Sonos MULTI-ROOM MUSIC SYSTEM User Manual page 253

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Resetting the Sonos Controller
If you want to join your computer to a different Sonos Multi-Room Music System,
you must first factory reset your Sonos Controller. (This may be necessary if you
inadvertently set up two different mesh networks during the setup process, or if you
have purchased a previously used Sonos system.)
Resetting the Sonos Controller for Mac or PC
Using the Desktop Controller for Windows
Select Reset Sonos Controller for Mac or PC from the Help menu.
1.
2.
Click Yes.
Using the Desktop Controller for Macintosh
Select Reset Desktop Controller from the Sonos menu.
1.
Click Reset.
2.
Select Quit.
3.
The Sonos Controller for Mac or PC window will automatically close. The next time
you start the Sonos Controller for Mac or PC software, the Setup Wizard will appear
to prompt you through the setup process. If you are joining your computer to a Sonos
Multi-Room Music System that is already set up, you do not have to press the Mute
and Volume Up buttons on every ZonePlayer again - just one that is connected to
your Sonos system.
Resetting a handheld Sonos Controller
Select Settings>Controller Settings>Advanced Settings>Factory Reset from the
Music Menu.
Sonos Multi-Room Music System User Guide