DirecTV D12 User Manual page 40

Other Information
Problems with Caller ID
You must subscribe to Caller ID service through your local phone company.
Also, check to be sure your Caller ID feature is turned on (see page 25).
If you are plugging your receiver to a wireless phone jack, note that it typically does not transmit Caller ID
information and you may need a special wireless phone jack to use with Caller ID service. See the user's manual
that came with the wireless phone jack to see if it transmits Caller ID information. If it doesn't, either connect
the phone line directly to a standard wall-mount phone jack or install a wireless phone jack that transmits Caller
ID information.
DIRECTV Receiver will not turn on
Check to make sure the power cord is plugged into the DIRECTV Receiver and the wall outlet.
Check the wall receptacle (or extension cord) to make sure it is "live" by plugging in
something else.
Make sure the remote control is on DIRECTV mode, and press TV POWER ON.
Press TV POWER ON, then press it a second time.
Check batteries in remote control.
Be sure remote control is pointed at remote sensor, and front of receiver is not blocked.
Unplug the receiver. Wait five minutes. Plug it in again.
Turns off while playing
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Troubleshooting