Related Manuals for Intel SBXL52 - Server Compute Blade
Summary of Contents for Intel SBXL52 - Server Compute Blade
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Page 1: Troubleshooting Guide
® Intel Server Compute Blade SBXL52: Hardware Maintenance Manual and Troubleshooting Guide ® A Guide for Technically Qualified Assemblers of Intel Identified Subassemblies & Products Order Number: C39684-003... - Page 2 Intel products are not designed, intended or authorized for use in any medical, life saving, or life sustaining applications or for any other application in which the failure of the Intel product could create a situation where personal injury or death may occur. Intel may make changes to specifications and product descriptions at any time, without notice.
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Page 3: Sbxl52 Safety And Regulatory Information
Important Safety Instructions Read all caution and safety statements in this document before performing any of the instructions. See Intel Server Boards and Server Chassis Safety Information on the Resource CD and/or at http:\\support.intel.com. Wichtige Sicherheitshinweise Lesen Sie zunächst sämtliche Warn- und Sicherheitshinweise in diesem Dokument, bevor... -
Page 4: General Safety
General Safety Follow these rules to ensure general safety: • Observe good housekeeping in the area of the machines during and after maintenance. • Do not perform any action that causes hazards to the customer, or that makes the equipment unsafe. -
Page 5: Handling Electrostatic Discharge-Sensitive Devices
Handling electrostatic discharge-sensitive devices Any computer part containing transistors or integrated circuits (IC) should be considered sensitive to electrostatic discharge (ESD). END damage can occur when there is a difference in charge between objects. Protect against ESD damage by equalizing the charge so that the server, the part, the work mat, and the person handling the part are all at the same charge. -
Page 6: Regulatory Specifications And Disclaimers
• Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device. • Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure. -
Page 7: Electromagnetic Compatibility (Emc)
Electromagnetic compatibility (EMC) USA: FCC CFR 47 Part 2 and 15, Verified Class A Limit Canada: IC ICES-003 Class A Limit Europe: EMC Directive, 89/336/EEC EN55022, Class A Limit, Radiated & Conducted Emissions EN55024 ITE Specific Immunity Standard EN61000-4-2 ESD Immunity (Level 2 Contact Discharge, Level 3 Air Discharge) EN61000-4-3 Radiated Immunity (Level 2) EN61000-4-4 Electrical Fast Transient (Level 2) EN61000-4-5 AC Surge... - Page 8 English translation of the notice above: This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information Technology Equipment (VCCI). If this equipment is used in a domestic environment, radio disturbance may arise. When such trouble occurs, the user may be required to take corrective actions.
- Page 9 English translation of the notice above: Device User’s Information Class A device This device complies with RRL EMC and is operated in commercial environment so that distributors or users pay attention to this point. If the product is sold or purchased improperly, please exchange this product to what can be used at home.
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Page 11: Table Of Contents
Contents 1 SBXL52 safety and regulatory information ........iii General Safety . - Page 12 6 Installing options ............27 Installation guidelines.
- Page 13 Undetermined problems........... 100 Problem determination tips .
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Page 15: Introduction
2 Introduction Your server is a blade-model server that is one of up to 14 blades that can be installed in the SBCE unit, This high-performance blade server is ideally suited for networking environments that require superior microprocessor performance, efficient memory management, flexibility, and reliable data storage. -
Page 16: Related Publications
PDF on the Resource CD that comes with your SBCE unit: • Intel Server Boards and Server Chassis Safety Information: This publication contains translated Safety information. To reduce the risk of bodily injury, electrical shock, fire and equipment damage, read this document and observe all warnings and precautions in this guide before installing or maintaining your Intel server product. - Page 17 Supports up to 2 microprocessors — Blade server on: 10 to • Depth: 44.6 cm (17.6 inches) ® ™ • Intel Xeon Processor 35 C (50 to 95 F). • Width: 2.9 cm (1.14 inches) Altitude: 0 to 914 m •...
