Page 1 Dell™ PowerEdge™ T710 Systems Hardware Owner’s Manual...
Page 2 Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, and PowerEdge are trademarks of Dell Inc.; Microsoft, Windows, Windows Server, and MS-DOS are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries.
Page 3: Table Of Contents
Contents About Your System Accessing System Features During Startup Front-Panel Features and Indicators....12 LCD Panel Features Home Screen Setup Menu View Menu Hard-Drive Status Indicators Back-Panel Features and Indicators Guidelines for Connecting External Devices...
Page 4 Processor Settings Screen SATA Settings Screen Boot Settings Screen Integrated Devices Screen PCI IRQ Assignment Screen Serial Communication Screen Embedded Server Management Screen (Optional) Power Management Screen System Security Screen Exit Screen Entering the UEFI Boot Manager Using the UEFI Boot Manager Navigation...
Page 5 Using the System Password Using the Setup Password Embedded System Management iDRAC Configuration Utility Entering the iDRAC Configuration Utility Installing System Components Recommended Tools Inside the System Power Supplies Removing a Power Supply Installing a Power Supply Removing a Power Supply Blank Installing a Power Supply Blank Front Bezel .
Page 6 Installing a Hot-Swap Hard Drive Removing a Hard Drive From a Hard-Drive Carrier Installing a Hard Drive Into a Hard-Drive Carrier Optical and Tape Drives Removing an Optical or a Tape Drive Installing an Optical or Tape Drive System Memory General Memory Module Installation Guidelines Mode-Specific Guidelines...
Page 7 ....Installing a VFlash Media Removing a VFlash Media Integrated Dell Remote Access Controller 6 (iDRAC6) Enterprise Card (Optional) Installing an iDRAC6 Enterprise Card...
Page 8 Control Panel Assembly (Service-Only Procedure) Removing the Control Panel Assembly Installing the Control Panel Assembly SAS Backplane (Service-Only Procedure) Removing the SAS Backplane Installing the SAS Backplane System Board (Service-Only Procedure) Removing the System Board Installing the System Board Power Distribution Board (Service-Only Procedure) Removing the Power Distribution Board Installing the Power Distribution Board Troubleshooting Your System...
Page 9 Troubleshooting Power Supplies Troubleshooting System Cooling Problems Troubleshooting a Fan Troubleshooting System Memory Troubleshooting an Internal SD Card Troubleshooting an Internal USB Memory Key Troubleshooting an Optical Drive Troubleshooting a Tape Backup Unit Troubleshooting an External Tape Drive Troubleshooting a Hard Drive Troubleshooting a Storage Controller Troubleshooting a SAS or SAS RAID Controller Troubleshooting Expansion Cards...
Page 10 Power Distribution Board Connectors Disabling a Forgotten Password Getting Help Contacting Dell Glossary ......
Page 11: About Your System
Program and UEFI Boot Manager" on page 57. <F10> Enters System Services, which opens the Unified Server Configurator. The Unified Server Configurator allows you to access utilities such as system diagnostics. For more information, see the Unified Server Configurator documentation.
Page 12: Front-Panel Features And Indicators
Front-Panel Features and Indicators Figure 1-1. Front Panel Features and Indicators Item Indicator, Button, or Connector Front bezel USB connectors (2) NMI button About Your System Icon Description Covers the system’s front-loading hard drives. Connects USB devices to the system. The ports are USB 2.0-compliant.
Page 13 Item Indicator, Button, or Connector Power-on indicator, power button System identification button LCD menu buttons Icon Description The power-on indicator lights when the system power is on. The power button controls the DC power supply output to the system. NOTE: When powering on the system, the video monitor can take up to 25 seconds to display an image, depending on the...
Page 14: Lcd Panel Features
Item Indicator, Button, or Connector LCD panel Optical drive (optional) Tape drive (optional) Front bezel lock LCD Panel Features The system's LCD panel provides system information, status, and error messages to signify when the system is operating correctly or when the system needs attention.
Page 15 Figure 1-2. LCD Panel Features Item Buttons Left Select Right System identification Description Moves the cursor back in one-step increments. Selects the menu item highlighted by the cursor. Moves the cursor forward in one-step increments. During message scrolling: • Press once to increase scrolling speed. •...
Page 16: Home Screen
Home Screen The Home screen displays user-configurable information about the system. This screen is displayed during normal system operation when there are no status messages or errors present. When the system is in standby mode, the LCD backlight will turn off after five minutes of inactivity if there are no error messages.
Page 17: View Menu
View Menu Option DRAC IP Name Number Power Temperature Description Displays the IPv6 addresses for the iDRAC6. Addresses include DNS (Primary and Secondary), Gateway, IP , and Subnet (IPv6 does not have Subnet). Displays the MAC addresses for DRAC, iSCSIn, or NETn.
Page 18: Hard-Drive Status Indicators
Hard-Drive Status Indicators Figure 1-3. Hard-Drive Indicators 3.5-in carrier drive-activity indicator (green) About Your System 2.5-in carrier drive-status indicator (green and amber)
Page 19 Drive-Status Indicator Pattern (RAID Only) Blinks green two times per second Blinks green, amber, and off Blinks amber four times per second Blinks green slowly Steady green Blinks green three seconds, amber three seconds, and off six seconds. Condition Identify drive/preparing for removal Drive ready for insertion or removal NOTE: The drive status indicator remains...
Page 20: Back-Panel Features And Indicators
Back-Panel Features and Indicators Figure 1-4. Back-Panel Features and Indicators About Your System...
Page 21 Item Indicator, Button, or Connector PCIe expansion card slots (6) power supply 2 (PS2) system identification button Icon Description Connects up to six PCI Express (generation 2) expansion cards. Supports one full-height, half-length, x4 wide card in slots 1. Supports one full-height, full-length (30.99-cm [12.2-in]), x16 wide card in slots 2.
Page 22: Guidelines For Connecting External Devices
Item Indicator, Button, or Connector Ethernet connectors power supply 1 (PS1) video connector serial connector iDRAC6 Enterprise port (optional) VFlash media slot (optional) USB connectors (6) security cable slot Guidelines for Connecting External Devices • Turn off power to the system and external devices before attaching a new external device.
Page 23: Nic Indicator Codes
NIC Indicator Codes Figure 1-5. NIC Indicator Codes link indicator Indicator Link and activity indicators are off Link indicator is green Link indicator is amber Activity indicator is green blinking activity indicator Indicator Code The NIC is not connected to the network. The NIC is connected to a valid network link at 1000 Mbps.
Page 24: Power Indicator Codes
Power Indicator Codes An LED indicator on the power button provides information on system power status. The power supplies have indicators that show whether power is present or whether a power fault has occurred. • Not lit — AC power is not connected. •...
Page 25: Lcd Status Messages
LCD Status Messages The LCD messages refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings, see the systems management software documentation. NOTE: If your system fails to boot, press the System ID button for at least five seconds until an error code appears on the LCD.
Page 26 Table 1-1. LCD Status Messages (continued) Code Text E1116 Memory disabled, temp above range. Power cycle E1210 Motherboard battery failure. Check battery. E1211 RAID Controller battery failure. Check battery. E1216 3.3V Regulator failure. Reseat PCIe cards. E1229 CPU # VCORE Regulator failure.
