Problems With The Web Configurator; Problems With Remote Management; Table 162 Troubleshooting The Web Configurator; Table 163 Troubleshooting Remote Management - ZyXEL Communications P-662HW-61 User Manual

Prestige 662HW Series User's Guide

48.8 Problems with the Web Configurator

Table 162 Troubleshooting the Web Configurator

PROBLEM
I cannot access
the web
configurator.

48.9 Problems with Remote Management

Table 163 Troubleshooting Remote Management

PROBLEM
I cannot remotely
manage the
Prestige from the
LAN or WAN.
457
CORRECTIVE ACTION
Refer to the Quick Start Guide for hardware connections.
Make sure that there is not an SMT console session running.
Check that you have enabled web service access. If you have configured a secured
client IP address, your computer's IP address must match it. Refer to the chapter on
remote management for details.
For WAN access, you must configure remote management to allow server access
from the Wan (or all). You must also configure a firewall rule to allow access from the
WAN. Refer to the chapters on remote management and firewall for details.
Your computer's and the Prestige's IP addresses must be on the same subnet for
LAN access.
If you changed the Prestige's LAN IP address, then enter the new one as the URL.
Remove any filters in SMT menu 3.1 (LAN) or menu 11.5 (WAN) that block web
service.
See also the Problems with Remote Management
CORRECTIVE ACTION
Refer to the Remote Management Limitations
Configuration chapter for scenarios when remote management may not be
possible.
Use the Prestige's WAN IP address when configuring from the WAN.
Use the Prestige's LAN IP address when configuring from the LAN.
Refer to for instructions on checking your LAN connection.
Refer to the Problems with the LAN Interface
your WAN connection.
See also the Problems with the Web Configurator
section.
section in the Remote Management
section for instructions on checking
section.
Chapter 48 Troubleshooting