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Troubleshooting - General (cont'd)
Pairing Problems:
- If the PS3 cannot locate your PBT, make sure that it is in pairing mode before you start
scanning, as indicated by the flashing LED alternating between red and blue.
- If the PBT is missing from the device menu list after you re-start your PS3, please repeat
the pairing process.
- If the PBT appears on the Audio Device menu but is not selectable, then it is not connected.
(It should connect automatically when the Audio Device menu is selected). Make sure it is
charged and powered on and then select the "Connect Bluetooth" tab on the screen. If
this doesn't work, please repeat the pairing process.
- If there are other active Bluetooth devices nearby, power them off to see if this has any
effect on the PBT's performance.
- Not having your PS3 updated with the latest system software can also cause connection
problems. Update the PS3 software in the System settings menu.
Voice Chat Drops:
- Most in-game voice chat drops are simply network lag. Usually they subside after a short
time, so be patient. In extreme cases you may have to leave a game and return to reset the
chat function.
- If you use wireless internet, low signal strength from your modem/router can make voice
chat malfunction. Make sure the wireless signal is as strong possible or use a LAN connection
to achieve the best connection possible.
- If there are other active Bluetooth devices nearby, power them off to see if this has any
effect on the PBT's performance.
Troubleshooting - Specific Games
Turtle Beach has identified several unique performance characteristics that are specific to
individual games and is keeping a convenient log that is accessible via the Turtle Beach
website. Please go to www.turtlebeach.com/PBTgaming for more information.
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