VMware VSHIELD APP 1.0.0 UPDATE 1 Admin Manual page 132

vShield Administration Guide
Cannot Log In to CLI After the vShield Manager Virtual Machine Starts
Problem
I cannot log in to the vShield Manager CLI after I installed the OVF.
Solution
Wait a few minutes after completing the vShield Manager installation to log in to the vShield Manager CLI. In
the Console tab view, press Enter to check for a command prompt if the screen is blank.
Cannot Log In to the vShield Manager User Interface
Problem
When I try to log in to the vShield Manager user interface from my Web browser, I get a Page Not Found
exception.
Solution
The vShield Manager IP address is in a subnet that is not reachable by the Web browser. The IP address of the
vShield Manager management interface must be reachable by the Web browser to use vShield.
Troubleshooting Operation Issues
vShield Manager Cannot Communicate with a vShield App
Problem
I cannot configure a vShield App from the vShield Manager.
Solution
If you cannot configure the vShield App from the vShield Manager, there is a break in connectivity between
the two virtual machines. The vShield management interface cannot talk to the vShield Manager management
interface. Make sure that the management interfaces are in the same subnet. If VLANs are used, make sure
that the management interfaces are in the same VLAN.
Another reason could be that the vShield App or vShield Manager virtual machine is powered off.
Cannot Configure a vShield App
Problem
I cannot configure a vShield App.
Solution
This might be the result of one of the following conditions.

The vShield App virtual machine is corrupt. Uninstall the offending vShield App from the vShield
Manager user interface. Install a new vShield App to protect the ESX host.

The vShield Manager cannot communicate with the vShield App.

The storage/LUN hosting the vShield configuration file has failed. When this happens, you cannot make
any configuration changes. However, the firewall continues to run. You can store vShield virtual
machines to local storage if remote storage is not reliable.
Take a snapshot or create a TAR of the affected vShield App by using the vSphere Client. Send this information
to VMware technical support.
132 VMware, Inc.