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Page 18: Notices And Statements Used In This Book
Notices and statements used in this book The following notices and statements are used in the documentation: • Note: These notices provide important tips, guidance, or advice. • Important: These notices provide information or advice that might help you avoid inconvenient or problem situations. -
Page 19: Blade Server Power, Controls, And Indicators
3 Blade server power, controls, and indicators The following information describes the power features, how to turn on and turn off the blade server, and what the controls and indicators mean. Turning on the blade server After you connect the SBCE unit to ac power, the blade server can start in any of the following ways: •... -
Page 20: Blade Server Controls And Leds
The blade server can be turned off in any of the following ways: • You can press the power-control button on the blade server (behind the control panel door) if local power is enabled. This starts an orderly shutdown of the operating system, if this feature is supported by your operating system. - Page 21 CD/diskette/USB select button: Press this button to associate the CD-ROM drive, diskette drive, and USB port with this blade server. NOTE The CD-ROM drive, diskette drive, keyboard and mouse in the SBCE unit are viewed as USB devices by the blade server operating system. The LED on this button flashes while the request is being processed, then is steady when the ownership of the CD-ROM drive, diskette drive, and USB port has been transferred to this blade server.
- Page 22 Activity LED: When this green LED is on, it indicates that there is hard-disk-drive or network activity. Power-on LED: This green LED indicates the power status of the blade server in the following manner: • Flashing rapidly – The service processor on the blade server is handshaking with the SBCE management module.
- Page 23 Power-control button: This button is located behind the control panel door. Press this button to manually turn the blade server on or off. NOTE This button has effect only if local power control is enabled for the blade server. Local power control is enabled and disabled through the SBCE management module Web interface.
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Page 25: Configuration
4 Configuration The following configuration programs are provided with your blade server: • Configuration/Setup Utility program This is part of the basic input/output system (BIOS) code in your blade server. Use it to change interrupt request (IRQ) settings, set the date and time, and set passwords. See “Using the Configuration/Setup Utility program”... -
Page 26: Start Options
— Product Data Select this choice to view the model of your blade server, the serial number, and the revision level or issue date of the BIOS and diagnostics code stored in electrically erasable programmable ROM (EEPROM). • Devices and I/O Ports Select this choice to view or change assignments for devices and input/output (I/O) ports. - Page 27 Important: The server might malfunction if these options are incorrectly configured. Follow the instructions on the screen carefully. — System Partition Visibility Select this choice to specify whether the System Partition is to be visible or hidden. — Memory Settings Select this choice to manually enable a pair of memory DIMMs.
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Page 28: Using Passwords
Using passwords From the System Security choice, you can set, change, and delete a power-on password. Power-on password If you set a power-on password, you must type the power-on password to complete the system startup, and you have access to the full Configuration/Setup Utility menu. You can use any combination of up to seven characters (A–Z, a–z, and 0–9) for the password. -
Page 29: Firmware Updates
4. Follow the instructions on the screen to change the settings of the selected items; then, press Enter. Firmware updates Intel will periodically make firmware updates available for your blade server. Use the following table to determine the methods you can use to install these firmware updates. Important... -
Page 30: Updating The Service Processor Firmware
At some time, you might need to flash the service processor to apply the latest firmware. Obtain the latest firmware for your blade server service processor from your Intel Support Representative. Use the management-module Web interface to flash the service processor. The Web interface is described in the Intel Server System SBCE Installation and User’s Guide on the Resource CD. -
Page 31: Blade Server Ethernet Controller Enumeration
Important: To support failover on the blade server Ethernet controllers, the Ethernet switch modules in the SBCE unit must have identical configurations to each other. Blade server Ethernet controller enumeration The enumeration of the Ethernet controllers in a blade server is operating-system dependent. You can verify the Ethernet controller designations a blade server uses through your operating system settings. - Page 32 <This page intentionally left blank> SBXL52: Hardware Maintenance Manual and Troubleshooting Guide...
