for my computer Click the Start button and click Help and Support. • Documentation for devices (such as a modem) Type a word or phrase that describes your problem and click the arrow icon.
Page 13: Setting Up And Using Your Computer
Setting Up and Using Your Computer Setting Up a Printer NOTICE: Complete the operating system setup before you connect a printer to the computer. See the documentation that came with the printer for setup information, including how to: • Obtain and install updated drivers •...
Page 14: Connecting A Usb Printer
Connecting a USB Printer NOTE: You can connect USB devices while the computer is turned on. 1 Complete the operating system setup, if you have not already done so. 2 Install the printer driver if necessary. See the documentation that came with your printer. 3 Attach the USB printer cable to the USB connectors on the computer and the printer.
Page 15: Setting Up Your Internet Connection
NOTE: If you use a dial-up connection, you need an add-in PCI modem expansion card. If you are using a dial-up connection, connect a telephone line to the modem connector on your computer and to the telephone wall jack before you set up your Internet connection. If you are using a DSL or cable modem connection, contact your ISP for setup instructions.
Page 16: Playing Cds And Dvds
Playing CDs and DVDs NOTICE: Do not press down on the CD or DVD tray when you open or close it. Keep the tray closed when you are not using the drive. NOTICE: Do not move the computer when you are playing CDs or DVDs. 1 Press the eject button on the front of the drive.
Page 17: Adjusting The Volume
Eject Go to the next track A DVD player includes the following basic buttons: Stop Restart the current chapter Play Fast forward Pause Fast reverse Advance a single frame while in pause mode Go to the next title or chapter Continuously play the current title or chapter Go to the previous title or chapter Eject...
Page 18: Adjusting The Picture
DVD/CD-RW combo drive. NOTE: The types of CD or DVD drives offered by Dell may vary by country. The following instructions show how to make an exact copy of a CD or DVD. You can also use Sonic RecordNow for other purposes, including creating CDs from audio files on your computer and creating MP3 CDs.
Page 19: Using Blank Cd-Rs And Cd-Rws
3 Click Exact Copy. 4 To copy the CD or DVD: • If you have one CD or DVD drive, ensure that the settings are correct and click Copy. The computer reads your source CD or DVD and copies it to a temporary folder on your computer hard drive.
Page 20: Using A Media Card Reader (Optional)
• Use a blank CD-RW to practice CD recording until you are familiar with CD recording techniques. If you make a mistake, you can erase the data on the CD-RW and try again. You can also use blank CD-RWs to test music file projects before you record the project permanently to a blank CD-R.
Page 21: Connecting Two Monitors
For information on installing a Media Card Reader, see "Installing a Media Card Reader" on page 95. Memory Stick (MS/MS Pro) xD-Picture Card and SmartMedia (SMC) CompactFlash Type I and II (CF I/II) and MicroDrive Card SecureDigital Card (SD)/ MultiMediaCard (MMC) To use the Media Card Reader: 1 Check the media or card to determine the proper orientation for insertion.
Page 22: Connecting Two Monitors With Vga Connectors
If you purchased a graphics card that supports dual monitors, follow these instructions to connect and enable your monitors. The instructions tell you how to connect either two monitors (each with a VGA connector), one monitor with a VGA connector and one monitor with a DVI connector, or a TV.
Page 23: Connecting A Tv
Connecting a TV NOTE: To connect a TV to your computer, you must purchase an S-video cable, which is available at most consumer electronics stores. An S-video cable is not included with your computer. 1 Follow the procedures in "Before You Begin" on page 55. 2 Connect one end of the S-video cable to the TV-OUT connector on the back of the computer.
Page 24: Setting Up A Home And Office Network
Setting Up a Home and Office Network Connecting to a Network Adapter NOTICE: Plug the network cable into the network adapter connector on the computer. Do not plug the network cable into the modem connector on the computer. Do not plug a network cable into a telephone wall jack.
Page 25: Power Management
Power Management ® ® The Microsoft Windows XP power management features can reduce the amount of electricity your computer uses when it is on and you are not using it. You can reduce power to just the monitor or the hard drive, or you can use standby mode or hibernate mode to reduce power to the entire computer.
Page 26: Power Options Properties
Because hibernate mode requires a special file on your hard drive with enough disk space to store the contents of the computer memory, Dell creates an appropriately sized hibernate mode file before shipping the computer to you. If the computer’s hard drive becomes corrupted, Windows XP recreates the hibernate file automatically.
