Troubleshooting For Netware - NEC 870 - SuperScript B/W Laser Printer Network User's Manual

Review Recent System Changes
Verify that any hardware changes (installations,
modifications, removals), to the printer or network, were
done correctly. If you added a new software application,
make sure the program is compatible and installed correctly
on the network. See your network protocol documentation
to confirm.
Check Hardware Connections
• Be sure that your cable is a Category 5 twisted pair cable
with RJ-45 connectors for 10/100Base-T ethernet.
• Check that the network connector is plugged into the
RJ-45 connector on the NIC.
• Try another cable to make sure you do not have a bad
cable.
• If you are using a 10/100Base-T concentrator hub that
does not support the link signal, use Manual Ethernet
Port selection instead of the factory default, Automatic
Ethernet Port selection.
44 SuperScript 870 — Network User's Guide

Troubleshooting for NetWare

Use MAP and the NIC Home Page/Network
Administration options to troubleshoot in an IPX
environment (see page 8 for instructions on using the NIC
Home Page). The checklists in this section show what to
look for.
NetWare Checklist
• Is the NIC name entered correctly? The factory-default
name is
NEC_<serial number>
The serial number is on the back of the NIC and also
shown at the top of the Network Settings page.
• Did you assign print queues to the printer? It is
recommended you assign each print queue to a specific
printer NIC. If print queues are assigned to other
network printers, the print jobs may be going to another
network printer.
• Did you assign the printer to the type Remote Other /
Unknown?
If the PCONSOLE NWAdmin settings are correct, the
connection between the printer and network may have been
broken. Turn the printer off and, using PCONSOLE, wait for
the status message Not Connected. Turn the printer on and
the status should change to Waiting for Job.