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Page 33: Diagnostics
5 Diagnostics This section provides basic troubleshooting information to help you solve some common problems that might occur with your blade server. If you cannot locate and correct the problem using the information in this section, see Appendix A, “Getting help and technical assistance,” on page 93 for more information. General checkout The server diagnostic programs are stored in the upgradeable read-only memory (ROM). -
Page 34: Diagnostic Tools Overview
USE THE FOLLOWING PROCEDURE TO CHECKOUT THE SERVER. 1. Turn off the server and all external devices, if attached. 2. Check all cables and power cords. 3. Set all display controls to the middle position. 4. Turn on all external devices. 5. -
Page 35: Post Error Logs
Use the light path diagnostics feature to identify system errors quickly. See the “Light path diagnostics* feature overview” on page 24 for more information. POST error logs When you turn on the server, it performs a series of tests to check the operation of server components and some of the options that are installed in the blade server. -
Page 36: Text Messages
is the three-digit failure code that indicates the exact test failure that was encountered. (These codes are for trained service personnel; see “Diagnostic error codes” on page 73) is the three-digit device ID. (These codes are for trained service personnel; see “Diagnostic error codes”... -
Page 37: Viewing The Test Log
2. When the message F2 for Diagnostics appears, press F2. 3. Type the appropriate password; then, press Enter. 4. After the diagnostic programs start, select either Extended or Basic from the top of the screen. 5. When the Diagnostic Programs screen appears, select the test you want to run from the list that appears;... -
Page 38: Error Symptoms
Error symptoms This section describes methods for troubleshooting other error symptoms. Error symptom charts You can use the error symptom charts to find solutions to problems that have definite symptoms (see “Error symptoms” on page 83). If you cannot find the problem in the error symptom charts, go to “Starting the diagnostic programs” on page 22 to test the blade server. -
Page 39: Memory Errors
BIOS code page jumper (J12) and a BIOS flash diskette. NOTE To obtain a BIOS flash diskette, contact your Intel Support Representative. The flash memory of your server consists of a primary page and a backup page. The J12 jumper controls which page is used to start the blade server. - Page 40 2. Remove the blade server from the SBCE unit (see “Removing the blade server from the SBCE unit” on page 33). 3. Remove the cover (see “Opening the blade server cover” on page 33). 4. Locate jumper J12 (BIOS code page jumper) on the system board. 5.
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Page 41: Installing Options
Installation guidelines Before you begin to install options in your blade server, read the Intel® Server Boards and Server Chassis Safety Information included on the Resource CD. -
Page 42: Major Components Of The Sbxl52 Blade Server
Major components of the SBXL52 blade server The following illustration shows the locations of major components in your blade server. You need to remove the blade server from the SBCE unit and remove the blade server cover to see the components. -
Page 43: System Board Illustration
System board illustration The following illustration shows the location of the system-board components, including connectors for user-installable options. NOTE The SCSI expansion connector (J8) requires a terminator unless an expansion option is connected to it. Installing options... -
Page 44: System Board Led Locations
System board LED locations The following illustration shows the location of the LEDs on the system board. You might need to refer to this illustration when solving problems with the blade server. You need to remove the blade server from the SBCE unit, open the cover, and press the light path diagnostics button to light any error LEDs that were turned on during processing. -
Page 45: Switches And Jumpers
Switches and jumpers The following illustration shows the location of the switches and jumpers on the system board. Switches Table 1 describes the function of each switch on switch block (SW2). Switch Switch number Default value description 1 through 4 Reserved. -
Page 46: Jumpers
Jumpers When the BIOS code page jumper (J12) is moved from pins 1 and 2 to pins 2 and 3, you can start the blade server from a backup BIOS page (see “Recovering the BIOS code” on page 25). The default position is pins 1 and 2. -
Page 47: Removing The Blade Server From The Sbce Unit
Removing the blade server from the SBCE unit The following illustration shows how to remove the blade server from the SBCE unit. Attention: • To maintain proper system cooling, do not operate the SBCE unit for more than one minute without either a blade server, expansion unit, or filler blade installed in each blade bay. - Page 48 Complete the following steps to open the blade server cover: 1. Review “Electrical Safety” on page vi and “Installation guidelines” on page 27. 2. Carefully lay the blade server down on a flat, non-conductive surface, with the cover side up. 3.
