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Dell Dimension K0004 Owner's Manual

Dell desktop computer owner's manual
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Dell™ Dimension™ 8250 Series
USB 2.0
connectors (2)
headphone connector
service tag
power connector
voltage selection switch
serial connector
keyboard connector
USB 2.0 connectors (6)
microphone
connector
line-out
connector
line-in
connector
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m
CD or DVD volume
control dial
CD or DVD
activity light
CD or DVD drive
eject button
floppy drive
eject button*
floppy drive light*
hard drive light
power button
*On computers
with an optional
floppy drive.
parallel connector
mouse connector
network adapter
video connector

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Summary of Contents for Dell Dimension K0004

  • Page 1 Dell™ Dimension™ 8250 Series USB 2.0 connectors (2) headphone connector service tag power connector voltage selection switch serial connector keyboard connector USB 2.0 connectors (6) microphone connector line-out connector line-in connector w w w . d e l l . c o m | s u p p o r t . d e l l . c o m...

  • Page 2: Abbreviations And Acronyms

    Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, Dimension, Inspiron, Latitude, OptiPlex, Dell Precision, and DellNet are trademarks of Dell Computer Corporation; Intel, Celeron, and Pentium are registered trademarks of Intel Corporation;...

  • Page 3: Table Of Contents

    Contents CAUTION: Safety Instructions General ......When Using Your Computer When Working Inside Your Computer Protecting Against Electrostatic Discharge Ergonomic Computing Habits Battery Disposal...
  • Page 4 Copying CDs ......Using Easy CD Creator Basic Using Blank CD-R Discs or Blank CD-RW Discs Helpful Tips .
  • Page 5 Dell Diagnostics ......When to Use the Dell Diagnostics Starting the Dell Diagnostics Drivers .
  • Page 6 Resolving Software and Hardware Incompatibilities Reinstalling Microsoft Before You Reinstall Reinstalling Windows XP Reinstalling Drivers and Software 4 Adding Parts Front and Back View of the Computer Front View ......Back View .
  • Page 7 Replacing the Battery ..... . Dell Technical Support Policy (U.S. Only) Definition of "Dell-Installed" Software and Peripherals Definition of "Third-Party" Software and Peripherals Contacting Dell .
  • Page 8 One-Year End-User Manufacturer Guarantee (Latin America and the Caribbean Only) ® Intel Warranty Statement for Pentium ® Celeron Processors Only (U.S. and Canada Only) Index ........Contents .

  • Page 9: Caution: Safety Instructions

    CAUTION: Safety Instructions Use the following safety guidelines to help ensure your own personal safety and to help protect your computer and working environment from potential damage. General • Do not attempt to service the computer yourself unless you are a trained service technician.
  • Page 10 CAUTION: Safety Instructions • To avoid shorting out your computer when disconnecting a network cable, first unplug the cable from the network adapter on the back of your computer, and then from the network jack. When reconnecting a network cable to your computer, first plug the cable into the network jack, and then into the network adapter.

  • Page 11: When Using Your Computer

    When Using Your Computer As you use your computer, observe the following safe-handling guidelines. CAUTION: Do not operate your computer with any cover(s) (including computer covers, bezels, filler brackets, front-panel inserts, and so on) removed. • Your computer is equipped with one of the following: –...

  • Page 12: When Working Inside Your Computer

    Before you open the computer cover, perform the following steps in the sequence indicated. CAUTION: Do not attempt to service the computer yourself, except as explained in your online Dell™ documentation or in instructions otherwise provided to you by Dell. Always follow installation and service instructions closely.

  • Page 13: Protecting Against Electrostatic Discharge

    When Using Your Computer • Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by its edges or by its metal mounting bracket. Hold a component such as a microprocessor chip by its edges, not by its pins. CAUTION: There is a danger of a new battery exploding if it is incorrectly installed.

  • Page 14: Battery Disposal

    (continued) When Using Your Computer Battery Disposal Your computer uses a lithium coin-cell battery. The lithium coin-cell battery is a long-life battery, and it is very possible that you will never need to replace it. However, should you need to replace it, see page 117. Do not dispose of the battery along with household waste.

