Compaq BL10e - HP ProLiant - 512 MB RAM Supported Configurations page 21

Issue 11 The native OS backup utility may prohibit appending data to the tape drive.
Description
Solution
Issue 12 ProLiant Advanced System Management Controller Driver for Microsoft Windows Server 2003
(CPQASM.SYS) will not load on the ProLiant 3000, 5500, or 6500.
Description
Solution
When performing a backup using the native OS backup utility, you might receive
a message describing a hardware error.
In this case, the following message will be displayed at the end of the backup
job:
Drive Error: The device reported an error on a request to write data to
media. Error Reported: Invalid command. There may be a hardware or
media problem. Please check the system event log for relevant failures.
The backup log will suggest that drive C is not a valid drive or that you do not
have access to the drive.
After you receive this error, you can no longer append data to that tape drive.
Download the Microsoft HotFix WindowServer2003-KB817688-I386-ENU.EXE
file from
http://h71028.www7.hp.com/enterprise/downloads/WindowsServer2003-
KB817688-i386-ENU.exe. Then, run the executable in the Windows Server
2003 environment.
The ProLiant Advanced System Management Controller Driver for Microsoft
Windows Server 2003 (CPQASM.SYS) will not load on the ProLiant 3000,
5500, or 6500. The Windows Server 2003 version of this driver depends on
ACPI support, and these ProLiant models do not support ACPI. Other components
that depend on this driver may fail to load or may not provide full functionality.
The following message will be displayed in CPQSETUP.LOG after the driver is
installed:
Name: hp ProLiant Advanced System Management Controller Driver for
Windows Server 2003
New Version: 5.30.3718.0
Beginning Silent Session...
The software is not installed on this system, but is supported for
installation.
- the component will be installed
Installation failed on at least one device. One of the devices may have
been deleted through Device Manager and a reboot may be necessary
to complete the driver installation for this device.
The operation was not successful.
This issue is resolved in Version 5.36.0.0 or later of the ProLiant Advanced
System Management Controller Driver for Windows 2000/Server 2003. This
version of the driver will automatically check for ACPI support and install the
appropriate driver.
Install Version 7.30A of the ProLiant Support Pack for Microsoft Windows Server
2003.
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