Page 27 Table 1-1. LCD Status Messages (continued) Code Text E122A CPU # VTT Regulator failure. Reseat CPU. E122C CPU Power Fault. Power cycle AC. E122D Memory Regulator # Failed. Reseat DIMMs. E122E On-board regulator failed. Call support. E1310 Fan ## RPM exceeding range.
Page 28 Table 1-1. LCD Status Messages (continued) Code Text E1410 Internal Error detected. Check "FRU X". E1414 CPU # temp exceeding range. Check CPU heatsink. E1418 CPU # not detected. Check CPU is seated properly. E141C Unsupported configuration. Check CPU or BIOS revision.
Page 29 Table 1-1. LCD Status Messages (continued) Code Text E1420 CPU Bus parity error. Power cycle AC. E1422 CPU # machine check error. Power cycle E1610 Power Supply # (### W) missing. Check power supply. E1614 Power Supply # (### W) error. Check power supply.
Page 30 Table 1-1. LCD Status Messages (continued) Code Text E1620 Power Supply # (### W) AC power error. Check PSU cables. E1624 Lost power supply redundancy. Check PSU cables. E1626 Power Supply Mismatch. PSU1 = ### W, PSU2 = ### W. E1629 Power required >...
Page 31 Table 1-1. LCD Status Messages (continued) Code Text E1711 PCI parity error on Bus ## Device ## Function ## PCI parity error on Slot #. Review & clear SEL. E1712 PCI system error on Bus ## Device ## Function ## E1714 Unknown error.
Page 32 Table 1-1. LCD Status Messages (continued) Code Text E1810 Hard drive ## fault. Review & clear SEL. E1812 Hard drive ## removed. Check drive. E1920 iDRAC6 Upgrade Failed E1A14 SAS cable A failure. Check connection. E1A15 SAS cable B failure. Check connection.
Page 33 Table 1-1. LCD Status Messages (continued) Code Text E2011 Memory configuration failure. Check DIMMs. E2012 Memory configured but unusable. Check DIMMs. E2013 BIOS unable to shadow memory. Check DIMMs. E2014 CMOS RAM failure. Power cycle AC. E2015 DMA Controller failure. Power cycle AC.
Page 34 Table 1-1. LCD Status Messages (continued) Code Text E2018 Programmable Timer error. Power cycle E2019 Parity error. Power cycle E201A SuperIO failure. Power cycle AC. E201B Keyboard Controller error. Power cycle AC. E201C initialization failure. Power cycle AC. About Your System Causes Programmable interval timer error.
Page 35 Table 1-1. LCD Status Messages (continued) Code Text E201D Shutdown test failure. Power cycle AC. E201E POST memory test failure. Check DIMMs. E2020 configuration failure. Check screen message. E2021 Incorrect memory configuration. Review User Guide. E2022 General failure during POST. Check screen message.
Page 36 Table 1-1. LCD Status Messages (continued) Code Text E2110 Multibit Error on DIMM ##. Reseat DIMM. E2111 SBE log disabled on DIMM ##. Reseat DIMM. E2112 Memory spared on DIMM ##. Power cycle E2113 Mem mirror OFF on DIMM ## & ##.
Page 37 Table 1-1. LCD Status Messages (continued) Code Text I1911 LCD Log Full. Check SEL to review all Errors. I1912 SEL full. Review & clear log. I1920 iDRAC6 Upgrade Successful W1228 RAID Controller battery capacity < 24hr. W1627 Power required > PSU wattage. Check PSU and config.
Page 38: Solving Problems Described By Lcd Status Messages
Solving Problems Described by LCD Status Messages The code and text on the LCD can often specify a very precise fault condition that is easily corrected. For example, if the code E1418 appears, you know that a microprocessor is not installed in socket 1. In contrast, you might be able to determine the problem if multiple related errors occur.
Page 39: System Messages
System Messages System messages appear on the screen to notify you of a possible problem with the system. NOTE: If you receive a system message not listed in the table, check the documentation for the application that is running when the message appears or the operating system's documentation for an explanation of the message and recommended action.
Page 40 Table 1-2. System Messages (continued) Message Alert! iDRAC6 not responding. Rebooting. Alert! iDRAC6 not responding. Power required may exceed PSU wattage. Alert! Continuing system boot accepts the risk that system may power down without warning. Alert! Node Interleaving disabled! Memory configuration does not support Node...
Page 41 Table 1-2. System Messages (continued) Message Alert! Power required exceeds PSU wattage. Check PSU and system configuration. Alert! Continuing system boot accepts the risk that system may power down without warning. Alert! Redundant memory disabled! Memory configuration does not support redundant memory.
Page 42 Table 1-2. System Messages (continued) Message BIOS MANUFACTURING MODE detected. MANUFACTURING MODE will be cleared before the next boot. System reboot required for normal operation. BIOS Update Attempt Failed! Caution! NVRAM_CLR jumper is installed on system board. Please run SETUP CPU set to minimum frequency.
Page 43 Table 1-2. System Messages (continued) Message CPUs with different cache sizes detected. CPUs with different core sizes detected! System halted CPUs with different logical processors detected! System halted CPUs with different power rating detected! System halted Current boot mode is set to UEFI. Please ensure compatible bootable media is...
Page 44 Table 1-2. System Messages (continued) Message DIMM configuration on each CPU should match. Embedded NIC x and NIC y : OS NIC= <ENABLED |DISABLED> , Management Shared NIC= <ENABLED |DISABLED> Error 8602 - Auxiliary Device Failure. Verify that mouse and keyboard are securely attached to...
Page 45 Table 1-2. System Messages (continued) Message Keyboard fuse has failed Local keyboard may not work because all user accessible USB ports are disabled. If operating locally, power cycle the system and enter system setup program to change settings. Manufacturing mode detected Maximum rank count exceeded.
Page 46 Table 1-2. System Messages (continued) Message Memory set to minimum frequency. Memory tests terminated by keystroke. MEMTEST lane failure detected on x Mirror mode disabled. For mirror mode, DIMMs must be installed in pairs. Pairs must be matched in size and geometry.
Page 47 Table 1-2. System Messages (continued) Message No boot device available No boot sector on hard drive No timer tick interrupt PCIe Training Error: Expected Link Width is x , Actual Link Width is y . Causes Faulty or missing optical drive subsystem, hard drive, or hard-drive subsystem, or no bootable USB key...
Page 48 Table 1-2. System Messages (continued) Message Plug & Play Configuration Error Quad rank DIMM detected after single rank or dual rank DIMM in socket. Read fault Requested sector not found SATA Port x device not found About Your System Causes Error encountered in initializing PCIe device;...
Page 49 Table 1-2. System Messages (continued) Message Sector not found Seek error Seek operation failed Shutdown failure General system error. Sparing mode disabled. For sparing mode, matched sets of three must be populated across slots. The amount of system memory has changed Causes Faulty hard drive, USB...
Page 50 Table 1-2. System Messages (continued) Message The following DIMMs should match geometry: x , x , ... The following DIMMs should in rank match count: x , x , ... The following DIMMs should match in size: x , x , ... The following DIMMs should in size...
Page 51 Table 1-2. System Messages (continued) Message Timer chip counter 2 failed configuration operation honored. System will now reset. configuration operation is pending. Press (I) to Ignore OR (M) to Modify to allow this change and reset the system. WARNING: Modifying could prevent security.
Page 52 Unified Server Configuration user documentation for more information. Restore the flash memory using the latest version on support.dell.com. See the iDRAC6 user's guide for instructions on performing a field replacement of the flash memory. Reseat the memory modules. See "Troubleshooting System Memory"...
Page 53 Table 1-2. System Messages (continued) Message Unsupported memory configuration. DIMM mismatch across slots detected: x , x , ... Unused memory detected. DIMMs installed in the following slot(s) are not available when in Mirror mode Unused memory detected. DIMMs installed in the following slot(s) are not available when in...
