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Balancer. This does not allow for failover at this level. Failover in a load balanced
environment requires the clustering capability.
This configuration allows each server to handle more end users by focusing on a more
specific module of the system that can beside the other pieces instead of within them. In
this configuration the Process Manager portal has a dedicated server and the SD7
Process have a separate dedicated server. The two servers will communicate heavily as
the SD7 Processes rely on the Process Manager Portal for things as critical as application
settings, and the Process Manager portal will provide the end user pages that allow
users to launch into the detail screens of the processes themselves.
ServiceDesk 7 Advanced Configuration #2
This configuration is very similar to Advanced Configuration 1 except that specific
processes that are heavily leveraged can be moved to their own dedicated server. This
will most commonly happen with SD7 Incident Management.
If you are putting heavily loaded (Many Users) processes onto dedicated servers, you
will likely have multiple SD7 Process Manager Portals connected by an IP Load Balancer.
This does not allow for failover at this level. Failover in a load balanced environment
requires the clustering capability.
Symantec® ServiceDesk Customization Guide 7.0
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