Page 27: Ieee 1394
Your computer may have an optional front IEEE 1394 connector (see "Front View of the Computer" on page 57). This connector is only available if you purchased an add-in card that uses IEEE 1394. To purchase a card, contact Dell. Setting Up and Using Your Computer...
Page 28: Hyper-Threading
You can enable or disable Hyper-Threading through system setup. For more information on accessing system setup, see page 108. For more information on Hyper-Threading, search the Knowledge Base on the Dell Support website at support.dell.com. Setting Up and Using Your Computer...
Page 29: Solving Problems
— If you have to repeatedly reset time and date information after turning on the computer, or if an incorrect time or date displays during start-up, replace the battery (see page 101). If the battery still does not work properly, contact Dell (see page 119). Solving Problems...
Page 30: Drive Problems
Drive Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. ® ® N S U R E T H A T I C R O S O F T I N D O W S R E C O G N I Z E S T H E D R I V E —...
Page 31: Hard Drive Problems
Problems writing to a CD/DVD-RW drive L O S E O T H E R P R O G R A M S — The CD/DVD-RW drive must receive a steady stream of data when writing. If the stream is interrupted, an error occurs. Try closing all programs before you write to the CD/DVD-RW.
Page 32 H E C K T H E T E L E P H O N E L I N E C O N N E C T I O N — H E C K T H E T E L E P H O N E J A C K —...
Page 33: Error Messages
If so, run the program that you want to use first. — Contact Dell (see page 119). P E R A T I N G S YS T E M N O T F O U N D...
Page 34: Media Card Reader Problems
Media Card Reader Problems O D R I V E L E T T E R I S A S S I G N E D — When Microsoft Windows XP detects the Media Card Reader, the device is automatically assigned a drive letter as the next logical drive after all other physical drives in the system.
Page 35: Lockups And Software Problems
Lockups and Software Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. The computer does not start up H E C K T H E I A G N O S T I C I G H T S —...
Page 36: A Program Is Designed For An Earlier Windows Operating System
A program is designed for an earlier Windows operating system — The Program Compatibility Wizard configures a U N T H E R O G R A M O M P A T I B I L I T Y I Z A R D program so it runs in an environment similar to non-Windows XP operating system environments.
Page 37: Memory Problems
• Run the Dell Diagnostics (see page 48). F Y O U E X P E R I E N C E O T H E R M E M O R Y P R O B L E M S —...
Page 38: Network Problems
E S T A R T T H E C O M P U T E R — Simultaneously press <Ctrl><Esc> to display the Start menu. Type u, press the keyboard arrow keys to highlight Shut down or Turn Off, and then press <Enter>. After the computer turns off, reconnect the mouse cable as shown on the on the setup diagram for your computer.
Page 39: Power Problems
F T H E P O W E R L I G H T I S G R E E N A N D T H E C O M P U T E R I S N O T R E S P O N D I N G — See "Dell Diagnostics"...
Page 40: Printer Problems
Printer Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTE: If you need technical assistance for your printer, contact the printer’s manufacturer. — See the printer documentation for setup and H E C K T H E P R I N T E R D O C U M E N T A T I O N troubleshooting information.
Page 41: Sound And Speaker Problems
E S T A R T T H E C O M P U T E R A N D T R Y T H E S C A N N E R A G A I N H E C K T H E C A B L E C O N N E C T I O N S —...
Page 42: No Sound From Headphones
E S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another device, such as a lamp. L I M I N A T E P O S S I B L E I N T E R F E R E N C E —...
Page 43: If The Screen Is Difficult To Read
— Ensure that the electrical outlet is working by testing it with another E S T T H E E L E C T R I C A L O U T L E T device, such as a lamp. H E C K T H E D I A G N O S T I C L I G H T S —...
Page 44 Solving Problems...
Page 45: Troubleshooting Tools
A possible processor failure has occurred. If the problem persists, contact Dell (see page 119). Memory modules are detected, but a • If you have two or more memory memory failure has occurred.
Page 46 • If the problem still exists, install a graphics card that you know works and restart the computer. • If the problem persists, contact Dell (see page 119). A possible floppy drive or hard drive Reseat all power and data cables and failure has occurred.
Page 47 (see page 107) to make sure the boot sequence is correct for the devices installed on your computer. • If the problem persists, contact Dell (see page 119). All four diagnostic lights display solid None.
Page 48: Dell Diagnostics
If you cannot resolve the error condition, contact Dell (see page 119). NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell, technical support will ask for your Service Tag.
