Table of Contents
Advertisement
™
™
Dell
Optiplex
960
Setup and Quick Reference Guide
This guide provides a features overview, specifications, and quick setup,
software, and troubleshooting information for your computer. For more
information about your operating system, devices, and technologies, see
the Dell Technology Guide at support.dell.com.
Models DCSM, DCNE, DCCY
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m
Advertisement
Table of Contents
Related Manuals for Dell OptiPlex K080D
Summary of Contents for Dell OptiPlex K080D
- Page 1 For more information about your operating system, devices, and technologies, see the Dell Technology Guide at support.dell.com. Models DCSM, DCNE, DCCY w w w . d e l l . c o m | s u p p o r t . d e l l . c o m...
-
Page 2: Macrovision Product Notice
Trademarks used in this text: Dell, the DELL logo, OptiPlex, and DellConnect are trademarks of Dell Inc.; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc., and is used by Dell under license; Intel, Pentium, iAMT, Core, and Celeron are registered trademarks of Intel Corporation in the U.S. -
Page 3: Table Of Contents
Contents About Your Computer Mini Tower — Front View Mini Tower — Back View Mini Tower — Back Panel Connectors Desktop — Front View Desktop — Back View Desktop — Back Panel Connectors Small Form Factor— Front View Small Form Factor— Back View Small Form Factor—... - Page 4 Dell Diagnostics Reinstalling Software Drivers Identifying Drivers Reinstalling Drivers and Utilities Restoring Your Operating System Using Microsoft Using Dell Factory Image Restore Using the Operating System Media Contents ® ® Windows Vista Operating ......
- Page 5 Returning Items for Warranty Repair or Credit Before You Call Contacting Dell Index .......
- Page 6 Contents...
-
Page 7: About Your Computer
About Your Computer Mini Tower — Front View hard drive activity light WiFi (optional) light power button, power light link integrity light diagnostic lights optical drive About Your Computer... -
Page 8: Mini Tower - Back View
optical-drive eject button flex bay (for optional floppy drive or memory card reader) headphone connector Mini Tower — Back View power supply check button cover-release latch and padlock ring (security screw also an option) About Your Computer optical-drive filler panel USB 2.0 connectors (4) microphone connector power supply check light... -
Page 9: Mini Tower - Back Panel Connectors
power connector expansion-card slots (4) Mini Tower — Back Panel Connectors PS2 mouse connector serial connector network adapter connector space for optional wireless connector line-in/microphone connector VGA video connector DisplayPort connector back-panel connectors parallel (printer) connector network-activity light link-integrity light line-out connector USB 2.0 connectors (6) eSATA connector... -
Page 10: Desktop - Front View
USB 2.0 connectors (2) headphone connector hard drive activity light WiFi (optional) light About Your Computer optical drive ™ Dell microphone connector flex bay (for optional floppy drive, memory card reader, or second 3.5-inch hard disk drive) link integrity light diagnostic lights... -
Page 11: Desktop - Back View
Desktop — Back View expansion card slots (4) power supply check light security cable slot back-panel connectors power supply check button cover-release latch and padlock ring (security screw also an option) power connector About Your Computer... -
Page 12: Desktop - Back Panel Connectors
Desktop — Back Panel Connectors PS2 mouse connector serial connector network adapter connector space for optional wireless connector line-in/microphone connector VGA video connector DisplayPort connector About Your Computer parallel (printer) connector network-activity light link-integrity light line-out connector USB 2.0 connectors (6) eSATA connector PS2 keyboard connector... -
Page 13: Small Form Factor- Front View
Small Form Factor— Front View power button, power light optical-drive eject button Dell badge microphone connector hard drive activity light WiFi (optional) light optical-drive (slim-line) slim-line flex bay (for optional floppy drive or memory card reader) headphone connector USB 2.0 connectors (2) -
Page 14: Small Form Factor- Back View
Small Form Factor— Back View expansion-card slots (2) power supply check light security cable slot back-panel connectors About Your Computer power supply check button cover-release latch and padlock ring (security screw also an option) power connector... -
Page 15: Small Form Factor- Back Panel Connectors
Small Form Factor— Back Panel Connectors PS2 mouse connector serial connector network adapter connector space for optional wireless connector line-in/microphone connector VGA video connector DisplayPort connector parallel (printer) connector network-activity light link-integrity light line-out connector USB 2.0 connectors (6) eSATA connector PS2 keyboard connector About Your Computer... - Page 16 About Your Computer...
