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Symantec® ServiceDesk Customization Guide 7.0
3.
Click the folder icon on the top left. (This is the Select Theme icon.) This opens a
Select Theme and Templates window.
You can modify the theme listed in the window by clicking the Edit Selected
Theme button and making the desired changes.
You can add a new theme by clicking the Edit Project Themes button, then
selecting Add to access a blank theme to configure.
You can change the theme selection by simply selecting a different theme and
clicking OK (which is necessary when you create a new theme in order to apply
it)
You can also change the templates by going into the Templates tab on the
Select Theme and Templates window. "Service Desk" is the template that the
process uses. You can edit this template by selecting the template and clicking
on the Edit button on the right.
If you want to add a new template, click on New to add a new template,
then configure the template.
Note: A form can use more than one template. It depends on how you want to present
the data on the form.
To create a new theme using the Composer Theme Editor
1.
New themes are created using a utility included with Symantec Workflow. From the
Start menu, select > All Programs > Altiris > Workflow Designer > Tools >
Composer Theme Editor.
2.
Click the New icon to start a new theme. When the theme is saved, it automatically
defaults to the directory where themes are browsed to when editing a form. For
further information on building themes, consult the Symantec Workflow
documentation.
3.
New themes will need to be applied manually to the respective forms.
To create a new template
1.
New templates are created within the form editor itself by right-clicking the form
and selecting Templates > New Template.
Change Task Assignee
In Dialog Workflow components, the Task Assignments tab contains the user/group/
organization to whom the task is initially assigned. You can change this assignment as
desired by opening up the respective Dialog Workflow component, scrolling down the
Task Assignments tab, and updating the Assignments section.
Make Changes to Form Text
This section explains how to make changes to existing text using the customer
satisfaction survey as an example.
To change text in the customer service satisfaction survey
1.
In Symantec Workflow, open the SD.CustomerServiceSurvey project.
2.
Double-click the "Customer Service Survey Main Form" Form Builder component.
This opens the Web Form Editor.
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