Page 49: Drivers
Parameters Allows you to customize the test by changing the test settings. 4 Close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and restart the computer, close the Main Menu screen. Drivers What Is a Driver? A driver is a program that controls a device such as a printer, mouse, or keyboard.
Page 50: Identifying Drivers
Reinstalling Drivers NOTICE: The Dell Support website at support.dell.com provides approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly. Using Windows XP Device Driver Rollback If a problem occurs on your computer after you install or update a driver, use Windows XP Device Driver Rollback to replace the driver with the previously installed version.
Page 51: Resolving Software And Hardware Incompatibilities
• Dell PC Restore by Symantec restores your hard drive to the operating state it was in when you purchased the computer. Dell PC Restore permanently deletes all data on the hard drive and removes any applications installed after you received the computer.
Page 52: Using Microsoft Windows Xp System Restore
NOTE: The procedures in this document were written for the Windows default view, so they may not work if you set your Dell™ computer to the Windows Classic view. Creating a Restore Point 1 Click the Start button and click Help and Support.
Page 53: Using Dell Pc Restore By Symantec
Dell PC Restore is not available in all countries. Use Dell PC Restore by Symantec only as the last method to restore your operating system. PC Restore restores your hard drive to the operating state it was in when you purchased the computer.
Page 54 4 On the next screen, click Confirm. The restore process takes approximately 6–10 minutes to complete. 5 When prompted, click Finish to reboot the computer. NOTE: Do not manually shut down the computer. Click Finish and let the computer completely reboot. 6 When prompted, click Yes.
Page 55: Removing And Installing Parts
You have performed the steps in "Turn Off Your Computer" and "Before Working Inside Your Computer." • You have read the safety information in your Dell™ Product Information Guide. • A component can be replaced by performing the removal procedure in reverse order.
Page 56: Before Working Inside Your Computer
NOTICE: Only a certified service technician should perform repairs on your computer. Damage due to servicing that is not authorized by Dell is not covered by your warranty. NOTICE: When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable itself.
Page 57: Front View Of The Computer
Front View of the Computer cover latch release Use this latch to remove the cover. See "Removing the Computer Cover" on page 60. CD or DVD activity light The drive light is on when the computer reads data from the CD or DVD drive.
Page 58 Use the microphone connector to attach a personal computer microphone for voice or musical input into a sound or telephony program. Service Tag Used to identify your computer when you access the Dell Support website or call technical support. Removing and Installing Parts...
Page 59: Back View Of The Computer
Back View of the Computer power connector Insert the power cable. sound card connectors (5) • Line-in connector — Use the blue line-in connector to attach a record/playback device such as a cassette player, CD player, or VCR. • Line-out connector — Use the green line-out connector to attach headphones and most speakers with integrated amplifiers.
Page 60: Removing The Computer Cover
network connector To attach your computer to a network or broadband device, connect one end of a network cable to either a network jack or your network or broadband device. Connect the other end of the network cable to the network connector on your computer.
Page 61 cover latch release computer cover back of computer hinge tabs (3) 5 Locate the three hinge tabs on the bottom edge of the computer. 6 Grip the sides of the computer cover and pivot the cover up. 7 Lift the cover away and set it aside in a secure location. Removing and Installing Parts...
Page 62: Inside View Of Your Computer
Inside View of Your Computer CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. power supply system board CD or DVD drive *floppy drive hard drive *may not be present on all computers Removing and Installing Parts...
Page 63: System Board Components
System Board Components memory module battery socket memory fan connectors (BATTERY) connector front panel I/O (1, 2, 3, 4) connector processor power main power connector connector IDE drive connector processor and heat sink connector SATA connectors (4) (SATA0, SATA1, SATA2, SATA3) clear CMOS jumper...
Page 64: Memory
Memory You can increase your computer memory by installing memory modules on the system board.For information on the type of memory supported by your computer, see "Specifications." Memory Overview • Memory modules should be installed in pairs of matched memory size, speed, and technology. If the memory modules are not installed in matched pairs, the computer will continue to operate, but with a slight reduction in performance.
Page 65 Dell. If possible, do not pair an original memory module with a new memory module. Otherwise, your computer may not start properly. You should install your original memory modules in pairs either in connectors DIMM_1 and DIMM_2 or connectors DIMM_3 and DIMM_4.
Page 66: Installing Memory
Installing Memory CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic components. You can do so by touching an unpainted metal surface on the computer.