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Page 49: Removing The Blade Server Bezel Assembly
Removing the blade server bezel assembly To install certain options you must first remove the blade server bezel assembly. The following illustration shows how to remove the bezel assembly from a blade server. Complete the following steps to remove the blade server bezel assembly: 1. - Page 50 Complete the following steps to install a 2.5-inch IDE hard disk drive. NOTE Do not install a hard disk drive in IDE connector 2 if you intend to also install an optional I/O expansion card. The I/O expansion card occupies the same area as the second IDE hard disk drive.
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Page 51: Installing Memory Modules
PC2100 SDRAM Registered DIMM specification, which is available from http://www.jedec.org/. For a list of supported options for your blade server, reference Intel’s Memory Qualification List or contact your Intel Support Representative. 7. PC2100 DIMMs are backward-compatible and work in the PC1600 sockets. -
Page 52: Installing An Additional Microprocessor
Before you begin, read the documentation that comes with your option. Complete the following steps to install a DIMM: 1. Review “Electrical Safety” on page vi and “Installation guidelines” on page 27. 2. Shut down the operating system, turn off the blade server, and remove the blade server from the SBCE unit. - Page 53 1. Thoroughly review the documentation that comes with the microprocessor, so that you can determine whether you need to update the blade server BIOS code. Contact your Intel Support Representative for the latest level of BIOS code for your blade server.
- Page 54 7. Remove the heat-sink filler. 8. Install the microprocessor: a. Remove the protective cover, tape, or label from the surface of the microprocessor socket, if one is present. b. Touch the static-protective package containing the new microprocessor to any unpainted metal surface on the SBCE chassis or any unpainted surface on any other grounded rack component;...
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Page 55: Installing An I/O Expansion Card
e. Carefully close the lever to secure the microprocessor in the socket. 9. Install a heat sink on the microprocessor: a. Remove the plastic protective cover from the bottom of the heat sink. Attention: 1) Do not set down the heat sink after you remove the plastic cover. 2) Do not touch the thermal grease on the bottom of the heat sink. - Page 56 • If the hard disk drive installed in IDE connector 2 contains any information that you want to keep, back it up to another storage device. • If the hard disk drive installed in IDE connector 2 is part of a RAID array, unconfigure this RAID array before removing the hard disk drive.
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Page 57: Installing A Scsi Storage Expansion Unit
To use SCSI hard disk drives with your blade server, install a SCSI storage expansion unit, such as Intel’s SBSCSI SCSI storage expansion unit, on the blade server. You will then be able to install two 3.5-inch, hot-swap, SCSI, 1-inch (26 mm) slim-high hard disk drives in the expansion unit, for use by the blade server. - Page 58 Complete the following steps to install the SCSI storage expansion unit: 1. Review “Electrical Safety” on page vi and “Installation guidelines” on page 27. 2. Shut down the operating system, turn off the blade server, and remove the blade server from the SBCE unit (see “Removing the blade server from the SBCE unit”...
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Page 59: Installing A Scsi Hot-Swap Hard Disk Drive
Resource CD that comes with the SBCE unit. You can also get the latest version of the drivers from your Intel Support Representative. With the storage expansion unit installed on your blade server, you can install up to two hot-swap SCSI hard disk drives in the option and configure them for embedded mirroring (RAID level1). - Page 60 Single Connector Attachment (SCA) connector. Hot-swap-drive trays come with the hot-swap hard disk drives. For a list of SCSI hard disk drives supported by your blade server, refer to the "Intel Tested Hardware and Operating System List".
- Page 61 • If the amber hard disk drive status LED for a hard disk drive is lit continuously, that hard disk drive is faulty and needs to be replaced. • If the green hard disk drive activity LED is flashing, the hard disk drive is being accessed.
