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This chapter provides information about troubleshooting your RangeMax Wireless-N USB 2.0
Adapter WN111v2. For information about connecting to wireless networks and the Internet, see
"Basic Setup" in Chapter
Troubleshooting Tips
Use the following information to solve common problems you may encounter. Also, refer to the
knowledge base on the NETGEAR website at http://www.netgear.com/support.
Table 4-1. Troubleshooting Tips
Problem
The LED is not lit.
The LED blinks, but the WN111v2 is not
connected to a router or access point.
I cannot connect to a router or access point.
The router is available, and there is good
signal strength.
The connection status in the Status Bar
shows that I am connected to a router or
access point, but not to the Internet.
Chapter 4 Troubleshooting
1.
Action
The WN111v2 is not connected to the USB port correctly or
the WN111v2 software is not loaded.
• Remove and reinsert the WN111v2.
• Check the Windows device manager to see if the WN111v2
is recognized and enabled. Reload the WN111v2 software, if
necessary.
• Try to install the WN111v2 in a different USB slot on your
system if one is available.
The WN111v2 is trying to connect, but is unsuccessful.
• The router might not be powered on.
• The router and the WN111v2 are not configured with the
same wireless parameters. Check the SSID and wireless
security settings.
• If the router is WPA-PSK protected, you need the correct
WPA-PSK passphrase. Otherwise, the WN111v2 might still
be connected to the previous connection, and you cannot
change to the WPA-PSK router.
• If the router is WEP protected (either 64- or 128- bit
encryption), you are prompted to enter the WEP encryption
security information.
Check the router's Internet connection.
v1.0, May 2008
4-1
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