Page 67 notches memory module cutouts (2) crossbars notches memory module cutouts (2) crossbars NOTICE: To avoid damage to the memory module, press the module straight down into the connector while you apply equal force to each end of the module. 6 Insert the module into the connector until the module snaps into position. If you insert the module correctly, the securing clips snap into the cutouts at each end of the module.
Page 68: Removing Memory
You can do so by touching an unpainted metal surface on the computer. Your Dell™ computer provides the following slots for PCI and PCI Express cards: • Three PCI card slots •...
Page 69: Pci Cards
If you are installing or replacing a PCI Express card, see "Installing a PCI Express Card" on page 74. Installing a PCI Card NOTE: Dell offers an optional customer kit for Audigy II and IEEE 1394 PCI add-in-cards that includes a front-mounted IEEE 1394 connector. 1 Follow the procedures in "Before You Begin" on page 55.
Page 70 3 Push the two release tabs on the card retention door from the inside to pivot the door open. Because the door is captive, it will remain in the open position. release tab card retention mechanism card retention door 4 If your computer includes a card retention mechanism, to secure the x16 card in place from the top: Pivot the mechanism upward and gently press the release tab downward to release the mechanism from the two tab slots holding it in place.
Page 71 CAUTION: Some network adapters automatically start the computer when they are connected to a network. To guard against electrical shock, be sure to unplug your computer from its electrical outlet before installing any cards. 8 Place the card in the connector and press down firmly. Ensure that the card is fully seated in the slot.
Page 72 2 Remove the computer cover (see page 60). 3 If you are removing the card permanently, install a filler bracket in the empty card-slot opening. If you need a filler bracket, contact Dell (see page 119). Removing and Installing Parts...
Page 73: Pci Express Cards
NOTE: Installing filler brackets over empty card-slot openings is necessary to maintain FCC certification of the computer. The brackets also keep dust and dirt out of your computer. NOTICE: To connect a network cable, first plug the cable into the network device and then plug the cable into the computer.
Page 74 Installing a PCI Express Card 1 Follow the procedures in "Before You Begin" on page 55. release tabs (2) card retention *lever on chassis wall door alignment bar alignment guide filler bracket *may not be present on all computers 2 If present on your computer, rotate the lever on the chassis wall upward. 3 Push the two release tabs on the card retention door toward each other and pivot the door open.
Page 75 release tab card retention mechanism* card retention door *"piano" bracket *may not be present on all computers 4 If your computer includes a card retention mechanism: Pivot the mechanism upward and gently squeeze in on the sides to release the mechanism from the two tab slots holding it in place.
Page 76 7 Pull the securing tab, grasp the card by its top corners, and then ease it out of its connector. PCI Express x1 PCI Express card x16 card securing tab PCI Express x1 card slot PCI Express x16 card slot 8 Prepare the card for installation.
Page 77 not fully seated card bracket within slot fully seated card alignment guide bracket caught outside of slot alignment bar 11 Ensure that: • The tops of all cards and filler brackets are flush with the alignment bar. • The notch in the top of the card or filler bracket fits around the alignment guide. 12 If you removed a card retention mechanism, snap it into place, securing the x16 PCI-E card.
Page 78 NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment. NOTICE: To connect a network cable, first plug the cable into the network device and then plug the cable into the computer.
Page 79 Removing a PCI Express Card 1 Follow the procedures in "Before You Begin" on page 55. 2 Remove the computer cover (see page 60). release tabs (2) *lever on chassis wall card retention door alignment bar alignment guide filler bracket *may not be present on all computers 3 If present on your computer, rotate the lever on the chassis wall upward.
Page 80 4 Push the two release tabs on the card retention door toward each other and pivot the door open. Because the door is captive, it will remain in the open position. card retention mechanism card retention release tab door *"piano" bracket *may not be present on all computers 5 If your computer includes a card retention mechanism, to remove the x16 card: Pivot the mechanism upward and gently squeeze in on the sides to release the...
Page 81 7 If you are removing the card permanently, install a filler bracket in the empty card-slot opening. If you need a filler bracket, contact Dell (see page 119). NOTE: Installing filler brackets over empty card-slot openings is necessary to maintain FCC certification of the computer.
Page 82: Drive Panels
Drive Panels CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before removing the cover. Removing the Drive Panel 1 Follow the procedures in "Before You Begin"...
