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Troubleshooting - General
If you are having trouble with a headset after it is paired with the PS3, there are a few
things to check first:
- Make sure your headset battery is charged and working. The PBT should not require
pairing again after each recharge.
- If using a PS3 wireless controller, make sure it is fully charged. When the PS3 controllers
don't have enough power, they can sometimes cause dropouts and headset interference.
- The headset should be set as the input/output device in the PS3 Accessories Settings menu.
- Make sure there are no other conflicting Bluetooth devices in use near your PS3.
- Update your PS3 to the latest available firmware in the System settings menu.
- If you walk out of the PS3's 30-foot range with an active Bluetooth headset, this can
sometimes cause a lag or lock-up with your wireless controller. To avoid this, remain within
30 feet of your PS3 at all times while connected to the PlayStation Network.
Problems When Changing Maps, Games or Servers:
If the headset suddenly stops working when you start a new game, new round, change
maps, etc., this is usually the result of a lost headset connection. A common indicator of
this is when voices from other players are suddenly heard through your TV speakers. If your
PBT is still powered on, go into your PS3 Accessory Settings menu and reset the Input/Output
device to "Turtle Beach PBT".
Noise or Feedback:
- If you experience feedback from the microphone (screeching/static noise when you talk),
try lowering your TV's volume.
- An alternative solution for eliminating feedback is lowering your microphone output volume
in the PS3. To do this, go to Accessory Settings > Audio Device Settings and lower the mic
volume there. Level 3 is recommended as a good starting point. If people have trouble
hearing you then raise it to Level 4 or Level 5.
- If you hear an echo when you talk, turn down the PBT volume on the device itself.
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