Page 54 Table 1-2. System Messages (continued) Message Warning: Control Panel is not installed. Warning! No micro code update loaded for processor n Warning! Power required exceeds PSU wattage. Check PSU and system configuration. Warning! Performance degraded. CPU and memory set to minimum frequencies to meet PSU wattage.
Page 55: Warning Messages
Table 1-2. System Messages (continued) Message Warning! Unsupported memory configuration detected. The memory configuration is not optimal. The recommended memory configuration is: <message> Write fault Write fault on selected drive NOTE: For the full name of an abbreviation or acronym used in this table, see the "Glossary"...
Page 56: Diagnostics Messages
NOTE: Always check for updates on support.dell.com/manuals and read the updates first because they often supersede information in other documents. About Your System...
Page 57: Using The System Setup Program
NOTE: Operating systems must be UEFI-compatible (for example, Microsoft ® Windows Server 2008 x64 version) to be installed from the UEFI boot mode. DOS and 32-bit operating systems do not support UEFI and can only be installed from the BIOS boot mode.
Page 58: Entering The System Setup Program
Entering the System Setup Program 1 Turn on or restart your system. 2 Press <F2> immediately after you see the following message: <F2> = System Setup If your operating system begins to load before you press <F2>, allow the system to finish booting, and then restart your system and try again. Responding to Error Messages If an error message appears while the system is booting, make a note of the message.
Page 59: System Setup Options
System Setup Options Main Screen NOTE: The options for the System Setup program change based on the system configuration. Option System Time System Date Memory Settings Processor Settings SATA Settings Using the System Setup Program and UEFI Boot Manager Description Sets the time on the system’s internal clock Sets the date on the system’s internal calendar Displays information related to installed memory.
Page 60 Communication Screen" on page 65. Displays a screen to configure the front-panel LCD options and to set a user-defined LCD string. See "Embedded Server Management Screen (Optional)" on page 66. Enables you to manage power usage of the processor(s), fans, and memory modules with preconfigured or customized settings.
Page 61: Memory Settings Screen
Option F1/F2 Prompt on Error (Enabled default) Memory Settings Screen Option System Memory Size System Memory Type System Memory Speed Video Memory System Memory Testing (Enabled default) Memory Operating Mode (Optional) Node Interleaving (Disabled default) Using the System Setup Program and UEFI Boot Manager Description Enables the system to halt on errors during POST, which allows the user to observe events that may scroll by...
Page 62: Processor Settings Screen
Processor Settings Screen Option 64-bit Core Speed Bus Speed Logical Processor (Enabled default) Virtualization Technology (Disabled default) Execute Disable (Enabled default) Number of Cores per Processor (All default) Turbo Mode (Enabled default) C States (Enabled default) Processor 1 Family -Model- Stepping Using the System Setup Program and UEFI Boot Manager Description...
Page 63: Sata Settings Screen
SATA Settings Screen Option SATA Controller Port A (Auto default) Port B (Off default) Boot Settings Screen Option Boot Mode (BIOS default) Boot Sequence Hard-Disk Drive Sequence Determines the order in which the BIOS attempts to USB Flash Drive Emulation Type (Auto default) Boot Sequence Retry (Disabled default)
Page 64: Integrated Devices Screen
Integrated Devices Screen Option Integrated SAS/RAID Controller (Enabled default) User Accessible USB Ports (All Ports On default) Internal USB Port (On default) Internal SD Card Port Embedded NIC1 and NIC2 Embedded Gb NICx (NIC1 default: Enabled with PXE; Other NICs: Enabled) Capability Detected MAC Address OS Watchdog Timer...
Page 65: Pci Irq Assignment Screen
Option Embedded Video Controller (Enabled default) PCI IRQ Assignment Screen Option <PCIe device> Serial Communication Screen Option Serial Communication (On without Console Redirection default) Serial Port Address External Serial Connector (Remote Access Device default) Failsafe Baud Rate (115200 default) Remote Terminal Type (VT100/VT220 default) Redirection After Boot (Enabled default)
Page 66: Embedded Server Management Screen (Optional)
Embedded Server Management Screen (Optional) Option Front-Panel LCD Options User-Defined LCD String Power Management Screen Option Power Management Using the System Setup Program and UEFI Boot Manager Description Options are User Defined String, Model Number, and None. If the LCD Home screen is set to an option other than these three choices, the option will be displayed as "Advanced"...
Page 67: System Security Screen
Option CPU Power and Performance Management Fan Power and Performance Management Memory Power and Performance Management System Security Screen Option System Password Setup Password Password Status (Unlocked default) TPM Security (Off default) Using the System Setup Program and UEFI Boot Manager Description Options are OS DBPM, System DBPM, Maximum Performance, or Minimum Power.
Page 68 Option TPM Activation (No Change default) TPM Clear (No default) Power Button (Enabled default) NMI Button (Disabled default) Using the System Setup Program and UEFI Boot Manager Description When set to Activate, the TPM is enabled to default settings. When set to Deactivate, the TPM is disabled. The No Change state initiates no action.
Page 69: Exit Screen
Entering the UEFI Boot Manager NOTE: Operating systems must be 64-bit UEFI-compatible (for example, Microsoft ® Windows Server 2008 x64 version) to be installed from the UEFI boot mode. DOS and 32-bit operating systems can only be installed from the BIOS boot mode. NOTE: The Boot Mode must be set to UEFI in the System Setup program to access the UEFI Boot Manager.
Page 70: Using The Uefi Boot Manager Navigation Keys
Enables you to add, delete, enable, or disable boot options; change boot order; or execute a one-time boot option. Enables you to access the System Setup program, System Services (Unified Server Configurator (USC)), Diagnostics, and BIOS-level boot options.
Page 71: Uefi Boot Settings Screen
Sets a one-time boot option not included in the boot option list. Description Accesses the System Setup program without rebooting. Restarts the system and accesses the Unified Server Configurator, which allows you to run utilities such as system diagnostics. Accesses the BIOS-level boot options list without rebooting.
Page 72: System And Setup Password Features
System and Setup Password Features NOTE: For a forgotten password, see "Disabling a Forgotten Password" on page 192. Your system is shipped without the system password feature enabled. Operate the system only with system password protection. CAUTION: The password features provide a basic level of security for the data on your system.
Page 73 3 Type your new system password. You can use up to 32 characters in your password. As you type, placeholders appear in the field. The password assignment is not case-sensitive. Certain key combinations are invalid and if you enter one, the system beeps. To erase a character, press <Backspace>...
Page 74 To disable the password security: 1 Turn on or reboot your system by pressing <Ctrl><Alt><Del>. 2 Type your password and press <Ctrl><Enter>. When Password Status is Locked, you must type the password and press <Enter> when prompted at reboot. If an incorrect system password is entered, the system displays a message and prompts you to re-enter your password.
Page 75: Using The Setup Password
Using the Setup Password Assigning a Setup Password You can assign a setup password only when the Setup Password is Not Enabled. To assign a setup password, highlight the Setup Password option and press the <+> or <–> key. The system prompts you to enter and verify the password.
Page 76: Embedded System Management