  • Page 15: Finding Information For Your Computer

    • My computer documentation • My device documentation • How to set up a printer • How to troubleshoot and solve problems • How to add parts • How to contact Dell • Express Service Code and Service Tag Number ® ®...
  • Page 16 The Dell Support website provides several online tools, including: • Knowledge Base — hints, tips, and online courses • Customer Forum — online discussion with other Dell customers • Upgrades — upgrade information for components, such as memory, the hard drive, and the operating system •...
  • Page 17 What Are You Looking For? • How to set up my computer • Tips on using Windows • How to clean my computer • How to use my mouse and keyboard • How to use Windows XP • Documentation for my computer and devices Find it Here S e t u p d i a g r a m...
  • Page 18 F i n d i n g I n f o r ma t i o n f o r Yo u r C o m p u te r...

  • Page 19: Setting Up And Using Your Computer

    S E C T I O N 1 S e t t i n g U p a n d U s i n g Yo u r C o m p u t e r Setting Up a Printer Connecting Two Monitors Transferring Information to a New Computer Setting Up a Home and Office Network...

  • Page 20: Setting Up A Printer

    Setting Up a Printer See the documentation that came with the printer for setup information, including how to: • • • • Printer Cable Your printer connects to your computer with either a USB cable or a parallel cable. Your printer may not come with a printer cable, so if you purchase a cable separately, ensure that it is compatible with your printer.

  • Page 21: Connecting A Usb Printer

    screws (2) parallel printer cable Turn on the printer and then turn on the computer. If the Add New Hardware Wizard window appears, click Cancel. Install the printer driver if necessary. See the documentation that came with your printer. Connecting a USB Printer Complete the operating system setup if you have not already done so.

  • Page 22: Connecting Two Monitors

    Connecting Two Monitors If you purchased a video card that supports dual monitors, follow the instructions in this section to connect and enable your monitors. Connecting the Monitors to Your Computer HINT: If both monitors have VGA connectors, you must have the optional VGA adapter.
  • Page 23 optional VGA adapter If one monitor has a VGA connector and the other one has a DVI connector: Connect the VGA connector on the monitor to the VGA (blue) connector on the computer. Connect the DVI connector on the other monitor to the DVI (white) connector on the computer.

  • Page 24: Enabling Clone Mode

    Enabling Clone Mode In clone mode, both monitors display the same image. Setting Up and Using Yo ur Computer Restart the computer. ® ® The Microsoft Windows desktop displays on the primary monitor. Use the instructions in the following sections to enable clone mode or extended desktop mode in the display settings.

  • Page 25: Enabling Extended Desktop Mode

    Click OK to continue. The screen temporarily blacks out, and then the same image displays on both monitors. Click Yes to accept the changes. Enabling Extended Desktop Mode In extended desktop mode, you can drag objects from one screen to the other, effectively doubling the amount of viewable work space.
  • Page 26 To copy data from the old computer: To transfer data to the new computer: Setting Up and Using Yo ur Computer On the Which computer is this? screen, click New Computer, and then click Next. On the Do you have a Windows XP CD? screen, click I will use the wizard from the Windows XP CD, and then click Next.

  • Page 27: Setting Up A Home And Office Network

    Setting Up a Home and Office Network Connecting to a Network Adapter Before you connect your computer to a network, the computer must have a network adapter installed and a network cable connected to it. To connect a network cable: Connect the network cable to the network adapter connector on the back of your computer.

  • Page 28: Connecting To The Internet

    HINT: Selecting the connection method This computer connects directly to the Internet enables the integrated firewall provided with Connecting to the Internet ® ® Microsoft Windows operating system. To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP), such as AOL or MSN.
  • Page 29 If you do not have an MSN Explorer or AOL icon on your desktop or if you want to set up an Internet connection with a different ISP: Save and close any open files, and exit any open programs. Click the Start button and click Internet Explorer. The New Connection Wizard appears.

  • Page 30: Copying Cds

    Copying CDs This section applies only to computers that have a CD- or DVD-recording HINT: Ensure that you follow all copyright laws device. when you create CDs. The information in this section is based on the Roxio Easy CD Creator Basic documentation that came with your computer.