Page 83: Removing The Drive-Panel Insert
3 Push from the inside and pivot the drive panel to the left to release the panel from its side hinges. 4 Set the drive panel aside in a secure location. Removing the Drive-Panel Insert drive-panel insert tab drive panel drive-panel insert 1 Turn the drive panel sideways and find the tip of the drive-panel insert tab that latches over a tab on the right side of the drive panel.
Page 84: Replacing The Drive-Panel Insert
Replacing the Drive-Panel Insert drive panel drive-panel insert tab center drive- drive-panel insert panel tab 1 Slide the tab on the left side of the drive-panel insert under the center drive panel tab. 2 Rotate the drive-panel insert into place and snap the drive-panel insert tab over the corresponding tab on the drive panel.
Page 85: Drives
sliding plate lever sliding plate drive panel 2 Align the drive panel tabs with the side-door hinges. 3 Rotate the drive panel toward the computer until the sliding plate lever clicks into place and the drive panel snaps into place on the front panel. Drives Your computer supports: •...
Page 86: Hard Drive
Serial ATA hard drives should be connected to the connector labeled SATA on the system board. IDE CD/DVD drives should be connected to the connector labeled IDE. When connecting an IDE cable, ensure you align the colored stripe with the pin 1 connector. When disconnecting an IDE cable, grasp the colored pull tab and pull until the connector detaches.
Page 87: Removing A Hard Drive
Removing a Hard Drive 1 Disconnect the power and hard drive cables from the drive. power cable hard drive cable 2 Press in on the tabs on each side of the drive and slide the drive up and out. tabs (2) hard drive Removing and Installing Parts...
Page 88: Installing A Hard Drive
Installing a Hard Drive 1 Unpack the replacement hard drive, and prepare it for installation. 2 Check the documentation for the drive to verify that the drive is configured for your computer. 3 If your replacement hard drive does not have the hard drive bracket attached, remove the bracket from the old hard drive by unsnapping it from the drive.
Page 89: Adding A Second Hard Drive
6 Connect the power and hard drive cables to the hard drive. power cable hard drive cable 7 Check all connectors to be certain that they are properly cabled and firmly seated. 8 Close the computer cover. NOTICE: To connect a network cable, first plug the cable in to the network wall jack and then plug the cable in to the computer.
Page 90 3 Press in on the tabs on each side of the hard drive bracket in the empty drive bay and slide the bracket up and out. 4 Snap the hard drive bracket onto the new hard drive. NOTICE: Do not install any drive into the lower hard-drive bay until you have removed the hard drive bracket from the inside of the hard drive bay.
Page 91: Floppy Drive
7 Connect the power and hard drive cables to the drive. 8 Check all connectors to be certain that they are properly cabled and firmly seated. 9 Replace the computer cover (page 102). NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer.
Page 92 3 Disconnect the power and floppy drive cables from the back of the floppy drive. 4 Disconnect the other end of the floppy drive cable from the system board. sliding plate lever power cable floppy drive cable sliding plate floppy drive 5 Pull the sliding plate to the right and hold in place.
Page 93: Installing A Floppy Drive
8 Enter system setup (see page 108) and select the appropriate Diskette Drive option. 9 Verify that your computer works correctly by running the Dell Diagnostics (see page 48). Media Card Reader For information on using the Media Card Reader, see "Using a Media Card Reader (Optional)"...
Page 94 NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic components. You can do so by touching an unpainted metal surface on the computer chassis. 1 Follow the procedures in "Before You Begin" on page 55. 2 Lay the computer on its side so that the system board is on the bottom of the inside of the computer.
Page 95: Installing A Media Card Reader
5 Disconnect the USB cable on the back of the Media Card Reader to the front panel USB connector on the system board (see page 63) and route the cable through the clip on the shroud. sliding plate lever sliding plate *Media Card Reader Not present on all computers.
Page 96 NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic components. You can do so by touching an unpainted metal surface on the computer chassis. 1 Follow the procedures in "Before You Begin" on page 55. Media Card Reader screws (4)
Page 97: Cd/Dvd Drive
USB cable *Media Card Reader Not present on all computers. 8 Insert the Media Card Reader into the bay and slide the drive in to seat it in the computer. 9 Route the USB cable through the cable routing clip. 10 Replace the computer cover (see page 102).
Page 98: Removing A Cd/Dvd Drive
Removing a CD/DVD Drive 1 Follow the procedures in "Before You Begin" on page 55. 2 Remove the computer cover (see page 60). 3 Disconnect the power cable from the back of the drive and the CD/DVD drive cable from the back of the drive and the system board.
