Troubleshooting - Samsung UF-130DX Software User's Manual

Troubleshooting

Symptom
Fails to run Samsung Digital
Presenter program
The following error message:
"There is a problem in
communication of USB. Exit
Samsung Digital Presenter
program."
The following error message: "The
Program is already running."
When the recognition of
equipment is failed
There is a communication error between Samsung Digital
Presenter and the computer.
• Check the USB cable connection.
• Close other unnecessary software programs that are
running(especially programs related to USB
communication and which occupy many system
resources).
• If you turn the unit off, turn it back on after at least 10
seconds.
There is a communication error between Samsung Digital
Presenter and the computer.
• Check the power condition of digital presenter or
connection of USB port to presenter.
• If you use specific control card, you should update your
device software at the Web site.
• Update the latest patch file for USB 2.0 control card at the
MS Web site.
• Check the length of USB cable.(within 4 meters)
• If you have run many programs on your system, you
would have many problems about communication of
imaging because of shortage of memories or resources.
• Run the program after minimum 3 seconds.
• In case of Abnormal Off, disconnect the plug of USB and
reconnect it or reboot the PC
• When the recognition of digital presenter, reboot the PC
and retry. After that, if you have same problem, you
should reinstall device driver(For details, see page 6).
Solution
29