Troubleshooting - Bose SoundDock Owner's Manual

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®
S D
OUND OCK DIGITAL MUSIC SYSTEM

Troubleshooting

Problem
Your iPod/iPhone does not dock
properly
No sound
No sound and your iPod/iPhone
is not charging
6
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• Remove your iPod/iPhone from the dock and check for obstructions on the connectors in the dock
and on your iPod/iPhone. Then reseat it in the dock.
• Remove your iPod/iPhone from the dock, wait five seconds, then firmly reseat it. You may need to do
this a few times.
• Make sure the insert provided by Apple with your iPod/iPhone is positioned properly in the dock.
If you do not have this insert, contact Apple for a replacement insert.
• Increase the volume setting for the system.
• Make sure your iPod/iPhone is firmly seated in the dock.
• Make sure the system is plugged in, your iPod/iPhone is turned on, and a music track is selected and
playing.
• Press the Play/Pause button on the remote control.
• Make sure your iPod/iPhone is running updated software.
• Make sure the power cord is securely plugged into a functioning wall outlet and the symbol on the
small connector is matched to the one on the back of the SoundDock
to power" on page 3.
• Make sure your iPod is a compatible model (one that does not have four buttons above the click
wheel).
• Make sure your iPod/iPhone is firmly seated in the dock.
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What to do
TAB 2 English
® system. Refer to "Connecting