Troubleshooting - Fujitsu 5015C - fi - Sheetfed Scanner Operator's Manual

4.2

Troubleshooting

If a problem occurs, check the following items before contacting the manufacturer's authorized ser-
vice center.
Symptom
Scanner does not turn
on.
Scanning does not
start.
Vertical lines appear in
the generated image of
the scanned image.
The generated image
shifts or is distorted.
Quality of generated
image is unsatisfac-
tory.
54
Be careful, the inside of ADF (automatic document
AUTION
feeder) may become hot during the operation.
Check this item
Is the main switch turned on?
Have you pushed the power button?
Are the AC cable and AC adapter
properly connected to the scanner?
Is Windows normally started up?
Are the documents loaded correctly
on the ADF paper chute?
Is the ADF closed completely?
Is the USB cable properly con-
nected?
Does the Function Number Display
indicates an alarm or an error?
Does the alarm state remain dis-
played even after the scanner has
been turned off and back on again?
Is the glass dirty?
Are the documents loaded correctly?
Are the glass or sheet guides (a
white location) clean?
Remedy
Turn the main switch on.
Push the power button.
Correctly connect the AC cable and
the AC adapter.
Disconnect the AC cable and the AC
adapter from the scanner, then con-
nect them again.
If this does not restore the power sup-
ply, contact the store where you pur-
chased the scanner or an authorized
FUJITSU scanner service provider.
Push the power button again after
completely starting up Windows.
Load the document correctly on ADF
paper chute.
Close the ADF completely.
Correctly connect the cable. (When a
USB hub is used, check the hub's
power supply.)
When the Function Number Display
indicates an alarm or an error, refer to
the Operator's Guide "4.1 Error Indi-
cations in the Function Number Dis-
play" (page. 52) for removing the
alarm or the error.
Turn off and on the power button.
If this does not eliminate the alarm
state, contact the store where you pur-
chased the scanner or an authorized
FUJITSU scanner service provider.
Clean the glass following the instruc-
tions in the Operator's Guide "3.
Maintenance".
Load the documents correctly.
Clean dirty locations.