  • Page 31: Using Easy Cd Creator Basic

    XP Help and Support Center (see "Finding Information for Your Computer" on page 15). The documentation is also provided on the Dell Dimension ResourceCD, which is included with your computer. Each Easy CD Creator Basic project program also has thorough online help files.

  • Page 32: How To Copy A Cd

    Roxio documentation for recording problems, first instructions on how to copy CDs from a CD drive to a CD-RW drive. check for available software patches at the Dell Support website at support.dell.com and if necessary, the Roxio support website at support.roxio.com.

  • Page 33: Hyper-Threading

    You can enable or disable Hyper-Threading through the system setup program. For information on accessing the system setup program, see page 114. For more information on Hyper-Threading, search the Knowledge Base on the Dell Support website at support.dell.com. ® ®...

  • Page 34: Turning Off The Computer

    Turning Off the Computer HINT: If you are having difficulty turning off your computer, see "General Problems" on page 44. Setting Up and Using Yo ur Computer NOTICE: To avoid losing data, turn off your computer by performing a ® ®...

  • Page 35: Solving Problems

    S E C T I O N 2 S o l v i n g P r o b l e m s Finding Solutions Finding Help Information Battery Problems Drive Problems E-Mail, Modem, and Internet Problems Error Messages General Problems IEEE 1394 Device Problems Keyboard Problems Mouse Problems...

  • Page 36: Finding Solutions

    So l vi n g Pro b l em s See page 51. Press a key or move the Tell Me How mouse. See the help file for information on standby mode. Get technical assistance from Dell. See page 120. See page 43.
  • Page 37 See page 56. See page 55. See page 53. See page 41. See page 49. See page 48. See page 39. See page 50. See page 54. See page 43. See page 44. See page 41. See page 41. See page 44. So l vi n g Pro b l em s...

  • Page 38: Finding Help Information

    (see page 117). If the battery still does not work properly, contact Dell (see page 120). So l vi n g Pro b l em s...

  • Page 39: Drive Problems

    Drive Problems Floppy drive problems ® N S U R E T H A T I N D O W S R E C O G N I Z E S T H E D R I V E button and click My Computer. If the floppy drive is not listed, perform a full scan with your antivirus software to check for and remove viruses.

  • Page 40: Cd Drive Problems

    CD drive problems HINT: High-speed CD drive vibration is normal and may cause noise. This the lower-right corner of your screen. does not indicate a defect in the drive or the CD. the possibility that the original CD is defective. Problems"...

  • Page 41: Dvd Drive Problems

    DVD drive problems E S T T H E D R I V E W I T H A N O T H E R eliminate the possibility that the original DVD is defective. N S U R E T H A T I N D O W S R E C O G N I Z E S T H E D R I V E button and click My Computer.
  • Page 42 If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and use the telephone to connect the modem directly to the telephone wall jack. (10 ft) or more in length, try a shorter one. to All Programs, and then click Modem Helper.

  • Page 43: Error Messages

    N S U R E T H A T Y O U A R E C O N N E C T E D T O T H E Outlook Express e-mail program open, click File. If Work Offline has a checkmark next to it, click the checkmark to remove it and connect to the Internet.

  • Page 44: General Problems

    Click Applications. Click the program that is no longer responding. Click End Task. L O S E S O M E P R O G R A M S A N D — Contact Dell (see page 120). — The floppy...

  • Page 45: A Program Crashes Repeatedly

    A program crashes repeatedly H E C K T H E S O F T W A R E D O C U M E N T A T I O N manufacturers maintain websites with information that may help you solve the problem.

  • Page 46: Other Technical Problems

    Dell. website or e-mail service, call Dell for technical assistance (see page 120). See "Dell Technical Support Policy (U.S. Only)" on page 119 for a description of the hardware and software support provided by Dell.

  • Page 47: General Hardware Problems

    General hardware problems If your computer exhibits one or more of the following symptoms, a device conflict may exist: • Your computer locks up, particularly while using a specific device. • A recently added device does not work. • A sound card emits noise or demonstrates other problems. •...

  • Page 48: Keyboard Problems

    F Y O U H A V E P R O B L E M S W I T H A — Contact Dell (see page 120). F Y O U H A V E P R O B L E M S W I T H A —...