• Configuring hardware and firmware For more information about setting up USC, configuring hardware and firmware, and deploying the operating system, see the Dell Unified Server Configurator User’s Guide on the Dell Support website at support.dell.com/manuals. Using the System Setup Program and UEFI Boot Manager...
Page 77: Idrac Configuration Utility
Configuration Utility The iDRAC Configuration Utility is a pre-boot configuration environment that allows you to view and set parameters for the iDRAC6 and for the managed server. The iDRAC Configuration Utility provides the following features: • Enables fault logging and SNMP alerting •...
Page 78 Using the System Setup Program and UEFI Boot Manager...
Page 79: Installing System Components
Installing System Components NOTE: The procedures and figures in this chapter assume that your system is in a tower configuration. If your system is in a rack configuration, disregard any steps for laying the system on its side and rotating the system feet. Recommended Tools •...
Page 80 Figure 3-1. Inside the System Installing System Components...
Page 81: Power Supplies
system cover PCIe expansion card slots (6) heat sink blank (single-processor configuration) system feet (4) SAS or SATA hard drives (up to 8 [3.5"] and 16 [2.5"]) tape drive (optional) internal SD module (optional) RAID battery (optional) integrated storage controller card Power Supplies Your system supports two 1100 W power supplies.
Page 82: Removing A Power Supply
Removing a Power Supply NOTE: You may have to unlatch and lift the optional cable management arm if it interferes with power supply removal. For information about the cable management arm, see the system’s rack documentation. 1 Disconnect the power cable from the power source and the power supply you intend to remove, and remove the cables from the Velcro strap.
Page 83: Installing A Power Supply
Installing a Power Supply 1 Slide the new power supply into the chassis until the power supply is fully seated and the release latch snaps into place. See Figure 3-2. NOTE: If you unlatched the cable management arm in step 2 of the previous procedure, relatch it.
Page 84: Front Bezel
Front Bezel NOTE: If you are removing or installing a hot-swappable hard drive, the system may remain turned on and in the upright position during removal of the front bezel. If you are removing or installing any other system component(s), the system should be turned off and placed in the orientation shown in Figure 3-1.
Page 85: Installing The Front Bezel
Installing the Front Bezel 1 Insert the bezel tabs into the bezel tab slots in the chassis. See Figure 3-3. 2 Press the top end of the bezel into the chassis until the lever locks into place. 3 Using the system key, lock the bezel. Opening and Closing the System WARNING: Only trained service technicians are authorized to remove the system...
Page 86: Closing The System
Figure 3-4. Opening and Closing the System cover release latch system cover Closing the System 1 Ensure that all internal cables are connected and folded out of the way. 2 Ensure that no tools or extra parts are left inside the system. 3 Align the cover with the slots in chassis and lower the cover into the chassis.
Page 87: Cooling Shroud
8 Reattach any peripherals and connect the system to an electrical outlet. 9 Turn on the system and attached peripherals. Cooling Shroud The cooling shroud directs airflow over the system processor and memory modules. WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Page 88: Installing The Cooling Shroud
Figure 3-5. Removing and Installing the Cooling Shroud cooling shroud Installing the Cooling Shroud 1 Align the cooling shroud with the alignment guides in the system. 2 Carefully lower the cooling shroud into the system until the securing tab snaps over the shroud using the tab projection on the shroud as a guidance.
Page 89: Hard Drives
Hard Drives Depending on your chassis and backplane, your system has one of the following configurations: • Sixteen 2.5-inch drive bays • Eight 3.5-inch drive bays All chassis support hot-swappable SAS and SATA hard drives, and the 2.5- inch–bay chassis also supports hot-swappable SSD hard drives in systems with integrated PERC controllers.
Page 90: Removing A Hard-Drive Blank
Removing a Hard-Drive Blank CAUTION: To maintain proper system cooling, all empty hard-drive bays must have drive blanks installed. 1 Remove the front bezel. See "Removing the Front Bezel" on page 84. 2 Grasp the front of the hard-drive blank, press the release lever on the right side, and slide the blank out until it is free of the drive bay.
Page 91: Installing A Hot-Swap Hard Drive
1 Remove the front bezel. See "Removing the Front Bezel" on page 84. 2 From the RAID management software, prepare the drive for removal. Wait until the hard-drive indicators on the hard-drive carrier signal that the drive can be removed safely. See your controller documentation for information about hot-swap drive removal.
Page 92: Removing A Hard Drive From A Hard-Drive Carrier
Figure 3-7. Installing a Hot-Swap Hard Drive release button 3 Install the hot-swap hard drive. Press the button on the front of the drive carrier and open the handle. Insert the hard-drive carrier into the drive bay until the carrier contacts the backplane.
Page 93: Installing A Hard Drive Into A Hard-Drive Carrier
Installing a Hard Drive Into a Hard-Drive Carrier 1 Insert the hard drive into the hard-drive carrier with the connector end of the drive at the back. See Figure 3-8. 2 Align the screw holes on the hard drive with the set of holes on the hard- drive carrier.
Page 94: Optical And Tape Drives
Optical and Tape Drives The 5.25-inch drive bays at the front of your system provide support for an optical drive and either an optional tape drive or a second optical drive. Removing an Optical or a Tape Drive WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Page 95 Figure 3-9. Removing and Installing an Optical or Tape Drive optical drive drive bay screw slots power and data cables shoulder screws (3) drive release latch Installing System Components...
Page 96: Installing An Optical Or Tape Drive
Installing an Optical or Tape Drive WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. 1 Unpack and prepare the drive for installation.
Page 97 6 Remove the three shoulder screws from the old drive or the drive blank. See Figure 3-10. 7 Attach the three shoulder screws to the drive, one screw on the lower front screw hole on the right side and two screws on the lower screw holes on the left side.
Page 98: System Memory
15 Turn on the system and attached peripherals. 16 Test the drive by running system diagnostics (optional). See "Running the System Diagnostics" on page 181. System Memory Your system supports DDR3 registered memory modules (RDIMMs) or ECC unbuffered memory modules (UDIMMs). Single and dual-rank memory modules can be 1067- or 1333-MHz, and quad-rank memory modules can be 800-MHz and 1067-MHz.
Page 99: Mode-Specific Guidelines
• For Optimizer Mode, memory modules are installed in the numeric order of the sockets beginning with A1 or B1. • For Memory Mirroring or Advanced ECC Mode, the socket furthest from the processor is unused and memory modules are installed beginning with socket A1 or B1 and proceeding with socket A2 or B2.
Page 100: Sample Rdimm Single/Dual-Rank Memory Configurations
Memory Mirroring Support The system supports memory mirroring if identical memory modules are installed in the two channels closest to the processor (memory should not be installed in the farthest channel). Mirroring must be enabled in the System Setup program. In a mirrored configuration, the total available system memory is one-half of the total installed physical memory.
Page 101 Table 3-1. Sample RDIMM Single- and Dual-Rank Memory Configurations (Per Processor) (continued) Memory Memory Memory Sockets Mode Module Size Optimizer 4-GB 8-GB 16-GB Advanced 2-GB vacant 4-GB vacant Single Processor Physical Memory (GB) Installing System Components Dual Processor Available Physical Available Memory Memory...
