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TROUBLESHOOTING
Continued
• Shut off gas supply.
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your
• Immediately call your gas supplier from a neighbor's phone. Follow the
• If you cannot reach your gas supplier, call the fire department.
IMPORTANT: Operating fireplace where impurities in air exist may create odors. Cleaning
supplies, paint, paint remover, cigarette smoke, cements and glues, new carpet or textiles,
etc., create fumes. These fumes may mix with combustion air and create odors. These odors
will disappear over time.
OBSERVED PROBLEM
Fireplace produces a clicking/ticking noise
just after burner is lit or shut off
Fireplace produces unwanted odors
Fireplace shuts off in use (ODS operates)
Gas odor even when control knob is in OFF
position
Gas odor during combustion
Dark residue on logs inside of their fireplace
Note: After removing all causes of residue
deposits, completely clean fireplace and ap-
pliance off residue before reusing appliance
For more information, visit www.desatech.com
For more information, visit www.desatech.com
105270
WARNING: If you smell gas
building.
gas supplier's instructions.
POSSIBLE CAUSE
1. Metal expanding while heating or con-
tracting while cooling
1. Heater burning vapors from paint, hair
spray, glues, cleaners, chemicals, new
carpet, etc. (See IMPORTANT state-
ment above)
2. Low fuel supply (propane/LP only)
3. Gas leak. See Warning statement
at top of page
1. Not enough fresh air is available
2. Low line pressure
3. ODS/pilot is partially clogged
1. Gas leak. See Warning statement
at top of page
2. Control valve or gas control defective
1. Foreign matter between control valve
and burner
2. Gas leak. See Warning statement
at top of page
1. Improper log placement
2. Drafts or other air currents affecting
flame pattern
3. Air holes at burner inlet blocked
4. Burner flame holes blocked
TROUBLESHOOTING
REMEDY
1. This is common with most heaters. If
noise is excessive, contact qualified ser-
vice person
1. Open window to ventilate room. Stop us-
ing odor causing products while heater
is running
2. Refill supply tank (propane/LP only)
3. Locate and correct all leaks (see Check-
ing Gas Connections, page 14)
1. Open window and/or door for ventilation
2. Contact local natural or propane/LP gas
company
3. Clean ODS/pilot (see Cleaning and
Maintenance, page 21)
1. Locate and correct all leaks (see Check-
ing Gas Connections, page 14)
2. Replace control valve or gas control
1. Take apart gas tubing and remove for-
eign matter
2. Locate and correct all leaks (see Check-
ing Gas Connections, page 14)
1. Properly locate logs (see Installing Logs,
pages 15 and 16)
2. Eliminate source of drafts around heater
3. Clean out air holes at burner inlet. Peri-
odically repeat as needed
4. Remove blockage
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