  • Page 49: Mouse Problems

    — Connect a properly working keyboard to the E S T T H E K E Y B O A R D computer, and try using the keyboard. If the new keyboard works, the original keyboard is faulty. H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S Mouse Problems —...

  • Page 50: Network Problems

    try using the mouse. If the new mouse works, the original mouse was faulty. Network Problems cable is connected as shown on page 27. No light indicates that no network communication exists. Replace the network cable. So l vi n g Pro b l em s —...

  • Page 51: Power Problems

    E S T A R T T H E C O M P U T E R A N D T R Y T O L O G O N T O T H E N E T W O R K A G A I N H E C K Y O U R N E T W O R K S E T T I N G S or the person who set up your network to verify that your network settings are...
  • Page 52 (see page 87). • If the problem persists, contact Dell (see page 120). F T H E P O W E R L I G H T I S A M B E R A N D G R E E N •...

  • Page 53: Printer Problems

    — See the printer — — Ensure that the electrical outlet is ® — I N D O W S HINT: Dell does not cover the printer’s warranty. If you need technical assistance for your printer, call the printer’s manufacturer.

  • Page 54: Scanner Problems

    Scanner Problems HINT: Dell does not cover the scanner’s warranty. If you need documentation for setup and troubleshooting information. technical assistance for your scanner, call the scanner’s manufacturer. See the scanner locking tab or button. documentation for the correct phone number.

  • Page 55: Sound And Speaker Problems

    Sound and Speaker Problems No sound from speakers H E C K T H E S P E A K E R C A B L E C O N N E C T I O N S are connected as shown on the setup diagram supplied with the speakers. N S U R E T H A T T H E S U B W O O F E R A N D T H E S P E A K E R S A R E T U R N E D —...

  • Page 56: No Sound From Headphones

    diagnostics. See the speaker documentation for diagnostics instructions. No sound from headphones headphone cable is securely inserted into the headphone connector (see page 76). speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted. operating in digital mode.

  • Page 57: If The Screen Is Difficult To Read

    H E C K T H E M O N I T O R C A B L E C O N N E C T I O N bent or broken pins. (It is normal for monitor cable connectors to have missing pins.)Ensure that the video cable is connected as shown on the setup diagram for your computer.
  • Page 58 resolution and refresh rate settings. See the Tell Me How help file for instructions. To access help files, see page 38. So l vi n g Pro b l em s ® D J U S T T H E I N D O W S D I S P L A Y S E T T I N G S Click the Start button, and then click Control Panel.

  • Page 59: Advanced Troubleshooting

    S E C T I O N 3 A d v a n c e d Tr o u b l e s h o o t i n g Diagnostic Lights Dell Diagnostics Drivers Using System Restore Resolving Software and Hardware Incompatibilities Reinstalling Microsoft ®...

  • Page 60: Diagnostic Lights

    Dell, remove the modules and replace them with the CRIMMs that were originally installed in your computer. • If available, install Dell memory of the same type into your computer (see page 93). • If the problem persists, contact...
  • Page 61 (see page 110). • If the problem persists, contact Dell (see page 120). • Ensure that the cables are properly connected from the hard drive, CD drive, and DVD drive to the system board (see page 87.

  • Page 62: Dell Diagnostics

    When to Use the Dell Diagnostics If you experience a problem with your computer, perform the checks in "Solving Problems" (see page 35) and run the Dell Diagnostics before you contact Dell for technical assistance. Running the Dell Diagnostics may help you resolve the problem without contacting Dell.

  • Page 63: Starting The Dell Diagnostics

    NOTICE: Only use the Dell Diagnostics to test your Dell™ computer. Using this program with other computers can result in error messages. Start the Dell Diagnostics from either your hard drive (see page 63) or from the Dell Dimension ResourceCD (see page 63).
  • Page 64 Advanced Troubleshooting Type to start the Dell Diagnostics. Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version appropriate for your platform. When the Dell Diagnostics Main Menu appears, select the test you want to run (see page 64).

  • Page 65: Drivers

    Allows you to customize the test by changing the test settings. When the tests are completed, if you are running the Dell Diagnostics from the ResourceCD, remove the CD. Close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and restart the computer, close the Main Menu screen.

