Specifications; Technical Service; Service Hints; Replacement Parts - Desa Comfort Glow CCL3930NTA Owner's Operation And Installation Manual

UNVENTED NATURAL GAS LOG HEATER

SPECIFICATIONS

18" Model
(CGS2718N)
Btu (Variable) 16,000/27,000
Type Gas Natural Gas Only
Ignition Piezo
Manifold Pressure 3.5" W.C.
Inlet Gas Pressure
(in. of water)
Maximum 10.5"
Minimum* 5"
Shipping Weight 27 lbs.
* For the purpose of input adjustment
TECHNICAL
SERVICE
You may have further questions about in-
stallation, operation, or troubleshooting. If
so, contact DESA International's Technical
Service Department at 1-800-DESA LOG
(1-800-337-2564).
You can also visit DESA International's
Technical Service web site at
www.desatech.com.

SERVICE HINTS

When Gas Pressure Is Too Low
• pilot will not stay lit
• burners will have delayed ignition
• heater will not produce specified heat
When Gas Quality Is Bad
• pilot will not stay lit
• burners will produce flames and soot
• heater will backfire when lit
You may feel your gas pressure is too low or
gas quality is bad. If so, contact your local
natural gas supplier.
CGS2718N, CGS3124N, CLD3018N,
CLD3924NT, and CCL3930NT(A)
18" Model 24" Model
(CLD3018N) (CGS3124N)
16,000/30,000 16,000/31,500
Natural Gas Only Natural Gas Only
Piezo Piezo
3.5" W.C. 3.5" W.C.
10.5" 10.5"
5" 5"
27 lbs. 29 lbs.
REPLACEMENT
PARTS
Note: Use only original replacement parts.
This will protect your warranty coverage for
parts replaced under warranty.
PARTS UNDER WARRANTY
Contact authorized dealers of this product.
If they can't supply original replacement
part(s), call DESA International's Techni-
cal Service Department at 1-800-DESA-
LOG (1-800-337-2564).
When calling DESA International, have ready
• your name
• your address
• model and serial numbers of your heater
• how heater was malfunctioning
• type of gas used (propane/LP or natural
gas)
• purchase date
Usually, we will ask you to return the defec-
24
24" Model 30" Model
(CLD3924NT) (CCL3930NT(A))
20,000/39,000 20,000/39,000
Natural Gas Only Natural Gas Only
Piezo Piezo
3.5" W.C. 3.5" W.C.
10.5" 10.5"
5" 5"
29lbs 70 lbs
tive part to the factory.
PARTS NOT UNDER
WARRANTY
Contact authorized dealers of this product.
If they can't supply original replacement
part(s), call DESA International's Parts
Department at 1-800-972-7879 for referral
information.
When calling DESA International, have ready
• model number of your heater
• the replacement part number
104385