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As a global provider of enterprise communication
solutions, Alcatel-Lucent makes unified communications
easy. That's because we understand enterprise communi-
cations requirements and have the solutions and services
required to tailor My Instant Communicator solution for
your unique environment.
As a proven telecom partner, we bring our extensive
experience in delivering multivendor, multitechnology
solutions to organizations like yours in more than
130 countries. For more information, please visit the
Alcatel-Lucent web site at www.alcatel-lucent.com.
T A K E A D V A N T A G E O F
O U R P A R T N E R R E L A T I O N S H I P S
A worldwide network of Business Partners, accredited
through a demanding Business Partner Program, is ready
to help you. They will install My Instant Communicator,
fine-tune its operation and maintain it. They will also
provide training so you can make the most of your new
application.
These experts take the time to listen to your needs and
define a customized solution for your organization. Most
importantly, our Business Partners work with you to
ensure a smooth transition, and to be sure that your
Alcatel-Lucent solution evolves with your business growth
and maintains peak performance.
To ensure your communication solution is geared for
success, Alcatel-Lucent also allows you to capitalize on
our strategic alliances with systems integrators, hardware
vendors and independent software vendors around the
world. For more information, please go to the Alcatel-
Lucent Application Partner web site at
www.applicationpartner.alcatel-lucent.com.
INDUSTRY RECOGNITION
• Positioned in Leaders quadrant in Gartner report titled, ©2007, "Magic Quadrant for Unified Communications, 2007",
by Bern Elliot, 20 August 2007*
• Positioned in Leaders quadrant in Gartner report titled, ©2007, "Magic Quadrant for Corporate Telephony in Europe,
the Middle East and Africa, 2007", by Steve Blood, 10 August 2007*
• Positioned in Leaders quadrant in Gartner report titled, ©2007, "Magic Quadrant for Corporate Telephony in Asia/Pacific,
2007", by Geoff Johnson, 30 August 2007*
• Positioned in Leaders quadrant in Gartner report titled, ©2007, "Magic Quadrant for Contact Center Infrastructure, Asia/Pacific,
2007", by Geoff Johnson and Drew Kraus, 12 September 2007*
* Magic Quadrant Disclaimer
These Magic Quadrants are copyrighted 2007 by Gartner, Inc. and are reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's
analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise
technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all
warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
S E R V I C E S T O S U P P O R T Y O U
E V E R Y S T E P O F T H E W A Y
The hardest part of any deployment is making sure all
the pieces work together as intended. Alcatel-Lucent
and its network of Business Partners provide a full range
of services that ensure long-term success throughout the
full life cycle of your unified communications solution.
Our highly experienced professionals provide customized
services from audit and design, through integration and
deployment, to maintenance and operations. Our services
include:
• Life cycle services to prevent transition losses keep your
communications running and help reduce operation
and maintenance costs
• Software support services with 24/7 hotline support
|and unlimited software updates
• Out-of-the-box solutions to minimize installation
and integration costs
• Outsourcing services that feature a single point of
contact for simplified communications, a welcome desk,
a service desk, a helpdesk and a network operations
center that is available 24/7/365
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