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Page 62: Replacing A Scsi Hot-Swap Hard Disk Drive
Replacing a SCSI hot-swap hard disk drive If a hard disk drive in the storage expansion unit fails, you can replace it without turning off the blade server. Complete the following steps to replace a SCSI hot-swap hard disk drive in a storage expansion unit hot-swap bay. -
Page 63: Replacing The Battery
Replacing the battery The lithium battery must be handled correctly to avoid possible danger. If you replace the battery, you must adhere to the following instructions. If you replace the original lithium battery with a heavy-metal battery or a battery with heavy-metal components, be aware of the following environmental consideration. - Page 64 6. Remove the battery: a. Use your finger to press down on one side of the battery; then, slide the battery out from its socket. The spring mechanism will push the battery out toward you as you slide it from the socket.
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Page 65: Completing The Installation
xxCAUTION: Hazardous energy is present when the blade server is connected to the power source. Always replace the blade cover before installing the blade server. 9. Reinsert the blade server into the bay in the SBCE unit. 10. Turn on the blade server. 11. -
Page 66: Closing The Blade Server Cover
Complete the following steps to install the blade server bezel assembly. 1. Review “Electrical Safety” on page vi and “Installation guidelines” on page 27.. 2. Connect the control-panel cable to the control-panel connector on the system board. 3. Carefully slide the bezel assembly onto the blade server as shown in the illustration, until it clicks into place. - Page 67 Complete the following steps to close the blade server cover: 1. Review “Electrical Safety” on page vi and “Installation guidelines” on page 27. Installing options...
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Page 68: Installing The Blade Server In The Sbce Unit
2. If you removed the blade bezel assembly, replace it now. See “Installing the blade server bezel assembly” on page 51 for instructions. 3. Lower the cover so that the slots at the rear slide down onto the pins at the rear of the blade server, as shown in the illustration. - Page 69 c. To help ensure proper cooling, performance, and system reliability, make sure that each of the blade bays on the front of the SBCE unit has a blade server, expansion unit, or filler blade installed. Do not operate the SBCE unit for more than one minute without either a blade server, expansion unit, or filler blade installed in each blade bay.
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Page 70: Updating Your Blade Server Configuration
Updating your blade server configuration When you start your blade server for the first time after you add or remove an internal option or an external SCSI device (if the storage expansion unit has been installed), you might see a message telling you that the configuration has changed. -
Page 71: Installing The Operating System
7 Installing the operating system This section outlines quick installation procedures for local operating system installations only. The operating system in the blade server must provide USB support for the blade server to recognize and use the keyboard, mouse, CD-ROM drive, and diskette drive. The SBCE chassis uses USB for internal communication with these devices. - Page 72 • If the blade server has a small computer system interface (SCSI) storage expansion unit installed, press F6 to install a SCSI or redundant array of independent disks (RAID) device driver. If the blade server does not have a SCSI storage expansion unit installed, continue with step 5.
- Page 73 Enterprise Edition, click Control Panel -> Regional Options and make the appropriate modification. • In the Personalize Your Software window, in the Name field, type your name, and in the Organizations field, type the organization name. Click Next. NOTE The names you type will be used as default blade server names. Applications that you install on the blade server will use the same information for the product registration and document identification.
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Page 74: Red Hat* Linux* 9.0 Server Installation Instructions
SCSI hot-swap hard disk drives, load the Red Hat Linux 9.0 drvblock.img. The image may be obtained from your Intel support representative or may be obtained from the SBXL52 resource cd. Copy the image to a diskette and insert the diskette into the diskette drive when the "Devices"... - Page 75 • After completion of the boot diskette, installation is complete. Click next to reboot the system. • Log in as root user Installing the operating system...