-
Page 17: Setting Up Your Computer
DisplayPort connector 2 Using the DisplayPort for video may require an optional adapter to connect to older monitors which only support VGA and/or DVI (available at www.dell.com). Refer to the Dell Technology Guide for more information about DisplayPort. NOTE: When connecting a DisplayPort monitor or adapter, the multi-monitor capability of the system will not be available during boot or when running DOS. - Page 18 NOTE: Connection of a DisplayPort monitor or adapter will result in the x16 PCI-Express slot being disabled. This is not a valid configuration. Remove the PCI-Express card. Alternatively you may use the VGA port to connect a display device if the PCI-Express card is not a graphics card. 3 Connect the monitor using a VGA cable.
- Page 19 5 Connect the network cable. 6 Connect the modem (if your computer has this option). Setting Up Your Computer...
- Page 20 7 Connect the power cable(s). 8 Press the power buttons on the monitor and the computer. Setting Up Your Computer...
- Page 21 (not necessary if your computer has the optional WiFi capability) desktop computer with USB wireless adapter The Dell™ Wireless Antenna, if purchased, connects to the wireless connector. cable or DSL modem desktop computer with network adapter USB wireless adapter...
-
Page 22: Installing Your Computer In An Enclosure
NOTE: For security, the Wireless Antenna uses special screws to connect to the system that can only be removed using the key provided in the kit. The screws do not need to be attached for the wireless antenna to function. Installing Your Computer in an Enclosure Installing your computer in an enclosure can restrict the airflow and impact your computer’s performance, possibly causing it to overheat. - Page 23 • The enclosure should be designed so that the ambient air entering the system meets the operating temperature requirements of the system. The enclosure design should be designed to minimize the temperature increase of the air entering the system by: –...
-
Page 24: Connecting To The Internet
Connecting to the Internet NOTE: ISPs and ISP offerings vary by country. To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP). If you are using a dial-up connection, connect a telephone line to the modem connector on your computer and to the telephone wall connector before you set up your Internet connection. -
Page 25: Transferring Information To A New Computer
NOTE: If you cannot connect to the Internet, see the Dell Technology Guide. If you have successfully connected in the past, the ISP might have a service outage. Contact your ISP to check the service status, or try connecting again later. - Page 26 You can transfer the data to the new computer over a network or serial connection, or you can store it on removable media, such as a writable CD, for transfer to the new computer. NOTE: You can transfer information from an old computer to a new computer by directly connecting a serial cable to the input/output (I/O) ports of the two computers.
- Page 27 6 On the What do you want to transfer? screen, select the items you want to transfer and click Next. After the information has been copied, the Completing the Collection Phase screen appears. 7 Click Finish. To transfer data to the new computer: 1 On the Now go to your old computer screen on the new computer, click Next.
- Page 28 When all of the settings and files have been applied, the Finished screen appears. 3 Click Finished and restart the new computer. NOTE: For more information about this procedure, search support.dell.com for document #154781 (What Are The Different Methods To Transfer Files From My Old Computer To My New Dell Operating System?).
-
Page 29: Specifications
Specifications NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Start→ Help and Support and select the option to view information about your computer. Processor Processor type System Information Chipset RAID Support DMA channels Interrupt levels BIOS chip (NVRAM) Memory... - Page 30 Memory (continued) Memory capacities 667 MHz 800 MHz Minimum memory Maximum memory Video Type: Integrated Discrete Audio Type Expansion Bus Bus type Specifications 512 MB, 1 GB, 2 GB, 3 GB, 4 GB, 8 GB NOTE: 512 MB DIMMS are available for use only in the 667-MHz memory configurations.
- Page 31 Expansion Bus (continued) Bus speed Expansion card slots connectors connector size connector data width (maximum) PCI Express connector connector size connector data width (maximum) x1-slot bidirectional speed — 500 MB/s (PCI Express) x16-slot bidirectional speed — 16 GB (PCI Express) 1.5 Gbps and 3.0 Gbps (SATA) 480-Mbps high speed, 12-Mbps full speed, 1.2-Mbps low speed (USB)
- Page 32 Expansion Bus (continued) PCIE_WLS connector connector size Drives Hard Disk Drives Available device configurations Floppy drive Specifications one x1(available in all platforms) 36 pins for optional wireless and WLAN cards Mini Tower: two 3.5-inch hard disk drives (HDDs) or two 2.5-inch HDDs Desktop: two 3.5-inch HDDs or two 2.5-inch HDDs Small Form Factor: one 3.5-inch HDD or two 2.5-inch HDDs...