Page 99: Installing A Cd/Dvd Drive
4 Slide the drive release mechanism to the right to release the shoulder screw and slide the drive out to remove it from the drive bay. Installing a CD/DVD Drive 1 If you are installing a new drive, unpack the drive and prepare it for installation. Check the documentation that accompanied the drive to verify that the drive is configured for your computer.
Page 100 See the documentation that came with the drive for instructions on installing any software required for drive operation. 9 Enter system setup (see page 108) and select the appropriate Drive option. 10 Verify that your computer works correctly by running the Dell Diagnostics (see page 48). Removing and Installing Parts...
Page 101: Battery
Battery Replacing the Battery CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic components. You can do so by touching an unpainted metal surface on the computer.
Page 102: Replacing The Computer Cover
battery battery socket 7 Replace the computer cover. NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the computer. 8 Connect your computer and devices to electrical outlets, and turn them on. 9 Enter system setup and restore the settings you recorded in step 1.
Page 103: Appendix
Appendix Specifications Processor ® ® Processor type Intel Pentium 4 Socket-T with Hyper-Threading technology Cache 1 MB or 2 MB Memory Type dual-channel 400-, 533-, and 667-MHz DDR2 Memory connectors four Memory capacities 256 MB, 512 MB, or 1 GB Minimum memory 512 MB Maximum memory...
Page 104 Expansion Bus Bus type PCI 32 bit PCI Express x1, x4, and x16 Bus speed PCI: 33 MHz PCI Express:100 MHz Bus throughput PCI Express: x1 slot bidirectional speed - 500 MB/s x4 slot bidirectional speed - 2 GB/s x16 slot bidirectional speed - 8 GB/s connectors three connector size...
Page 105 Drives Externally accessible: two 3.5-inch drive bays (FlexBay) two 5.25-inch drive bays Available devices serial ATA drives (2), floppy drive, USB memory devices, CD drive, CD-RW drive, DVD drive, DVD-RW drive, Media Card Reader, and DVD/CD-RW combo drive Internally accessible: two 3.5-inch hard-drive bays Connectors External connectors:...
Page 106 Controls and Lights Power control push button Power light green light — Blinking green in sleep state; solid green for power-on state. amber light — Blinking amber indicates a problem with the power supply inside the computer. If the system cannot boot and there is a solid amber light, this indicates a problem with the system board (see "Power Problems"...
Page 107: System Setup
Environmental Temperature: Operating 10° to 35°C (50° to 95°F) Storage –40° to 65°C (–40° to 149°F) Relative humidity 20% to 80% (noncondensing) Maximum vibration: Operating 0.25 G at 3 to 200 Hz at 0.5 octave/min Storage 0.5 G at 3 to 200 Hz at 1 octave/min Maximum shock: Operating bottom half-sine pulse with a change in velocity of 20 inches/sec...
Page 108: Entering System Setup
Entering System Setup 1 Turn on (or restart) your computer. 2 When the blue DELL™ logo is displayed, you must watch for the F2 prompt to appear. 3 Once this F2 prompt appears, press <F2> immediately. NOTE: The F2 prompt indicates that the keyboard has initialized. This prompt can appear very quickly, so you must watch for it to display, and then press <F2>.
Page 109 Options List — This Option Field — This field contains information about each field appears on the left option. In this field you can view your current settings and side of the system setup make changes to your settings. window. The field is a Use the right and left arrow keys to highlight an option.
Page 110: System Setup Options
System Setup Options NOTE: Depending on your computer and installed devices, the items listed in this section may not appear, or may not appear exactly as listed. System Lists system information such as the computer name, the BIOS version System Info number and date, system tags, and other system-specific information.
Page 111 This field enables and disables the internal USB for FlexBay. USB for FlexBay Off = Internal USB for FlexBay is disabled. On = Internal USB for FlexBay is enabled. No Boot = Internal USB for FlexBay is enabled but not bootable. The factory default setting is No Boot.
Page 112 Sets the computer to automatically turn on. Choices are every day or every Auto Power On Monday through Friday. The default setting is Off. This feature does not work if you turn off your computer using a power strip or surge protector. Sets time to automatically turn on the computer.
Page 113: Boot Sequence
Boot Sequence This feature allows you to change the boot sequence for devices. Option Settings • Diskette Drive — The computer attempts to boot from the floppy drive. If the floppy in the drive is not bootable, the computer attempts to boot to the hard drive. •...
