Dell OptiPlex U719F Setup And Quick Reference Manual page 40

A program stops responding
N D T H E P R O G R A M
E
1 Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager,
and click the Applications tab.
2 Click to select the program that is no longer responding, and click End
Task.
A program crashes repeatedly
NOTE:
Most software includes installation instructions in its documentation or on a
floppy disk, CD, or DVD.
C H E C K T H E S O F T W A R E D O C U M E N T A T I O N
reinstall the program.
A program is designed for an earlier Microsoft
U N T H E R O G R A M
R P
1 Click Start
with this version of Windows.
2 In the welcome screen, click Next.
3 Follow the instructions on the screen.
A solid blue screen appears
U R N T H E C O M P U T E R O F F
T
key on your keyboard or moving your mouse, press and hold the power button
for at least 6 seconds (until the computer turns off), and then restart your
computer.
Other software problems
H E C K T H E S O F T W A R E D O C U M E N T A T I O N O R C O N T A C T T H E S O F T W A R E
C
M A N U F A C T U R E R F O R T R O U B L E S H O O T I N G I N F O R M A T I O N
• Ensure that the program is compatible with the operating system installed
on your computer.
• Ensure that your computer meets the minimum hardware requirements
needed to run the software. See the software documentation for
information.
• Ensure that the program is installed and configured properly.
40
Troubleshooting Tips
—
O M P A T I B I L I T Y
C W
→ Control Panel→ Programs→ Use an older program
If you are unable to get a response by pressing a
—
If necessary, uninstall and then
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®
Windows
I Z A R D
—
—
®
operating system