  • Page 66: Identifying Drivers

    NOTICE: The Dell Support website and your provide approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly. Click the Start button and click Control Panel.
  • Page 67 Using the Dell Dimension ResourceCD If using Device Driver Rollback or System Restore (see page 68) does not resolve the problem, then reinstall the driver from the Dell Dimension ResourceCD: With the Windows desktop displayed, insert the ResourceCD into the CD or DVD drive.

  • Page 68: Using System Restore

    (see page 66) to resolve the problem. If that is unsuccessful, then use System Restore. Advanced Troubleshooting At the Welcome Dell System Owner screen, click Next. A message stating that the ResourceCD is detecting hardware in your computer appears. The drivers that are used by your computer are automatically displayed in the My Drivers—The ResourceCD has identified these...

  • Page 69: Undoing The Last System Restore

    NOTICE: Before you restore the computer to an earlier operating state, save and close all open files and close all open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. Click the Start button, point to All Programs→ Accessories→ System Tools, and then click System Restore.

  • Page 70: Resolving Software And Hardware Incompatibilities

    Enabling System Restore If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is automatically disabled. To see if System Restore is enabled: Resolving Software and Hardware Incompatibilities Windows XP IRQ conflicts occur if a device either is not detected during the operating system setup or is detected but incorrectly configured.

  • Page 71: Reinstalling Microsoft ® Windows ® Xp

    Windows XP . The options can overwrite files and possibly affect programs installed on your hard drive. Therefore, do not reinstall Windows XP unless instructed to do so by a Dell technical support representative. NOTICE: To prevent conflicts with Windows XP , disable any virus protection software installed on your computer before you reinstall Windows XP .
  • Page 72 Completing the GUI Setup Advanced Troubleshooting Press <F12> immediately after the DELL™ logo appears. If the operating system logo appears, wait until you see the Windows desktop, and then shut down the computer and try again. Use the arrow keys to select CD-ROM, and then press <Enter>.
  • Page 73 If you are reinstalling Windows XP Home Edition, at the What's your computer's name window, enter a name for your computer (or accept the name provided) and click Next. If you are reinstalling Windows XP Professional, at the Computer Name and Administrator Password window, enter a name for your computer (or accept the one provided) and a password, and then click Next.

  • Page 74: Reinstalling Drivers And Software

    Reinstalling Drivers and Software Advanced Troubleshooting Reinstall the appropriate drivers (see page 66). Reinstall your virus protection software. See the documentation that came with the software for instructions. Reinstall your other software programs. See the documentation that came with the software for instructions.

  • Page 75: Adding Parts

    S E C T I O N 4 A d d i n g Pa r t s Front and Back View of the Computer Reattaching the Front Door and Hinge Arms Opening the Computer Cover Looking Inside Your Computer Installing and Removing Cards Adding Memory Adding or Replacing the AGP Card...

  • Page 76: Front And Back View Of The Computer

    Front and Back View of the Computer Front View A d d i n g Par ts *On computers with an optional floppy drive.
  • Page 77 Press this button to turn on the computer. service tag The tag is used to identify your computer when you access the Dell Support website or call technical support. headphone connector Attach headphones.Use the headphone connector to attach headphones and most kinds of speakers.

  • Page 78: Back View

    Back View A d d i n g Par ts...
  • Page 79 UTP cable into the network adapter connector until the cable snaps securely into place. Dell recommends the use of Category 5 wiring and connectors for our customers’ networks. line-in connector Use the blue line-in connector (available on computers with integrated sound) to attach a record/playback device such as a cassette player, CD player, or VCR.

  • Page 80: Reattaching The Front Door And Hinge Arms

    Reattaching the Front Door and Hinge Arms To prevent damage to your computer, the front-panel door is designed to "break away" if it is lifted up too far. If the front-panel door is open and it is pushed inward too hard, the hinge arms may also break away (the hinge arms are loose when they are detached).
  • Page 81 front-panel insert use fingers to pull here Lift both hinge arms to the horizontal position. Use the two view slots to align the pivot bar with the two pivot-bar slots. Adding Pa rts...
  • Page 82 A d d i n g Par ts view slots (2) hinge arms in horizontal position NOTICE: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface, such as the metal at the back of the computer.