Page 114: Clearing Forgotten Passwords
NOTE: To boot to a USB device, the device must be bootable. To make sure your device is bootable, check the device documentation. Changing Boot Sequence for Future Boots 1 Enter system setup (see page 108). 2 Use the arrow keys to highlight the Boot Sequence menu option and press <Enter> to access the menu.
Page 115: Clearing Cmos Settings
2 Locate the 3-pin password jumper (PSWD) on the system board (see page 63), and attach the jumper plug to pins 2 and 3 to clear the password. NOTE: When you receive your computer, the jumper plug is attached to pins 1 and 2. 3 Close the computer cover (see page 102).
Page 116: Cleaning Your Computer
Cleaning Your Computer CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. Computer, Keyboard, and Monitor CAUTION: Before you clean your computer, disconnect the computer from the electrical outlet. Clean your computer with a soft cloth dampened with water.
Page 117: Cds And Dvds
Dell, as well as the verification of appropriate functionality of the computer and all Dell-installed hardware. In addition to this technician-assisted technical support, online technical support is available at support.dell.com.
Page 118: Definition Of "Third-Party" Software And Peripherals
Third-party software and peripherals include any peripheral, accessory, or software program sold by Dell not under the Dell brand (printers, scanners, cameras, games, and so on). Support for all third- party software and peripherals is provided by the original manufacturer of the product.
Page 119: Fcc Identification Information
If you do not see a telephone number listed that is specific for Inspiron XPS computers, you may contact Dell through the technical support number listed and your call will be routed appropriately.
Page 120 0-810-444-3355 Sales toll-free: 800-1578 Aruba General Support Australia (Sydney) E-mail (Australia): au_tech_support@dell.com International Access Code: 0011 E-mail (New Zealand): nz_tech_support@dell.com 1-300-655-533 Country Code: 61 Home and Small Business toll-free: 1-800-633-559 City Code: 2 Government and Business toll-free: 1-800-060-889 Preferred Accounts Division (PAD)
Page 121 Country Code: 32 02 481 92 96 Technical Support for Inspiron XPS computers only City Code: 2 02 481 92 88 Technical Support for all other Dell computers 02 481 92 95 Technical Support Fax 02 713 15 .65 Customer Care...
Page 122 604 633 4949 Country Code: 673 Customer Service (Penang, Malaysia) 604 633 4955 Transaction Sales (Penang, Malaysia) Canada (North York, Ontario) Online Order Status: www.dell.ca/ostatus toll-free: 1-800-247-9362 International Access Code: 011 AutoTech (automated technical support) toll-free: 1-800-847-4096 Customer Care (Home Sales/Small Business) toll-free: 1-800-326-9463 Customer Care (med./large business, government)
Page 123 Technical Support E-mail: cn_support@dell.com City Code: 592 Customer Care E-mail: customer_cn@dell.com 592 818 1350 Technical Support Fax toll-free: 800 858 2969 Technical Support (Dell™ Dimension™ and Inspiron) toll-free: 800 858 0950 Technical Support (OptiPlex™, Latitude™, and Dell Precision™) toll-free: 800 858 0960...
Page 124 International Access Code: 00 E-mail: support.euro.dell.com/dk/da/emaildell/ 7010 0074 Country Code: 45 Technical Support for Inspiron XPS computers only 7023 0182 Technical Support for all other Dell computers 7023 0184 Customer Care (Relational) 3287 5505 Home/Small Business Customer Care 3287 1200...
Page 125 Home and Small Business 0825 387 129 City Codes: (1) (4) Technical Support for Inspiron XPS computers only 0825 387 270 Technical Support for all other Dell computers 0825 823 833 Customer Care 0825 004 700 Switchboard 04 99 75 40 00...
Page 126 International Access Code: 001 Technical Support E-mail: apsupport@dell.com 2969 3188 Country Code: 852 Technical Support (Dimension and Inspiron) 2969 3191 Technical Support (OptiPlex, Latitude, and Dell Precision) 2969 3196 Technical Support (PowerApp™, PowerEdge™, PowerConnect™, and PowerVault™) 3416 0910 Customer Care...
Page 127 Country Code: 353 Technical Support for Inspiron XPS computers only 1850 543 543 City Code: 1 Technical Support for all other Dell computers 0870 908 0800 U.K. Technical Support (dial within U.K. only) 01 204 4014 Home User Customer Care...