Page 102 Table 3-1. Sample RDIMM Single- and Dual-Rank Memory Configurations (Per Processor) (continued) Memory Memory Mode Module Size Advanced 8-GB vacant 16-GB vacant Mirroring 2-GB vacant 4-GB vacant 8-GB vacant 16-GB vacant When available. Requires x4- or x8-based memory modules. Installing System Components Memory Sockets Single Processor Dual Processor...
Page 103 Table 3-2. Sample UDIMM Memory Configurations (Per Processor) Memory Memory Memory Sockets Mode Module Size Optimizer 1-GB 2-GB Advanced 1-GB vacant 2-GB vacant Mirroring 1-GB vacant 2-GB vacant Requires x4- or x8-based memory modules. Single Processor Physical Memory (GB) Installing System Components Dual Processor Available Physical...
Page 104: Installing Memory Modules
Installing Memory Modules WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. WARNING: The memory modules are hot to the touch for some time after the system has been powered down.
Page 105 Figure 3-11. Installing and Removing a Memory Module memory module alignment key 7 Align the memory module's edge connector with the alignment key of the memory module socket, and insert the memory module in the socket. NOTE: The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way.
Page 106: Removing Memory Modules
14 Reattach any peripherals and connect the system to an electrical outlet. 15 Turn on the system and attached peripherals. 16 Press <F2> to enter the System Setup program, and check the System Memory setting on the main System Setup screen. The system should have already changed the value to reflect the newly installed memory.
Page 107: Processors
1 Prior to upgrading your system, download the latest system BIOS version from support.dell.com and follow the instructions included in the compressed download file to install the update on your system.
Page 108 8 Gently lift the heat sink off of the processor and set the heat sink aside upside down (thermal grease side facing up). Figure 3-12. Installing and Removing the Heat Sink heat sink CAUTION: The processor is held in its socket under strong pressure. Be aware that the release lever can spring up suddenly if not firmly grasped.
Page 109 Figure 3-13. Removing a Processor socket-release lever processor shield CAUTION: Be careful not to bend any of the pins on the ZIF socket when removing the processor. Bending the pins can permanently damage the system board. 11 Carefully, lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor.
Page 110: Installing A Processor
Installing a Processor WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. NOTE: In a single-processor configuration, the CPU1 socket must be used. 1 If you are adding a second processor for the first time, remove the heat- sink blank and the processor blank from the vacant processor socket.
Page 111 Figure 3-14. Keeping the Processor Parallel to the Socket Figure 3-15. Aligning the Processor With the Socket Keys socket-release lever processor shield socket key (2) pin 1 indicators (2) processor notch in processor (2) ZIF socket Installing System Components...
Page 112 8 Verify that the processor is properly aligned and seated. 9 Close the processor shield. See Figure 3-16. 10 Rotate the socket-release lever down until it snaps into place. See Figure 3-16. Figure 3-16. Installing a Processor socket-release lever processor shield Installing System Components processor ZIF socket...
Page 113 11 Install the heat sink. NOTE: Your kit may contain a replacement heat sink if you are installing a processor that consumes additional power. The new heat sink may not appear different than the original one; however, it has improved thermal dissipation specifications and must be used.
Page 114: Expansion Cards
Card Priority Card Type PERC 5/E controller PERC 6/E controller 10 Gb NIC All other Dell storage cards Non-Dell storage cards 6,4,2,5,3 All other NICs* * Slot 1 should be preferably used for 1 Gb NICs only. 1. Maximum of 4 of any card whose maximum power exceeds 15W.
Page 115: Installing An Expansion Card
Installing an Expansion Card WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. NOTE: Before installing any expansion cards, see "Expansion Card Installation Guidelines"...
Page 116 10 Connect any expansion-card cables for the new card. See the documentation that came with the card for information about its cable connections. 11 Close the system. See "Closing the System" on page 86. 12 Place the system upright and on its feet on a flat, stable surface. 13 Rotate the system feet outward.
Page 117 Figure 3-17. Removing and Installing an Expansion Card expansion card latch expansion card tab expansion card stabilizer expansion card expansion card connector Installing System Components...
Page 118: Removing An Expansion Card
Removing an Expansion Card WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and peripherals.
Page 119: Internal Sd Module
Internal SD Module Installing the Internal SD Module WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
Page 120 Figure 3-18. Installing the Internal SD Module release tab latch SD card slot (SD connector) hooks (2) 5 Connect the internal SD module cable between the connector on the module and the UIPS connector on the system board. See Figure 6-1 for the location of the connector on the system board.
Page 121: Removing The Internal Sd Module
7 Place the system upright and on its feet on a flat, stable surface. 8 Rotate the system feet outward. 9 Reattach any peripherals, then connect the system to the electrical outlet. 10 Turn on the system and attached peripherals. Removing the Internal SD Module WARNING: Only trained service technicians are authorized to remove the system...
Page 122: Internal Sd Flash Card
Internal SD Flash Card Installing an Internal SD Flash Card WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. NOTE: To use an SD card with your system, ensure that the internal SD card port is enabled in the System Setup program.
Page 123: Internal Usb Memory Key
4 Locate the SD card slot in the internal SD module and press inward on the card to release it from the slot and remove the card. 5 Close the system. See "Closing the System" on page 86. 6 Place the system upright and on its feet on a flat, stable surface. 7 Rotate the system feet outward.
Page 124 10 Reconnect the system to power and restart the system. 11 Enter the System Setup program and verify that the USB key has been detected by the system. See "Using the System Setup Program and UEFI Boot Manager" on page 57. The USB connector must be enabled by the Internal USB Port option in the Integrated Devices screen of the System Setup program.
Page 125: Nic Hardware Key
NIC Hardware Key iSCSI and other functionalities for the system’s embedded NICs are enabled by installing an optional NIC hardware key in the ISCSI_KEY socket on the system board. WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Page 126 Figure 3-20. Removing and Installing a NIC Hardware Key NIC hardware key 7 Install the integrated storage controller card. See "Installing an Integrated Storage Controller Card" on page 134. 8 Close the system. See "Closing the System" on page 86. 9 Place the system upright and on its feet on a flat, stable surface.
Page 127: Raid Battery
RAID Battery Removing a RAID Battery WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet and peripherals.
Page 128: Installing A Raid Battery
Figure 3-21. Removing and Installing a RAID Battery RAID battery battery carrier battery carrier tabs (2) Installing a RAID Battery 1 Insert the RAID battery into the battery carrier. See Figure 3-21. 2 Insert the battery carrier with the RAID battery into the battery carrier slots until the carrier release latch locks into place.
Page 129: Chassis Intrusion Switch
Chassis Intrusion Switch Removing the Chassis Intrusion Switch WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet and peripherals.
Page 130 Figure 3-22. Removing and Installing the Chassis Intrusion Switch chassis intrusion switch intrusion connector on the system board Installing System Components chassis intrusion switch cable...
