Troubleshooting - ViewSonic ViewPad 10pi User Manual

Troubleshooting

Symptom
Touch 1. Environmental conditions are
panel is not significantly different from factory
functioning default.
properly
2. Touching surface does not provide
sufficient electrical charge.
Battery is not 1.Using wrong AC power adapter
charging with insufficient power rating or
incorrect plug.
2.Using USB.
Multi Touch 1. Using Windows 7 Starter or Basic
not working (Single touch only)
2. Application is not support
3. Improper hand gesture
System locks Multiple possible causes: Windows
up code, Intel device failure, device
driver, overheating or application
code.
Possible Causes
28
Remedy
Perform touch screen
recalibration.
- Ensure finger is dry and
clean.
- Ensure stylus pen is
approved for capacitive
touch panel use.
Use AC power adapter
provided with this device.
This device does not
support USB battery
charging.
Upgrade OS to Windows 7
Home Premium or higher.
Use an application that
supports multi touch
function.
Ensure the hand gesture is
properly performed.
Push reset button to
restart the system. Perform
Windows updates regularly
for latest system and
device updates, install
latest device drivers and
application version.