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Troubleshooting
This section describes some common problems that you may experience when
using the monitor.
Problem or Issue
The pen is not working
The pen tip is too
short, or not making
proper contact with the
display
The cursor is not
moving correctly
• Try using the computer's mouse; if the mouse also
does not work please restart the computer.
• Reinstall the pen driver (if applicable).
• Check the condition of the pen tip. If it is too short,
please replace the pen tip.
• Try restarting the computer.
• Ensure the USB cable is connected properly at both
ends.
15
Possible Solutions
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