DirecTV HR21700 User Manual page 55

Temporary loss of the satellite signal or Searching for Satellite Signal message
Your satellite system may be experiencing rain fade, a temporary loss of the satellite signal due to unusually heavy
rain clouds or rainfall. Rain fade is usually brief, lasting only as long as the heavy rain cloud condition persists.
Your dish may be blocked. Check that something is not blocking the dish.
Partial programming loss/channels missing from the Guide/Channel is in the Guide but I can't tune to it
The channels might be excluded from the Favorites list currently in use. Press MENU on the remote, select
Favorites, then All Channels, or enter the channel number manually.
Your satellite dish antenna may be incorrectly configured. Check the dish type set in your receiver's preferences
and change if necessary. Press the MENU key on the remote control, then select Settings, then Setup. In the next
menu, select Satellite, then Repeat Satellite Dish Setup. Follow the steps. From the Satellite Dish Type screen,
make sure the proper dish type is selected (round, oval with a dual LNB or oval with a triple LNB).
My video and audio are out of sync.
Try changing channels.
Press LIST, then EXIT.
If neither of those work, restart your DIRECTV Plus HD DVR. Press the RESET button behind the access panel
door on the front of the DIRECTV Plus HD DVR. You can also press MENU, press SELECT on Settings, then
SELECT Setup. Select the Reset item from the left menu and follow the onscreen instructions.
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