  • Page 83: Reattaching The Front Door

    Reattaching the Front Door CAUTION: Before you begin any of the procedures in this section, follow the safety instructions listed in "When Working Inside Your Computer" on page 12. Shut down the computer through the Start menu (see page 33). Disconnect the computer power cable from the electrical outlet.

  • Page 84: Opening The Computer Cover

    Opening the Computer Cover A d d i n g Par ts CAUTION: Before you begin any of the procedures in this section, follow the steps listed in the safety instructions on page 12 CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.

  • Page 85: Looking Inside Your Computer

    release button back of computer Looking Inside Your Computer CAUTION: Before you begin any of the procedures in this section, follow the safety instructions listed in "When Working Inside Your Computer" on page 12. NOTICE: Be careful when opening the computer cover to ensure that you do not inadvertently disconnect cables from the system board.
  • Page 86 drive cables power cables power supply filler brackets for empty card slots (4) (page 88) *Depending on the types of drives installed in your computer, the cover may not open as widely as shown in the figure. A d d i n g Par ts computer cover* (page 84 and page 107)

  • Page 87: System Board

    System Board floppy drive connector (FLOPPY) battery socket (BATTERY) page 117 main power connector (MAIN POWER) memory module connectors (RIMM3, RIMM4) page 94 microprocessor fan connector (FAN2) memory module connectors (RIMM1, RIMM2) page 94 microprocessor connector (J2E1) system board power light (PWR LED) CD audio connector (CD)* telephony voice modem connector (TELE)*...

  • Page 88: Installing And Removing Cards

    Installing and Removing Cards Your Dell™ computer provides slots for up to four 32-bit, 33-MHz cards. Cards If you are installing or replacing a card, follow the procedures in the next section. If you are removing but not replacing a card, see "Removing a Card"...
  • Page 89 filler bracket retention arm lever If you are installing a new card, remove the filler bracket to create a card-slot opening. Then continue with step 9. If you are replacing a card that is already installed in the computer, remove the card. If necessary, disconnect any cables connected to the card.
  • Page 90 bracket caught outside of slot bracket within slot A d d i n g Par ts Place the card in the connector and press down firmly. Ensure that the card is fully seated in the slot. If the card is full-length, insert the end of the card into the card guide bracket as you lower the card toward its connector on the system board.
  • Page 91 retention arm alignment guide alignment bar filler bracket NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment. Connect any cables that should be attached to the card. See the documentation for the card for information about the card’s cable connections.

  • Page 92: Removing A Card

    If you are removing the card permanently, install a filler bracket in the empty card-slot opening. If you need a filler bracket, contact Dell (see page 120). Lower the retention arm and press it into place, securing the card(s) in the computer.

  • Page 93: Adding Memory

    NOTICE: If you remove your original memory modules from the computer during a memory upgrade, keep them separate from any new modules that you may have, even if the new modules were purchased from Dell. Your original memory modules must be installed as a pair in either connectors RIMM1 and RIMM 2 or RIMM 3 and RIMM4.
  • Page 94 Memory modules are the actual components that provide memory for the microprocessor; continuity modules are used only to complete the memory circuit if memory modules are not installed in all of the memory connectors. Another RDRAM requirement is that memory modules must be installed in pairs of matched memory size.

  • Page 95: Removing A Memory Module

    Disconnect the computer power cable from the wall outlet, and then press the power button to ground the system board. back of computer back of computer HINT: Memory purchased from Dell is covered under your computer warranty. Adding Pa rts...

  • Page 96: Adding A Memory Module

    Adding a Memory Module A d d i n g Par ts Open the computer cover (see page 84). Press out the securing clip at each end of the memory module connector. Grasp the module and pull up. If the module is difficult to remove, gently ease the module back and forth to remove it from the connector.
  • Page 97 securing clips (2) notches (2) memory module connector cutouts (2) step 5 step 6 Align the notches on the bottom of the module with the crossbar in the connector. NOTICE: To avoid damage to the memory module, press the module straight down into the socket with equal force applied at each end of the module.

