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REPLACEMENT PARTS
36
TECHNICAL SERVICE
SERVICE HINTS
REPLACEMENT PARTS
Note: Use only original replacement parts. This will protect your
warranty coverage for parts replaced under warranty.
PARTS UNDER WARRANTY
Contact authorized dealers of this product. If they can't supply
original replacement part(s), call DESA International's Technical
Service Department at 1-866-672-6040. When calling DESA Inter-
national, have ready
• your name and address
• model and serial numbers of your fireplace
• how fireplace was malfunctioning
• type of gas used (propane/LP or natural gas)
• purchase date
Usually, we will ask you to return the part to the factory.
PARTS NOT UNDER WARRANTY
Contact authorized dealers of this product. If they can't supply original
replacement part(s), call DESA International at 1-866-672-6040 for
referral information. When calling DESA International, have ready
• model number of your fireplace
• the replacement part number
For more information, visit www.desatech.com
For more information, visit www.desatech.com
TECHNICAL SERVICE
You may have further questions about installation, operation, or
troubleshooting. If so, contact DESA International's Technical Ser-
vice Department at 1-866-672-6040. When calling, please have your
model and serial numbers of your heater ready.
You can also visit DESA International's technical services web site
at www.desatech.com.
SERVICE HINTS
When Gas Pressure Is Too Low
• pilot will not stay lit
• burner will have delayed ignition
• fireplace will not produce specified heat
• for propane/LP unit, propane/LP gas supply may be low
You may feel your gas pressure is too low. If so, contact your local
gas supplier.
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