HP dx2420 - Microtower PC Troubleshooting Manual
Business pcs microtower models
Hide thumbs
Also See for dx2420 - Microtower PC:
- Service & reference manual (96 pages) ,
- Hardware reference manual (59 pages) ,
- Illustrated parts & service map (3 pages)
Related Manuals for HP dx2420 - Microtower PC
Summary of Contents for HP dx2420 - Microtower PC
- Page 1 Troubleshooting Guide - dx2390, dx2400, dx2420, and dx2450 Microtower Models HP Compaq Business PCs...
- Page 2 Hewlett-Packard Company. Troubleshooting Guide HP Compaq Business PCs dx2390, dx2400, dx2420, and dx2450 Microtower Models Third Edition (January 2009) Document Part Number: 464057-003...
-
Page 3: About This Book
About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. - Page 4 About This Book ENWW...
-
Page 5: Table Of Contents
Table of contents 1 Computer Diagnostic Features HP Insight Diagnostics ......................... 1 Accessing HP Insight Diagnostics ..................1 Survey Tab .......................... 2 Test Tab ..........................3 Status Tab ........................... 3 Log Tab ..........................4 Help Tab ..........................4 Saving and Printing Information in HP Insight Diagnostics ..........5 Downloading the Latest Version of HP Insight Diagnostics .......... - Page 6 ENWW...
-
Page 7: Computer Diagnostic Features
Select Create a set of recovery discs (Recommended) and click Next. Follow the instructions in the wizard to create a Recovery Disc Set. Use Windows Explorer to search the Recovery Disc Set for the CD with the compaq\hpdiags directory. While the computer is on, insert the CD into an optical drive on the computer. -
Page 8: Survey Tab
Shut down the operating system and turn off the computer. Turn on the computer. The system will boot to the CD. NOTE: If the system does not boot to the CD in the optical drive, you may need to change the boot order in the Computer Setup (F10) utility so that the system attempts to boot to the optical drive before booting to the hard drive. -
Page 9: Test Tab
Test Tab The Test tab allows you to choose various parts of the system to test. You can also choose the type of test and testing mode. There are three types of tests to choose from: ● Quick Test—Provides a predetermined script where a sample of each hardware component is exercised and requires no user intervention in either Unattended or Interactive mode. -
Page 10: Log Tab
After testing has completed, the Cancel Testing button is replaced with a Retest button. The Retest button will retest the last set of tests executed. This enables you to re-run the set of tests without having to re-enter the data in the Test tab. The Status tab also shows: ●... -
Page 11: Saving And Printing Information In Hp Insight Diagnostics
Saving and Printing Information in HP Insight Diagnostics You can save the information displayed in the HP Insight Diagnostics Survey and Log tabs to a diskette or a USB 2.0 HP Drive Key (64MB or higher). You can not save to the hard drive. The system will automatically create an html file that has the same appearance as the information displayed on the screen. -
Page 12: Hp Backup And Recovery Manager
HP Backup and Recovery Manager The HP Backup and Recovery Manager is an easy-to-use, versatile application that allows you to back up and recover the primary hard drive on the PC. The application works within Windows to create backups of Windows, all applications, and all data files. Backups can be scheduled to occur automatically at designated intervals, or they can be initiated manually. -
Page 13: Troubleshooting
Troubleshooting Safety and Comfort WARNING! Misuse of the computer or failure to establish a safe and comfortable work environment may result in discomfort or serious injury. Refer to the Safety & Comfort Guide available on the Web site at http://www.hp.com/ergo for more information on choosing a workspace and creating a safe and comfortable work environment. -
Page 14: Helpful Hints
To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self-solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature. Access HP Instant Support Professional Edition at: http://www.hp.com/go/ispe. Access the Business Support Center (BSC) at http://www.hp.com/go/bizsupport for the latest online... - Page 15 ● If you have installed an operating system other than the factory-installed operating system, check to be sure that it is supported on the system. ● If the system has multiple video sources (embedded, PCI, or PCI-Express adapters) installed and a single monitor, the monitor must be plugged into the monitor connector on the source selected as the primary VGA adapter.
-
Page 16: Solving General Problems
Solving General Problems You may be able to easily resolve the minor problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact your HP authorized reseller or service provider. Computer will not turn on. - Page 17 Computer date and time display is incorrect. Cause Solution RTC (real-time clock) battery may need to be replaced. First, reset the date and time under Control Panel (Computer Setup can also be used to update the RTC date and time). If NOTE: Connecting the computer to a live AC outlet prolongs the problem persists, replace the RTC battery.
-
Page 18: Chapter 2 Troubleshooting
Poor performance is experienced. Cause Solution Some software applications, especially games, are stressful Lower the display resolution for the current application or on the graphics subsystem consult the documentation that came with the application for suggestions on how to improve performance by adjusting parameters in the application. -
Page 19: Solving Hardware Installation Problems
Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, the Windows operating system automatically recognizes the device and configures the computer. If you install a non–plug and play device, you must reconfigure the computer after completing installation of the new hardware. -
Page 20: Interpreting Post Audible Codes
Interpreting POST Audible Codes This section covers the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board. -
Page 21: Contacting Customer Support
Contacting Customer Support For help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you, visit http://www.hp.com. NOTE: If you take the computer to an authorized reseller, dealer, or service provider for service, remember to provide the setup and power-on passwords if they are set. Refer to the number listed in the warranty or in the Support Telephone Numbers guide for technical assistance.