  • Page 98: Adding Or Replacing The Agp Card

    Adding or Replacing the AGP Card Your Dell™ computer provides a connector for an AGP card. Removing an AGP Card A d d i n g Par ts To verify that the memory is installed correctly, check the amount of memory (RAM) listed.

  • Page 99: Installing An Agp Card

    Pull the card up and out of the card clip. notch lever card clip AGP connector PCI connector Installing an AGP Card To add or replace the card, press the card lever toward the PCI connector and gently press the card into the AGP connector until it clicks into place.

  • Page 100: Adding A Second Hard Drive

    Adding a Second Hard Drive A d d i n g Par ts Close the computer cover (see page 107). Connect the monitor cable to the card’s video connector. NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer.
  • Page 101 Remove the two green plastic rails from the inside of the hard-drive bay by gently pulling the rails up and out of the bay. Attach the rails to the hard drive using the two screws attached to the rails. Ensure that the rail tabs are positioned at the back of the hard drive. NOTICE: Do not install any drive into the lower hard-drive bay until you have removed the green drive rails from the inside of the hard-drive bay.
  • Page 102 A d d i n g Par ts Connect a power cable to the drive. NOTICE: Match the colored strip on the cable with pin 1 on the drive. Locate the extra connector on the drive cable that is attached to your first hard drive and attach the connector to the second hard drive.

  • Page 103: Adding A Floppy Drive

    See the documentation that came with the drive for instructions on installing any software required for drive operation. Adding a Floppy Drive CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
  • Page 104 insert release tab floppy-drive bay From outside the computer, pull the insert away from the computer’s front panel. A d d i n g Par ts...

  • Page 105: Installing A Floppy Drive

    Remove the insert from the insert frame by pressing on the four tabs. Reattach the empty insert frame over the front of the drive bay. The insert frame fits only one way. Installing a Floppy Drive Gently slide the drive into place until the tabs securely click into position.
  • Page 106 A d d i n g Par ts cable restraint system board floppy-drive connector Check all cable connections and fold cables out of the way to provide airflow for the fan and cooling vents. Close the computer cover (see page 107). NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer.

  • Page 107: Closing The Computer Cover

    Closing the Computer Cover Ensure that all cables are connected, and fold cables out of the way. Gently pull the power cables toward you so that they do not get caught underneath the drives. Ensure that no tools or extra parts are left inside the computer. Close the cover: Pivot the cover down.
  • Page 108 A d d i n g Par ts...

  • Page 109: Appendix

    S E C T I O N 5 A p p e n d i x Specifications Standard Settings Clearing Forgotten Passwords Replacing the Battery Dell Technical Support Policy (U.S. Only) Contacting Dell Regulatory Information Limited Warranties and Return Policy...

  • Page 110: Specifications

    Specifications Appendix Microprocessor Microprocessor type L1 cache L2 cache Memory Type Memory connectors Memory capacities Minimum memory Maximum memory Memory speed PC800 PC1066 BIOS address Computer Information System chip set DMA channels Interrupt levels BIOS chip System clock ® ® Intel Pentium 8 KB...
  • Page 111 Video Type Audio Type Expansion Bus Bus types Bus speed connector connector size connector data width (maximum) bus protocols connectors connector size connector data width (maximum) Drives Externally accessible Available devices Internally accessible Present only on computers with integrated audio capabilities. AGP 4X, PCI Analog Devices AD1981a AC97 Codec PCI and AGP...
  • Page 112 Appendix Connectors Externally accessible: Serial Parallel Video Network Adapter PS/2 (keyboard and mouse) Audio System board connectors: Primary IDE channel Secondary IDE channel Floppy drive Telephony (TAPI) Controls and Lights Power control Power light Hard-drive access light Link integrity light (on integrated network adapter) Diagnostic code lights Present only on computers with integrated audio capabilities.
  • Page 113 Power DC power supply: Wattage Heat dissipation Voltage (see page 11 for important voltage setting information) Backup battery Physical Height Width Depth Weight Environmental Temperature: Operating Storage Relative humidity Maximum vibration: Operating Storage Maximum shock: Operating Storage At 35°C (95°F), the maximum operating altitude is 914 m (3000 ft). 250 W 853 BTU (fully-loaded computer without monitor)

  • Page 114: Standard Settings

    Standard Settings The system setup program contains the standard settings for your computer. See the following figure for an example of the main program screen. Appendix (continued) Environmental Altitude: Operating Storage At 35°C (95°F), the maximum operating altitude is 914 m (3000 ft). NOTICE: Unless you are an expert computer user, do not change the settings for this program.