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Page 77: Service Replaceable Units
The field replaceable unit (FRU) procedures are intended for trained servicers who are familiar with Intel products. See the parts listing in “System” on page 104 to determine if the component being replaced is a customer replaceable unit (CRU) or a FRU. -
Page 78: Thermal Grease
Lever fully Lever closed open Lever fully Lever closed open 8. Pull the microprocessor out of the socket. Microprocessor Microprocessor- release lever To install a microprocessor, see “Installing an additional microprocessor” on page 38 Attention: If you are not installing a replacement microprocessor in socket 2, you must reinstall the microprocessor baffle in that socket. -
Page 79: System Board
Read “Installation guidelines” on page 27. • Read the safety notices at “Electrical Safety” on page vi. • Read “Handling electrostatic discharge-sensitive devices” on page vi • Complete the following steps to replace damaged or contaminated thermal grease on the microprocessor and heat sink: 1. - Page 80 Read “Installation guidelines” on page 27 • Read the safety notices at “Electrical Safety” on page vi • Read “Handling electrostatic discharge-sensitive devices” on page vi • Complete the following steps to remove the system board: 1. Shut down the operating system and turn off the blade server (see “Turning off the blade server” on page 5).
- Page 81 6. Remove the eight screws that secure the heat sink retention bracket to the system board, and put the screws and the module in a safe place. Notes: a. Note the alignment of the heat sink retention bracket (the arrow on the bracket aligns with the arrow on the system board).
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Page 83: Symptom-To-Fru Index
1. Check the configuration before you replace a FRU. Configuration problems can cause false errors and symptoms. 2. For Intel devices not supported by this index, refer to the manual for that device. 3. Always start with “General checkout” on page 19 The symptom-to-FRU index lists symptoms, errors, and the possible causes. - Page 84 NOTE See “System” on page 104 to determine which components should be replaced by a field service technician. Beep/symptom FRU/action 1-1-2 1. Optional microprocessor (if installed) (Microprocessor register test failed) 2. Microprocessor 3. System board 1-1-3 1. Battery (CMOS write/read test failed) 2.
- Page 85 NOTE See “System” on page 104 to determine which components should be replaced by a field service technician. Beep/symptom FRU/action 1. Battery 2-2-3 (CMOS power failure and 2. System board checksum checks failed) 2-2-4 1. Battery (CMOS configuration information 2. System board validation failed) •...
- Page 86 NOTE See “System” on page 104 to determine which components should be replaced by a field service technician. Beep/symptom FRU/action 1. Power down blade server and reseat it in chassis. 3-3-2 (Critical SMBUS error occurred) 2. DIMMs. 3. System board. 3-3-3 1.
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Page 87: No-Beep Symptoms
No-beep symptoms NOTE See “System” on page 104 to determine which components should be replaced by a field service technician. No-beep symptom FRU/action No beep and the system • System board operates correctly. No beep and no video (System • See “Undetermined problems”... - Page 88 NOTE See “System” on page 104 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 1. SCSI storage expansion unit 030-XXX-000 (Failed internal SCSI interface test) 2. System board 035-XXX-099 1. No adapters were found. 2.
- Page 89 NOTE See “System” on page 104 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 1. I/O adapter 166-201-003 System Management: Failed (I2C bus error(s) See SERVPROC 2. System board and DIAGS entries in event log.) 166-201-004 System Management: 1.
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Page 90: Post Error Codes
NOTE See “System” on page 104 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action • 217-XXX-000 Hard disk drive 1 (Failed hard disk drive test) NOTE If RAID is configured, the hard disk drive number refers to the RAID logical array. - Page 91 NOTE See “System” on page 104 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 1. Run diagnostics. (Real time clock error) 2. Battery. 3. System board. 1. Run the Configuration/Setup Utility program. (Real time clock battery error) 2.
- Page 92 NOTE See “System” on page 104 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 1. Run the Configuration/Setup Utility program, if the DIMM was (DIMM disabled by POST or user) disabled by the user. 2.
- Page 93 NOTE See “System” on page 104 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 1. Cable 1301 (I2C cable to operator information panel 2. Operator information card not found) 3. Power switch assembly 4.
- Page 94 NOTE See “System” on page 104 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 1. Verify that the keyboard/mouse/video select button LED on the 2462 (Video memory configuration error) front of the blade server is on, indicating that the blade server is connected to the shared SBCE monitor.
