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Licensing and registration
Customer service
Support agreement resources
Additional enterprise services
Software Manager Reference
Troubleshooting that was performed before contacting Symantec
Recent software configuration changes and network changes
If your Symantec product requires registration or a license key, access our technical
support Web page at the following URL:
www.symantec.com/business/support/
Customer service information is available at the following URL:
www.symantec.com/business/support/
Customer Service is available to assist with non-technical questions, such as the
following types of issues:
Questions regarding product licensing or serialization
Product registration updates, such as address or name changes
General product information (features, language availability, local dealers)
Latest information about product updates and upgrades
Information about upgrade assurance and maintenance contracts
Information about the Symantec Buying Programs
Advice about Symantec's technical support options
Nontechnical presales questions
Issues that are related to CD-ROMs or manuals
If you want to contact Symantec regarding an existing support agreement, please
contact the support agreement administration team for your region as follows:
Asia-Pacific and Japan
Europe, Middle-East, and Africa
North America and Latin America
Symantec offers a comprehensive set of services that allow you to maximize your
investment in Symantec products and to develop your knowledge, expertise, and global
insight, which enable you to manage your business risks proactively.
Enterprise services that are available include the following:
customercare_apac@symantec.com
semea@symantec.com
supportsolutions@symantec.com
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