Page 128 Technical Support outside of Japan (Dimension and Inspiron) toll-free:0120-198-433 Technical Support (Dell Precision, OptiPlex, and Latitude) 81-44-556-3894 Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude) toll-free: 0120-981-690 Technical Support (PDAs, projectors, printers, routers) 81-44-556-3468 Technical Support outside of Japan (PDAs,...
Page 129 Transaction Sales (Xiamen, China) Malaysia (Penang) Website: support.ap.dell.com toll-free: 1 800 88 0193 International Access Code: 00 Technical Support (Dell Precision, OptiPlex, and Latitude) Country Code: 60 toll-free: 1 800 88 1306 Technical Support (Dimension, Inspiron, and City Code: 4...
Page 130 020 674 45 94 International Access Code: 00 Technical Support for Inspiron XPS computers only 020 674 45 00 Country Code: 31 Technical Support for all other Dell computers 020 674 47 66 City Code: 20 Technical Support Fax 020 674 42 00...
Page 131 Website and E-Mail Address Local Numbers, and Country Code Toll-Free Numbers City Code 001-800-220-1006 Nicaragua General Support Norway (Lysaker) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/no/no/emaildell/ 671 16882 Country Code: 47 Technical Support 671 17575 Relational Customer Care 23162298...
Page 132 International Access Code: 005 Technical Support (Dimension, Inspiron, and Electronics and Accessories) Country Code: 65 toll-free: 1800 394 7488 Technical Support (OptiPlex, Latitude, and Dell Precision) toll-free: 1800 394 7478 Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) 604 633 4949...
Page 133 International Access Code Website and E-Mail Address Local Numbers, and Country Code Toll-Free Numbers City Code Spain (Madrid) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/es/es/emaildell/ Country Code: 34 Home and Small Business 902 100 130 City Code: 91 Technical Support...
Page 134 00801 651 227 Corporate Sales Thailand Website: support.ap.dell.com toll-free: 1800 0060 07 International Access Code: 001 Technical Support (OptiPlex, Latitude, and Dell Precision) Country Code: 66 toll-free: 1800 0600 09 Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) 604 633 4949...
Page 135 Local Numbers, and Country Code Toll-Free Numbers City Code U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp Country Code: 44 City Code: 1344 E-mail: dell_direct_support@dell.com 0870 908 0500 Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees]) 0870 908 0800...
Page 136 1-800-671-3355 Software and Peripherals Sales toll-free: 1-800-357-3355 Spare Parts Sales toll-free: 1-800-247-4618 Extended Service and Warranty Sales toll-free: 1-800-727-8320 toll-free: 1-877-DELLTTY Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired (1-877-335-5889) 1-877-673-3355 U.S. Virgin Islands General Support 8001-3605 Venezuela General Support...
Page 137: Index
Index CD-RW drive problems, 31 audio. See sound Dell Dell Diagnostics, 48 copying, 18 support policy, 117 playing, 16 support site, 11 Check Disk, 31 Dell Premier Support battery website, 9, 11 CMOS settings problems, 29 clearing, 115 replacing, 101...
Page 138 58 hard to read, 43 problems, 31 labels Microsoft Windows, 10 motherboard. See system hardware Service Tag, 10, 58 board Dell Diagnostics, 48 latch release mouse Hardware Troubleshooter, 51 cover, 57 problems, 37 headphone lights connector, 58 diagnostic, 45, 58...
Page 139 Wizard, 36 CD-RW drive, 31 clearing, 114 computer crashes, 35-36 jumper, 114 computer stops responding, 35 PCI cards Dell Diagnostics, 48 removing, 72 diagnostic lights, 45 reinstalling drives, 30 PCI Express cards Windows XP , 52 DVD drive, 30...
Page 140 28 Files and Settings Transfer problems, 41 Wizard, 28 troubleshooting volume, 41 Hardware Troubleshooter, 51 Dell Diagnostics, 48 Help and Support Center, 12 specifications diagnostic lights, 45 Hyper-Threading, 28 audio, 103 Hardware Troubleshooter, 51 Network Setup Wizard, 24...

Dell Dimension 9100 Owner's Manual

1 Setting up and Using Your Computer

2 Solving Problems

3 Troubleshooting Tools

4 Removing and Installing Parts

5 Appendix

Index

Quick Links

Troubleshooting

Related Manuals for Dell Dimension 9100

Summary of Contents for Dell Dimension 9100

Table of Contents