DirecTV HR20 User Manual page 114

Frequently Asked Questions
If receiver is plugged into a wall outlet, make sure it is not controlled by a wall switch.
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If receiver is plugged into a power strip, make sure power strip is working. If the power strip is not working, press the reset
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button on the power strip OR unplug and plug back in (not all power strips have a reset button).
DIRECTV DVR turns off while playing
Your receiver turns off unexpectedly.
Possible Causes:
- Excessive heat may have caused the receiver to go into a standby state.
- Electronic protection circuit may have been activated due to a power surge.
- You may have blown a circuit breaker or be experiencing a power outage.
- Parental viewing limits may have been activated on your DIRECTV
Solution:
- Ensure that your receiver has plenty of ventilation and that nothing is on top of the receiver.
- Wait 30 seconds for internal circuits to reset, then turn receiver back on.
- Check the circuit breakers in your home.
- Consider using a line conditioner or surge protector.
- Consult an electrician if the problem is frequent or severe, especially if other household appliances or electronics are affected.
- If parental limits are active, turn your DIRECTV
DIRECTV DVR turns on or changes channels unexpectedly
Your receiver changes to a different channel without a remote control command.
DIRECTV DVR
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Receiver.
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Receiver back on and enter your parental lock code at the prompt.
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