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Page 95: Light Path Diagnostics
NOTE See “System” on page 104 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 1. Ensure all microprocessors have the same cache size. 01298001 (System BIOS installed on this server 2. Microprocessor 1. does not support level of processor) 01298002 1. - Page 96 Lit blade-error Cause Action DIMM x error A memory error occurred. 1. Reseat the DIMM indicated by the lit DIMM failure LED. 2. Replace the DIMM. NOTE Multiple DIMM LEDs do not necessarily indicate multiple DIMM failures. If more than one DIMM LED is on, reseat/replace one DIMM at a time until error goes away.
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Page 97: Ide Raid
IDE RAID NOTE See “System” on page 104 to determine which components should be replaced by a field service technician. Error symptom FRU/action Drives are not detected 1. Verify that drives are installed correctly: a. Cables should be of type Ultra ATA-100 or ATA-133 and should be installed correctly. - Page 98 • Reinstall the new software or new device. In the following table, if the entry in the FRU/action column is a suggested action, perform that action; if it is the name of a component, reseat the component and replace it if necessary. The most likely cause of the symptom is listed first.
- Page 99 NOTE See “System” on page 104 to determine which components should be replaced by a field service technician. Diskette drive problems Symptom FRU/action Diskette drive activity LED 1. If there is a diskette in the drive, verify that: stays on, or the system •...
- Page 100 NOTE See “System” on page 104 to determine which components should be replaced by a field service technician. Hard disk drive problems Symptom FRU/action System stops responding 1. Remove the hard disk drive being tested when the computer stopped during hard disk drive responding and try the diagnostic test again.
- Page 101 • Both the computer and the monitor are turned on. 2. Keyboard. 3. Management module on the SBCE unit; see the Intel Server System SBCE Hardware Maintenance Manual and Troubleshooting Guide on the SBCE Documentation CD. The mouse or pointing device 1.
- Page 102 NOTE See “System” on page 104 to determine which components should be replaced by a field service technician. Memory problems Symptom FRU/action The amount of system 1. Verify that: memory displayed is less than • The memory modules are seated properly. the amount of physical •...
- Page 103 If you still cannot find the problem, try using the monitor with another blade server. If the problem persists, see the Intel Server System SBCE Hardware Maintenance Manual and Troubleshooting Guide on the Documentation CD.
- Page 104 NOTE See “System” on page 104 to determine which components should be replaced by a field service technician. Monitor problems Symptom FRU/action The screen is wavy, 1. If the monitor self-tests show the monitor is working properly, consider unreadable, rolling, distorted, the location of the monitor.
- Page 105 See “System” on page 104 to determine which components should be replaced by a field service technician. Option problems Symptom FRU/action An Intel option that was just 1. Verify that: installed does not work. • You followed the installation instructions that came with the option.
- Page 106 NOTE See “System” on page 104 to determine which components should be replaced by a field service technician. Power problems Symptom FRU/action The blade server does not turn 1. Verify that: a. The power LED on the front of the SBCE unit is on. b.
- Page 107 NOTE See “System” on page 104 to determine which components should be replaced by a field service technician. Power problems Symptom FRU/action The computer does not turn 1. Verify whether you are using an ACPI or non-ACPI operating system. If off.
- Page 108 The switch modules for the network interface being used are installed in the the network. correct SBCE bays and are configured and operating correctly. See the Intel Server System SBCE Hardware Maintenance Manual and Troubleshooting Guide on the Resource CD for details.
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Page 109: Service Processor Error Codes
SBCE unit to the electrical sources, and restart the server. If the general monitor failure. problem remains, see “Undetermined problems” on page 100 and the Intel Server System SBCE Hardware Maintenance Manual and Troubleshooting Guide on the Resource CD... -
Page 110: Temperature Error Messages
Temperature error messages NOTE See “System” on page 104 to determine which components should be replaced by a field service technician. Message Action System over temperature for CPU x. 1. Ensure that the system is being properly cooled; see “System reliability considerations”... - Page 111 NOTE See “System” on page 104 to determine which components should be replaced by a field service technician. Message Action 1. Reseat blade storage expansion option. BSE +2.5V over recommended voltage 2. Replace blade storage expansion option. BSE +2.5V under recommended voltage 1.