Page 131: Installing The Chassis Intrusion Switch
Installing the Chassis Intrusion Switch 1 Align the chassis intrusion switch with the securing bracket notch. See Figure 3-22. 2 Slide the switch into the securing bracket notch. See Figure 3-22. 3 Connect the chassis intrusion switch cable to the connector on the system board.
Page 132: Integrated Storage Controller Card
Integrated Storage Controller Card Your system includes a dedicated slot on the system board for an integrated storage controller card that provides the storage subsystem for your system’s internal hard drives. The controller supports SAS, SATA, and SSD hard drives and also enables you to set up the hard drives in RAID configurations as supported by the version of the storage controller included with your system.
Page 133 Figure 3-23. Removing and Installing an Integrated Storage Controller Card data cables integrated storage controller card integrated storage controller card slot integrated storage controller card cable connectors card guides (2) Installing System Components...
Page 134: Installing An Integrated Storage Controller Card
Installing an Integrated Storage Controller Card NOTE: Be sure to connect the cables according to the connector labels on the cables. The cables are not operational if reversed. 1 If applicable, install the RAID battery (see "Installing a RAID Battery" on page 128) and connect the RAID battery cable to the connector on the card.
Page 135: Removing An Integrated Storage Controller Card Carrier
Removing an Integrated Storage Controller Card Carrier WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and peripherals.
Page 136: Cooling Fans
Cooling Fans Your system contains four cooling fan modules placed inside a fan cage. Removing a Cooling-Fan Module WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system.
Page 137: Installing A Cooling-Fan Module
Figure 3-24. Removing and Installing a Cooling-Fan Module release tabs (2) fan cage Installing a Cooling-Fan Module CAUTION: Never attempt to operate your system without at least one cooling-fan module installed. If only one cooling-fan module is being installed, it must be installed in the outer module position in the cooling shroud.
Page 138: Fan Cage
2 Slide the module down into the slot in the fan cage until the release tabs lock into place. See Figure 3-24. 3 Close the system. See "Closing the System" on page 86. 4 Place the system upright and on its feet on a flat, stable surface. 5 Rotate the system feet outward.
Page 139: Installing A Fan Cage
Figure 3-25. Removing and Installing a Fan Cage release tab Installing a Fan Cage 1 Align the fan cage alignment guides to the slots on the system board and slide down the fan cage into the securing slot on the chassis until it snaps into place.
Page 140: Vflash Media (Optional)
To remove the VFlash media, push inward on the card to release it and pull the card from the card slot. Integrated Dell Remote Access Controller 6 (iDRAC6) Enterprise Card (Optional) The optional iDRAC6 Enterprise card provides a set of advanced features for managing the system remotely.
Page 141 5 Remove the fan modules. See "Removing a Cooling-Fan Module" on page 136. 6 Remove the fan cage. See "Removing the Fan Cage" on page 138. 7 Remove the plastic filler plug for the iDRAC6 Enterprise port from the system back panel. See "Back-Panel Features and Indicators" on page 20 for the port location.
Page 142: Removing An Idrac6 Enterprise Card
Figure 3-26. Removing and Installing an iDRAC6 Enterprise Card iDRAC6 Enterprise card iDRAC6 Enterprise card connector VFlash media slot Removing an iDRAC6 Enterprise Card WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system.
Page 143 7 Remove the VFlash media card (if installed) from the iDRAC6 Enterprise card. See "Cooling Fans" on page 136. 8 If present, disconnect the Ethernet cable from the iDRAC6 Enterprise card. 9 Remove the iDRAC6 Enterprise card: Pull back slightly on the two tabs at the front edge of the card and gently lift the front edge of the card off of the retention standoffs.
Page 144: System Battery
System Battery Replacing the System Battery WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. WARNING: There is a danger of a new battery exploding if it is incorrectly installed.
Page 145: Control Panel Assembly (Service-Only Procedure)
8 Remove the system battery by prying it out with a screwdriver. 9 Install the new system battery. Hold the battery with the "+" facing up, and aligned to the "+" terminal on the socket. Press the battery straight down into the socket until it snaps into place.
Page 146 3 Rotate the system feet inward and lay the system on a flat surface. 4 Open the system. See "Opening the System" on page 85. CAUTION: Do not pull on the control panel cable to unseat the connector. Doing so can damage the cable. 5 Disconnect the control panel cable from the system board (see Figure 3-28): Squeeze the metal tabs on the ends of the cable connector.
Page 147 Figure 3-28. Removing and Installing the Control Panel control panel screws (2) chassis outer cover control panel cable cover tabs cover screws (2) control panel assembly Installing System Components...
Page 148: Installing The Control Panel Assembly
Installing the Control Panel Assembly WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. 1 Connect the control panel cable to the control panel board.
Page 149: Sas Backplane (Service-Only Procedure)
SAS Backplane (Service-Only Procedure) Removing the SAS Backplane WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet and peripherals.
Page 150 Figure 3-29. Removing and Installing the SAS Backplane NOTE: The figure below shows a 3.5-inch SAS backplane. A 2.5-inch SAS backplane looks slightly different (see Figure 6-2) and does not have the SAS B connector. blue release pin SAS B cable* SAS backplane hard drive Available only with 3.5"...
Page 151: Installing The Sas Backplane
Installing the SAS Backplane WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. 1 Align the slots on the SAS backplane with the tabs on the chassis. 2 Slide the SAS backplane until the release pin snaps into place.
Page 152: System Board (Service-Only Procedure)
System Board (Service-Only Procedure) WARNING: The heat sink can get hot during operation. To avoid burns, ensure that the system has sufficient time to cool before removing the system board. CAUTION: If you are using the Trusted Platform Module (TPM) with an encryption program, you may be prompted to create a recovery key during system or program setup.
Page 153 9 Remove the cooling fans. See "Removing a Cooling-Fan Module" on page 136. 10 Remove the fan cage. See "Removing the Fan Cage" on page 138. 11 If applicable, remove the iDRAC6 Enterprise card. See "Removing an iDRAC6 Enterprise Card" on page 142. WARNING: The heat sink can get hot during operation.
Page 154: Installing The System Board
Figure 3-30. Removing and Installing the System Board integrated storage controller card carrier release tab release pin Installing the System Board WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system.
Page 155 3 Replace the system board. WARNING: Do not lift the system board by the memory modules latches, processor heat sink, or any component on the system board. Holding the connector end of the system board up at an angle, lower the system board into the chassis.
Page 156: Power Distribution Board (Service-Only Procedure)
15 Rotate the system feet outward. 16 Replace the front bezel. See "Installing the Front Bezel" on page 85. 17 Reattach any peripherals and connect the system to an electrical outlet. 18 Turn on the system and attached peripherals. Power Distribution Board (Service-Only Procedure) Removing the Power Distribution Board WARNING:...
Page 157 Figure 3-31. Removing and Installing the Power Distribution Board power distribution board plate power distribution board securing tabs power distribution plate screws (2) power distribution board cables (6) power distribution board screws (5) Installing System Components...
