Troubleshooting For Nt Server; Troubleshooting For Netware - NEC SuperScript 4200 Network Manual

Troubleshooting for NT Server

If you have a problem printing large files from the Pull
Printing server the problem may be that the server "timed
out." If this is the case help can be found by accessing the
following URL:
http://support.microsoft.com/support/kb/
articles/Q209/3/91.asp

Troubleshooting for NetWare

Use the Network Administration page options to
troubleshoot in an IPX environment. The checklists in this
section show what to look for. If you are still having
problems phone NecTech support at 1-800-632-4650.
NetWare Checklist
• Is the NIC name entered correctly? The factory-default
name is
NEC_<serial number>
The serial number is on the back of the NIC and also
shown at the top of the Network Settings page.
• Did you assign print queues to the printer? It is
recommended you assign each print queue to a specific
printer NIC. If print queues are assigned to other
network printers, the print jobs may be going to another
network printer.
• Did you assign the printer to the type Remote Other /
Unknown?
If the PCONSOLE NWAdmin settings are correct, the
connection between the printer and network may have been
broken. Turn the printer off and, using PCONSOLE, wait for
the status message Not Connected. Turn the printer on and
the status should change to Waiting for Job.
File Server Checklist
• Is there enough disk space on the file server and is it
running?
• Is the correct file server associated with the printer? Use
PCONSOLE to check.
• Did you have the proper rights to configure the printer?
Computer Checklist
• Is the network loaded onto the computer? See your
58 SuperScript Color Laser Network Guide
NetWare documentation.
• Is the application set up to print to the printer? Are you
using the correct driver?
• Is the workstation connected to the correct print queue?
Print a file and verify that the file goes to the queue.
• Are the print queues assigned to the NIC-connected
printer also assigned to another network printer? If they
are, the print jobs may be going to that printer.
• Is AUTO ENDCAP enabled? AUTO ENDCAP lets you
send data to a network printer. If it is not enabled, enable
it.
• Are text files printing but graphic files not? The printing
may be timing out. Use NetWare's PRINTCON or
CAPTURE to set a longer timeout period. Set the time to
at least two minutes for graphics applications.
NIC Configuration Checklist
If all your hardware connections are correct, check the
following
• The Network Settings page shows the status for the
selected network interface card. This report includes the
status of file servers and queues assigned to a printer
along with a description of any problems.
• The printer may not be assigned to the correct print
queues. Use PCONSOLE to direct print jobs to the correct
queues, then check to see if the print job is in the queue.
• If devices were added or changed, use PCONSOLE to
make sure you configured the new devices correctly.
• Make sure the printer name has been entered correctly. If
you changed the name using the NIC Home Page, you
must also change the name in PCONSOLE.
• You cannot use PCONSOLE Version 1.0 to configure the
NIC. Contact Novell for an upgrade.