- Page 33 Connectors External connectors: Video Network adapter USB 2.0-compliant connectors Audio eSATA Serial PS/2 Parallel System board connectors: SATA Internal USB device Floppy drive Processor fan VGA and DisplayPort connectors RJ-45 connector Mini Tower: four front-panel, and six back-panel USB connectors Desktop: two front-panel, and six back-panel USB connectors Small Form Factor: two front-panel, and six...
- Page 34 Connectors (continued) Expansion slots PCI Express Front panel USB Processor Front panel control Front panel audio HDA header Memory Power 12 V Power LAN on motherboard (LOM) Controls and Lights Front of computer: Power button Power light Drive activity light Diagnostic light Specifications Mini Tower: four full-height slots...
- Page 35 Controls and Lights (continued) Network link light WiFi (optional) link light Rear of computer: Power supply light Link integrity light (on integrated network adapter) Network activity light (on integrated network adapter) Power AC - DC power supply Wattage Maximum heat dissipation (MHD) wattage blue blue...
- Page 36 Power Input voltage (see the safety information that shipped with your computer for important voltage setting information) Input frequency Input amperage Coin-cell battery Physical Mini Tower Height Width Depth Weight Desktop Height Width Depth Weight Small Form Factor Height Width Depth Weight Specifications...
- Page 37 Environmental Temperature: Operating Storage Relative humidity Maximum vibration: Operating Storage Maximum shock: Operating Storage Altitude: Operating Storage Airborne contaminant level 10° to 35°C (50° to 95°F) –40° to 65°C (–40° to 149°F) 20% to 80% (noncondensing) 5 to 350 Hz at 0.0002 G 5 to 500 Hz at 0.001 to 0.01 G 40 G +/- 5% with pulse duration of 2 msec +/- 10% (equivalent to 20 in/sec [51 cm/sec])
- Page 38 Specifications...
-
Page 39: Troubleshooting Tips
NOTE: For detailed troubleshooting information, including responding to system messages, see your Service Manual on support.dell.com. Using the Hardware Troubleshooter 1 Click the Windows Vista Start button 2 Type hardware troubleshooter in the search field and press <Enter>... - Page 40 • Unplug the computer. Allow one minute for the power to drain. Plug the computer into a working electrical outlet and press the power button. • If the problem persists, contact Dell (see "Contacting Dell" on page 66).
- Page 41 "Contacting Dell" on page 66). • Reinstall the CPU and restart the system. If the computer still fails to boot, inspect the CPU socket for damage. • If the problem persists, contact Dell (see "Contacting Dell" on page 66). Troubleshooting Tips...
- Page 42 • If available, install verified working memory of the same type into your computer. • If the problem persists, contact Dell (see "Contacting Dell" on page 66). • Replace the CPU with a known good CPU. If the computer still fails to boot, inspect the CPU socket for damage.
- Page 43 66). • Remove the coin cell battery for one minute, reinstall the battery, and restart. • If the problem persists, contact Dell (see "Contacting Dell" on page 66). • Ensure that the display is connected and powered on. • If the problem persists, contact Dell (see "Contacting Dell"...
- Page 44 Troubleshooting Tips Suggested Resolution • Reseat the processor (see Processor information for your computer). • If the problem persists, contact Dell (see "Contacting Dell" on page 66). • If two or more memory modules are installed, remove the modules (see...
- Page 45 • If available, install working memory of the same type into your computer (see your service manual). • If the problem persists, contact Dell (see "Contacting Dell" on page 66). • Ensure that no special requirements for memory module/connector placement exist.
- Page 46 (such as the floppy drive or optical drive), check system setup to ensure the boot sequence is correct for the devices installed on your computer. • If the problem persists, contact Dell (see "Contacting Dell" on page 66).
-
Page 47: Memory Problems
• Run the Dell Diagnostics (see "Dell Diagnostics" on page 49). F Y O U E X P E R I E N C E O T H E R M E M O R Y P R O B L E M S •... -
Page 48: Lockups And Software Problems
Lockups and Software Problems NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell computer to the Windows Classic view. The computer does not start up Ensure that the power cable is firmly connected to the computer and to the... -
Page 49: Dell Technical Update Service
If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from the Drivers and Utilities media. 4 Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive, and follow the instructions on the screen. - Page 50 Starting the Dell Diagnostics From the Dell Drivers and Utilities Media NOTE: The Dell Drivers and Utilities media is optional and may not ship with your computer. 1 Insert the Drivers and Utilities media. 2 Shut down and restart the computer.