Page 158: Installing The Power Distribution Board
Installing the Power Distribution Board 1 Align the securing slots on the power distribution board with the tabs on the chassis. 2 Replace the five screws securing the power distribution board to the plate. 3 Connect all the power cables to the power distribution board. 4 Lower the power distribution board plate into the chassis slightly towards the front of the system and then slide it towards the back until it comes to rest in position.
Page 159: Troubleshooting Your System
Troubleshooting Your System Safety First — For You and Your System WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. Troubleshooting System Startup Failure If your system halts during startup prior to video imaging or LCD messaging, especially after installing an operating system or reconfiguring your system’s...
Page 160: Troubleshooting The Video Subsystem
Troubleshooting the Video Subsystem 1 Check the system and power connections to the monitor. 2 Check the video interface cabling from the system to the monitor. 3 Run the appropriate online diagnostic test. See "Running the System Diagnostics" on page 181. If the tests run successfully, the problem is not related to video hardware.
Page 161: Troubleshooting A Serial I/O Device
3 Restart the system and, if your keyboard is functioning, enter the system setup program. Verify that all USB ports are enabled. See "Integrated Devices Screen" on page 64. If your keyboard is not functioning, you can also use remote access. If the system is not accessible, see "SAS Backplane Board Connectors"...
Page 162: Troubleshooting A Wet System
3 Check the appropriate indicator on the NIC connector. See "NIC Indicator Codes" on page 23. • If the link indicator does not light, check all cable connections. • If the activity indicator does not light, the network driver files might be damaged or missing.
Page 163 3 Remove the following components from the system. See "Installing System Components" on page 79. • Cooling shroud • Hard drives • SD cards • USB memory keys • NIC hardware key • Internal SD module • Expansion cards • iDRAC6 Enterprise card •...
Page 164: Troubleshooting A Damaged System
Troubleshooting a Damaged System WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. 1 Open the system. See "Opening the System" on page 85. 2 Remove the cooling shroud.
Page 165: Troubleshooting The System Battery
Troubleshooting the System Battery NOTE: If the system is turned off for long periods of time (for weeks or months), the NVRAM may lose its system configuration information. This situation is caused by a defective battery. 1 Re-enter the time and date through the System Setup program. See "Using the System Setup Program and UEFI Boot Manager"...
Page 166: Troubleshooting System Cooling Problems
Troubleshooting System Cooling Problems Ensure that none of the following conditions exist: • System cover, cooling shroud, drive blank, or front or back filler panel is removed. • Ambient temperature is too high. • External airflow is obstructed. • Cables inside the system obstruct airflow. •...
Page 167: Troubleshooting System Memory
Troubleshooting System Memory WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. 1 If the system is operational, run the appropriate online diagnostic test. See "Running the System Diagnostics"...
Page 168 12 Place the system upright and on its feet on a flat and stable surface, reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 13 Enter the System Setup program and check the system memory setting. See "Memory Settings Screen"...
Page 169: Troubleshooting An Internal Sd Card
Troubleshooting an Internal SD Card WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. 1 Enter the System Setup program and ensure that the internal SD card port is enabled.
Page 170: Troubleshooting An Internal Usb Memory Key
Troubleshooting an Internal USB Memory Key WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. 1 Enter the System Setup program and ensure that the internal USB port is enabled.
Page 171: Troubleshooting An Optical Drive
Troubleshooting an Optical Drive WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. 1 Try using a different CD or DVD. 2 Enter the System Setup program and ensure that the drive’s controller is enabled.
Page 172: Troubleshooting An External Tape Drive
3 Reinstall the tape-backup software as instructed in the tape-backup software documentation. 4 For external tape drives, ensure that the tape drive’s interface cable is fully connected to the external port on the controller card. For internal tape drives, check the cable connections: Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
Page 173 4 Ensure that the tape drive’s interface cable is fully connected to the tape drive and the external port on the controller card. 5 For SCSI tape drives, verify that the tape drive is configured for a unique SCSI ID number and that the tape drive is terminated or not terminated, based on the interface cable used to connect the drive.
Page 174: Troubleshooting A Hard Drive
Troubleshooting a Hard Drive WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. CAUTION: This troubleshooting procedure can destroy data stored on the hard drive.
Page 175: Troubleshooting A Storage Controller
5 Check the cable connections inside the system: Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. Open the system. See "Opening the System" on page 85. Verify that the cable connections between the hard drive(s) and the drive controller are correct and that the cables are securely seated in their connectors.
Page 176: Troubleshooting A Sas Or Sas Raid Controller
4 Check the configuration settings, make any necessary corrections, and restart the system. WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. 5 Turn off the system and attached peripherals, and disconnect the system from its electrical outlet.
Page 177 3 Restart the system and press the applicable key sequence to enter the configuration utility program: • <Ctrl><C> for a SAS controller • <Ctrl><R> for a SAS RAID controller See the controller's documentation for information about configuration settings. 4 Check the configuration settings, make any necessary corrections, and restart the system.
Page 178: Troubleshooting Expansion Cards
Troubleshooting Expansion Cards NOTE: When troubleshooting an expansion card, see the documentation for your operating system and the expansion card. WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system.
Page 179: Troubleshooting The Processors
13 For each expansion card you removed in step 9, perform the following steps: Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. Open the system. See "Opening the System" on page 85. Reinstall one of the expansion cards. Close the system.
Page 180 9 Run the appropriate online diagnostic test. If your system only has one processor and a problem is still indicated, see "Getting Help" on page 193. 10 For systems with multiple processors, turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 11 Open the system.
Page 181: Running The System Diagnostics
Using Online Diagnostics To assess a system problem, first use the online diagnostics. Dell PowerEdge Diagnostics is a suite of diagnostic programs, or test modules, that include diagnostic tests on chassis and storage components such as hard drives, physical memory, communications and printer ports, NICs, CMOS, and more.
Page 182: Embedded System Diagnostics Features
Running the Embedded System Diagnostics The system diagnostics program is run from the Unified Server Configurator (USC) screen. CAUTION: Use the system diagnostics to test only your system. Using this program with other systems may cause invalid results or error messages.
Page 183: Embedded System Diagnostics Testing Options
