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Section 8 Customer Assistance Information
Here you will find out how to contact Buick if you need
assistance. This section also tells you how to obtain
service publications and how to report any safety
defects. This section includes information on: The
Customer Satisfaction Procedure, Customer Assistance
for Hearing or Speech Impaired, BBB Auto Line --
Alternative Dispute Resolution Program, Reporting
Safety Defects, Roadside Assistance, and Service and
Owner Publications.
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and Buick. Normally, any concern with the sales
transaction or the operation of your vehicle will be
resolved by your dealer's Sales or Service Departments.
Sometimes, however, despite the best intentions of all
concerned, misunderstandings can occur. If your
concern has not been resolved to your satisfaction, the
following steps should be taken:
STEP ONE --
Discuss your concern with a member of
dealership management. Normally, concerns can often
be quickly resolved at that level. If the matter has
already been reviewed with the Sales, Service, or Parts
Manager, contact the owner of the dealership or the
General Manager.
STEP TWO
--
If after contacting a member of
dealership management, it appears your concern cannot
be resolved by the dealership without further help,
contact the Buick Customer Assistance Center by
calling 1-800-521-7300. In Canada, contact GM of
Canada Customer Assistance Center in Oshawa by
calling 1-800-263-3777 (English) or 1-800-263-7854
(French).
In Mexico, call (525) 254-3777. In Puerto Rico, call
1-800-496-9992 (English) or 1-800-496-9993 (Spanish).
In the U.S. Virgin Islands, call 1-800-496-9994. In all
other overseas locations, contact GM North American
Export Sales in Canada by calling 1-905-644-4112.
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