Technical Support - ACRONIS Backup & Recovery 10 Advanced Server User Manual

Storage Node
License Server
PXE Server
The components installed in Linux
Complete installation
Agent for Linux
Bootable Media Builder
Management Console
Network interface card or virtual network adapter is a common requirement for all the components.
Bootable media
Media type
Based on Windows PE
Linux-based

1.7 Technical support

As part of a purchased annual Support charge you are entitled to Technical Support as follows: to the
extent that electronic services are available, you may electronically access at no additional charge,
Support services for the Software, which Acronis shall endeavor to make available twenty four (24)
hours a day, seven (7) days per week. Such electronic services may include, but are not limited to:
user forums; software-specific information; hints and tips; bug fix retrieval via the internet; software
maintenance and demonstration code retrieval via a WAN-accessible FTP server; and access to a
problem resolution database via Acronis customer support system.
Support shall consist of supplying telephone or other electronic support to you in order to help you
locate and, on its own, correct problems with the Software and supplying patches, updates and other
changes that Acronis, at its sole discretion, makes or adds to the Software and which Acronis makes
generally available, without additional charge, to other licensees of the Software that are enrolled in
Support.
Upon mutual agreement by both parties, Acronis shall:
(i) supply code corrections to you to correct Software malfunctions in order to bring such Software
into substantial conformity with the published operating specifications for the most current version
of the Software unless your unauthorized modifications prohibit or hamper such corrections or cause
the malfunction;
or (ii) supply code corrections to correct insubstantial problems at the next general release of the
Software.
24
100 MB 150 MB
Negligible 25 MB
5 MB 80 MB
160 MB 400 MB
65 MB 150 MB
70 MB 240 MB
25 MB 100 MB
Memory ISO image size
512 MB 300 MB
256 MB 130 MB
150 MB Recommended
hardware:
When using a tape
library, space 4 GB RAM
required for tapes
High speed
database: approx.
storage such as
1 MB per 10
hardware RAID
archives
25 MB
15 MB
250 MB
70 MB
140 MB
40 MB
Additional
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