Embedded System Diagnostics Testing Options Click the testing option in the Main Menu window. Testing Option Express Test Extended Test Custom Test Information Using the Custom Test Options When you select Custom Test in the Main Menu window, the Customize window allows you to select the device(s) to be tested, select specific options for testing, and view the test results.
Page 184: Selecting Diagnostics Options
Selecting Diagnostics Options From the Diagnostics Options area, select the test(s) you want to run on a device. • Non-Interactive Tests Only — Runs only tests that require no user intervention. • Quick Tests Only — Runs only the quick tests on the device. •...
Page 185: Jumpers And Connectors
Jumpers and Connectors WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. System Board Jumpers For information on resetting the password jumper to disable a password, see "Disabling a Forgotten Password"...
Page 186: System Board Connectors
System Board Connectors Figure 6-1. System Board Jumpers and Connectors Jumpers and Connectors 15 14 13 12...
Page 187 Table 6-2. System Board Jumpers and Connectors Item Connector SLOT1 SLOT2 SLOT3 SLOT4 SLOT5 SLOT6 AMEA BATTERY CPU2 CPU1 PWR1 PWR2 Description PCIe x4 connector x4 link (slot 1) PCIe x16 connector x16 link (slot 2) PCIe x8 connector x8 link (slot 3) PCIe x8 connector x8 link (slot 4) PCIe x8 connector x8 link (slot 5) PCIe x8 connector x8 link (slot 6)
Page 188 Table 6-2. System Board Jumpers and Connectors (continued) Item Connector ON BOARD_USB UIPS SATA_A CTRL_PNL SATA_B ISCSI_KEY INT_STORAGE PWRD_EN NVRM_CLR iDRAC6 Express Jumpers and Connectors Description Memory module slot A1 (white release lever) Memory module slot A4 (Black release lever) Memory module slot A7 (Black release lever) Memory module slot A2 (white release lever) Memory module slot A5 (Black release lever)
Page 189: Sas Backplane Board Connectors
SAS Backplane Board Connectors Figure 6-2. SAS Backplane Board Connectors NOTE: The figure below shows a 3.5" SAS Backplane. A 2.5" SAS Backplane looks slightly different and does not have the SAS B connector. hard drive connectors 0–3 J_SAS_A cable connector J_BB_PWR power connector *Available only with 3.5"...
Page 190 hard drive connectors 0-7 J_SAS_A cable connector J_SIG_BB_BP hard drive indicator cable connector Jumpers and Connectors hard drive connectors 8–15 J_BB_PWR power connector...
Page 191: Power Distribution Board Connectors
Power Distribution Board Connectors J_PL_SIG2 connector J_PL_PWR1 connector J_BP_PWR1 connector J_PL_PWR2 connector J_DVD_PWR connector J_BP_PWR2 connector Jumpers and Connectors...
Page 192: Disabling A Forgotten Password
Disabling a Forgotten Password The system's software security features include a system password and a setup password, which are discussed in detail in "Using the System Setup Program and UEFI Boot Manager" on page 57. The password jumper enables these password features or disables them and clears any password(s) currently in use.
Page 193: Getting Help
NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.
Page 194 Getting Help...
Page 195: Glossary
Glossary A — Ampere(s). AC — Alternating current. ACPI — Advanced Configuration and Power Interface. A standard interface for enabling the operating system to direct configuration and power management. ambient temperature — The temperature of the area or room where the system is located.
Page 196 ECC — Error checking and correction. EMI — Electromagnetic interference. ERA — Embedded remote access. ERA allows you to perform remote, or "out-of- band," server management on your network server using a remote access controller. ESD — Electrostatic discharge. ESM — Embedded server management.
Page 197 In general, I/O activity can be differentiated from computational activity. IDE — Integrated drive electronics. A standard interface between the system board and storage devices. iDRAC — Internet Dell Remote Access Controller. A remote access controller that uses the Internet SCSI protocol. IP — Internet Protocol.
Page 198 jumper — Small blocks on a circuit board with two or more pins emerging from them. Plastic plugs containing a wire fit down over the pins. The wire connects the pins and creates a circuit, providing a simple and reversible method of changing the circuitry in a board.
Page 199 Mbps — Megabits per second. MBps — Megabytes per second. MBR — Master boot record. memory address — A specific location, usually expressed as a hexadecimal number, in the system’s RAM. memory module — A small circuit board containing DRAM chips that connects to the system board.
Page 200 Examples of code in ROM include the program that initiates your system’s boot routine and the POST. ROMB — RAID on motherboard. SAN — Storage Area Network. A network architecture that enables remote network- attached storage devices to appear to a server to be locally attached. Glossary...
Page 201 — A legacy I/O port with a 9-pin connector that transfers data one bit at a time and is most often used to connect a modem to the system. service tag — A bar code label on the system used to identify it when you call Dell for technical support.
Page 202 TCP/IP — Transmission Control Protocol/Internet Protocol. termination — Some devices (such as the last device at each end of a SCSI cable) must be terminated to prevent reflections and spurious signals in the cable. When such devices are connected in a series, you may need to enable or disable the termination on these devices by changing jumper or switch settings on the devices or by changing settings in the configuration software for the devices.
Page 203 virtualization — The ability via software to share the resources of a single computer across multiple environments. A single physical system may appear to the user as multiple virtual systems able to host multiple operating systems. W — Watt(s). WH — Watt-hour(s). XML —...
Page 204 Glossary...
Page 205: Index
144 blank hard drive, 90-91 power supply, 83 CD drive troubleshooting, 171 connectors USB, 20 video, 20 contacting Dell, 193 control panel assembly features, 12 installing, 148 LCD panel features, 14 removing, 145 cooling fans removing, 136 troubleshooting, 166...
Page 206 hard drive, 92 error messages, 58 expansion card troubleshooting, 178 expansion cards installing, 115 removing, 118 front-panel features, 12 guidelines connecting external devices, 22 memory installation, 98 hard drive drive carrier, 92 installing, 91 mixed configurations, 89 removing, 90 troubleshooting, 174 heat sink, 108 hot-swap hard drives, 89...
Page 207 internal SD module installing, 119 removing, 121 internal USB key troubleshooting, 170 keyboards troubleshooting, 160 LCD panel features, 14 menus, 16 memory troubleshooting, 167 Memory Mirroring memory mode, 100 memory mode Advanced ECC, 99 Memory Mirroring, 100 Optimizer, 100 memory modules (DIMMs) configuring, 98 installing, 104 removing, 106...
Page 208 SSD hard drives, 89 startup accessing system features, 11 storage controller card installing, 134-135 removing, 132, 135 troubleshooting, 175 support contacting Dell, 193 system cooling troubleshooting, 166 system features accessing, 11 system messages, 39 system password, 72 system setup options, 59...
Page 209 keystroke, 58 memory options, 61, 63 serial communications options, 65-66 system security options, 67 system setup screens main, 59 tape drive troubleshooting, 171-172 telephone numbers, 193 TPM security, 67 troubleshooting battery, 165 CD drive, 171 cooling fans, 166 damaged system, 164 expansion card, 178 external connections, 159 hard drive, 174...
Page 210 Index...
Page 211 Index...
Page 212 Index...
Page 213 Index...
Page 214 Index...

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External oemr t710

Dell PowerEdge T710 Hardware Owner's Manual

1 About Your System

2 Using the System Setup Program

3 Installing System Components

4 Troubleshooting Your System

5 Running the System Diagnostics

6 Jumpers and Connectors

7 Getting Help

Glossary

Index

Quick Links

Troubleshooting

Related Manuals for Dell PowerEdge T710

Summary of Contents for Dell PowerEdge T710

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Table of Contents