-
Page 51: Reinstalling Software
Utilities" on page 51). Reinstalling Drivers and Utilities NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities media provide approved drivers for your computer. If you install drivers obtained from other sources, your computer might not work correctly. - Page 52 Returning to a Previous Device Driver Version 1 Click the Windows Vista Start button 2 Click Properties→ Device Manager. NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to enter the Device Manager.
-
Page 53: Restoring Your Operating System
5 At the Welcome Dell System Owner screen, click Next. The drivers that are used by your computer are automatically displayed in the My Drivers—The ResourceCD has identified these components in your system window. 6 Click the driver that you want to reinstall and follow the instructions on the screen. -
Page 54: Using Microsoft ® Windows ® System Restore
• Dell Factory Image Restore returns your hard drive to the same operating state as when you purchased the computer. The program deletes all data on the hard drive and removes any programs installed after you received the computer. •... -
Page 55: Using The Operating System Media
Dell Factory Image Restore may not be available in certain countries or on certain computers. 1 Turn on the computer. 2 When the Dell logo appears, press <F8> several times to access the Vista Advanced Boot Options window. 3 Select Repair Your Computer. - Page 56 NOTE: Depending on the region from which you ordered your computer, or whether you requested the media, the Dell Drivers and Utilities media and Dell Operating System media may not ship with your computer. Reinstalling Windows NOTE: The reinstallation process can take 1 to 2 hours to complete.
-
Page 57: Finding Information
Code is located on your computer. • A diagnostic program for your computer • Drivers for your computer NOTE: Drivers and documentation updates can be found at support.dell.com. • Desktop System Software (DSS) • Readme files NOTE: Readme files may be included on... - Page 58 Service Manual The Service Manual for your computer can be found at support.dell.com. Dell Technology Guide The Dell Technology Guide is available at support.dell.com. ™ Dell Systems Management Administrator's Guide The Dell Systems Management Administrator's Guide is available at support.dell.com.
-
Page 59: Getting Help
1 See "Tips" on page 39 for information and procedures that pertain to the problem your computer is experiencing. 2 See "Dell Diagnostics" on page 49 for procedures on how to run Dell Diagnostics. 3 Fill out the "Diagnostics Checklist" on page 65. -
Page 60: Fast Call For Help
NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability. Fast Call for Help If your system administrator has configured your system with Intel Management Technology (iAMT), help can be obtained by using Fast Call for Help. -
Page 61: Technical Support And Customer Service
Dell's support service is available to answer your questions about Dell hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers. To contact Dell's support service, see "Before You Call" on page 64, and then see the contact information for your region or go to support.dell.com. ™... -
Page 62: Autotech Service
"Contacting Dell" on page 66. Automated Order-Status Service To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. -
Page 63: Product Information
If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call for your region or to speak to a sales specialist, see "Contacting Dell"... -
Page 64: Before You Call
Service Tag (located on the back or bottom of your computer). Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 65). If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer. You may be... - Page 65 Address: Phone number: Service Tag (bar code on the back or bottom of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you connected to a network? Yes No...
-
Page 66: Contacting Dell
To contact Dell for sales, technical support, or customer service issues: 1 Visit support.dell.com, and verify your country or region in the Choose A Country/Region drop-down menu at the bottom of the page. 2 Click Contact Us on the left side of the page, and select the appropriate service or support link based on your need. -
Page 67: Index
Access, 60 connecting Internet, 24 modem, 19 monitor, 18 network, 21 network cable, 19 power cables, 20 contacting Dell, 59, 66 Dell contacting, 59, 66 software updates, 49 Support Utility, 49 technical support and customer service, 61 Technical Update Service, 49... - Page 68 Drivers and Utilities, 57 operating system, 57 memory troubleshooting, 47 Index networks, 21 connecting, 21 operating system Dell Factory Image Restore, 54 media, 55 reinstalling, 57 System Restore, 53 Operating System media, 57 operating system product key, 58 phone numbers, 66 power...
- Page 69 30 memory, 29 physical, 36 power, 35 processor, 29 system information, 29 video, 30 support, 59 contacting Dell, 66 DellConnect, 61 support (continued) online services, 61 regional, 61 technical support and customer service, 61 support information, 58 System Restore, 53-54...
- Page 70 8, 14 back panel connectors, 7-9 front, 7 warranty information, 58 Windows License label, 58 Windows Vista Dell Factory Image Restore, 54 Device Driver Rollback, 52 Program Compatibility wizard, 48 reinstalling, 57 returning to a previous device driver version, 52...