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Page 112: System Shutdown
NOTE See “System” on page 104 to determine which components should be replaced by a field service technician. Message Action 1. Reseat blade server. System under recommended voltage for +2.5v. 2. Replace blade server. System under recommended voltage for 1. Reseat blade server. +3.3v. -
Page 113: Temperature-Related System Shutdown
Temperature-related system shutdown NOTE See “System” on page 104 to determine which components should be replaced by a field service technician. Message Action 1. Ensure that the system is being properly cooled; see “System System shutoff due to CPU x over temperature reliability considerations”... -
Page 114: Undetermined Problems
• If all of the blade servers exhibit the same symptom, it is probably a SBCE unit problem; for more information, see the Intel Server System SBCE Hardware Maintenance Manual. Use the information in this section if the diagnostic tests did not identify the failure, the devices list is incorrect, or the system is inoperative. -
Page 115: Problem Determination Tips
Notes: 1. If the problem goes away when you remove an I/O adapter from the system and replacing that I/O adapter does not correct the problem, suspect the system board. 2. If you suspect a networking problem and all the system tests pass, suspect a network cabling problem external to the system. - Page 116 <This page intentionally left blank> SBXL52: Hardware Maintenance Manual and Troubleshooting Guide...
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Page 117: 10 Parts Listing
10 Parts listing This parts listing supports the Intel® Server Compute Blade SBXL52. -
Page 118: System
System NOTE To obtain a Configuration Guide and ordering information, contact your Intel Support Represenatative. CRU/ Index System, Type Microprocessor 533/2.80-512 with heat sink (model 21X) Microprocessor 533/3.06-512 with heat sink Heat sink assembly (all models) Memory module, 256 MB PC2100 ECC (all models) - Page 119 CRU/ Index System, Type Miscellaneous parts kit (all models) • Screw, M3.5x10 Phillips pan head, hard disk drive and adapter card tray (4) • Screw, M3.5 x 5 hex flange, system board (6) • Light pipe, hard disk drive LEDs (2) •...
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Page 121: A Getting Help And Technical Assistance
You can solve many problems without outside assistance by following the troubleshooting procedures that Intel provides in the publications that are provided with your system and software. The information that comes with your system also describes the diagnostic tests that you can perform. - Page 122 <This page intentionally left blank> SBXL52: Hardware Maintenance Manual and Troubleshooting Guide...
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Page 123: Index
Index controller enable or disable Ethernet 12 battery enable or disable IDE 12 connector 29 Ethernet 16 replacing 49 IDE 3 beep symptoms 69 SCSI 43 bezel assembly controller enumeration 17 installing 52 cover removing 35 closing 52 BIOS code removing 34 damaged 32 page jumper 32... - Page 124 service processor 95 options 27 system shutdown 98 SCSI storage expansion unit 43 temperature-related system shutdown 99 integrated functions 3 termperature, messages 96 intermittent problems 86 undetermined problems 100 Ethernet controller enumeration 17 jumper Ethernet controller flash ROM page-swap 25 configuring 16 failover 16 redundant network connection 16...
- Page 125 installing 38 keyboard 87 removal 63 memory 88 specifications 3 microprocessor 88 microprocessor problems 88 monitor 89 monitor problems 89 mouse 87 mouse problems 87 option 91 mouse, USB support 8 pointing device 87 power 92 software 93 solving 19 no-beep symptoms 73 USB port 94 PXE boot agent utility program 11...
- Page 126 switch power-on password override 14 system board connectors 29 LEDs 30 switches 31 system board replacement 65 system reliability 27 system shutdown 98 temperature errors 96 temperature-related system shutdown 99 test log, viewing 23 thermal grease 64 thermal material heat sink 41 troubleshooting 19 turning on the blade server 5 undetermined problems 100...