Plustek V1.3 User Manual page 22

I
f you encounter any problems with your scanner, please review the installation instructions and
troubleshooting suggestions contained in this guide.
For further assistance call our customer support phone number listed on the back cover of this
guide. One of our representatives will be happy to assist you between Monday through Friday
pacific time. To avoid any delays, please have the following information available before calling:
Product name and model number.
A detailed description of the problem.
This guide.
Your computers manufacturer and its model number.
The speed of your CPU (Pentium, 486, etc.).
Your current operating system and BIOS (optional).
Other interface cards in your system (including I/O address settings and IRQ settings).
Name of software package(s), version or release number and manufacturer of the software.
We are continuously enhancing the performance of our products drivers. To check for the
latest device driver, call our 24-hour BBS, or visit our WEB site at www.plustekusa.com , or email
us at plusteku@cris.com .. Most files are compressed using PKZIP, decompress the file(s) onto a
floppy disk and then install onto your computer and see Chapter II of this guide.
Attention
Phone Number
Fax Number:
BBS:
Fax Back:
Tech. Support:
WEB Page:
Email:
16
Plustek USA
(408) 745-7111
(408) 745-7562
(408) 745-7561
(408) 745-6075
(408) 745-7247
www.plustekusa.com
plusteku@cris.com
Plustek Asia
886-2-651-3411
886-2-651-5310
886-2-785-9100
N/A
886-2-651-3411
www.plustek.com
tplustek@ms2.hinet.net 75022.3451@compuserve.com
Plustek Eur ope
49-40-511-0446
49-40-543-638
49-40-513-3487
N/A
49-40-511-0446
www.plustek.com