  • Page 115: Viewing Settings

    Viewing Settings Turn on (or restart) your computer. When the blue DELL™ logo appears, press <F2> immediately. If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft down your computer and try again.

  • Page 116: System Setup Screens

    System Setup Screens The system setup program screens display the current configuration information for your computer. Information on the screen is divided into five areas: Clearing Forgotten Passwords If you forget your user or setup password, you cannot operate your computer or change settings in the system setup program until you clear the forgotten password(s).

  • Page 117: Replacing The Battery

    Disconnect the computer power cable from the wall outlet, and then press the power button to ground the system board. Open the computer cover (see page 84). Locate jumper PSWD on the system board (see page 87) and remove the jumper plug. Close the computer cover (see page 107), plug your computer into an electrical outlet, and turn on the computer.
  • Page 118 Appendix CAUTION: A new battery can explode if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer’s instructions. Record all the screens in system setup (see page 116) so that you can restore the correct settings in step 7.

  • Page 119: Dell Technical Support Policy (U.s. Only)

    Dell, as well as the verification of appropriate functionality of the computer and all Dell- installed hardware.

  • Page 120: Definition Of "Third-Party" Software And Peripherals

    Definition of "Third-Party" Software and Peripherals Third-party software and peripherals include any peripheral, accessory, or application software sold by Dell not under the Dell brand (printers, scanners, cameras, games, and so on). Support for all third-party software and peripherals is provided by the original manufacturer of the product.
  • Page 121 Country Code City Code Aruba General Support Australia (Sydney) E-mail (Australia): au_tech_support@dell.com International Access Code: 0011 E-mail (New Zealand): nz_tech_support@dell.com Country Code: 61 Home and Small Business City Code: 2 Government and Business Preferred Accounts Division (PAD) Customer Care Corporate Sales...
  • Page 122 Country (City) International Access Code Country Code City Code Belgium (Brussels) Website: support.euro.dell.com International Access Code: 00 E-mail: tech_be@dell.com Country Code: 32 E-mail for French Speaking Customers: support.euro.dell.com/be/fr/emaildell/ City Code: 2 Technical Support Customer Care Home/Small Business Sales Corporate Sales...
  • Page 123 Country (City) International Access Code Country Code City Code Canada (North York, Ontario) Automated Order-Status System International Access Code: 011 AutoTech (automated technical support) TechFax Customer Care (home/small business) Customer Care (med./large business, government) Technical Support (home/small business) Technical Support (med./large bus., government) Sales (direct sales—from outside Toronto) Sales (direct sales—from within Toronto) Sales (federal government, education, and medical)
  • Page 124 Country (City) International Access Code Country Code City Code China (Xiamen) Tech Support website: support.ap.dell.com/china Country Code: 86 Tech Support E-mail: cn_support@dell.com City Code: 592 Tech Support Fax Home and Small Business Technical Support Corporate Accounts Technical Support Customer Experience...
  • Page 125 Country (City) International Access Code Country Code City Code Denmark (Copenhagen) Website: support.euro.dell.com International Access Code: 00 E-mail Support (portable computers): den_nbk_support@dell.com Country Code: 45 E-mail Support (desktop computers): den_support@dell.com E-mail Support (servers): Nordic_server_support@dell.com Technical Support Customer Care (Relational) Home/Small Business Customer Care...
  • Page 126 Country (City) International Access Code Country Code City Code France (Paris) (Montpellier) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/fr/fr/emaildell/ Country Code: 33 Home and Small Business City Codes: (1) (4) Technical Support Customer Care Switchboard Switchboard (calls from outside of France)
  • Page 127 Country Code City Code Hong Kong Technical Support (Dimension™ and Inspiron™) International Access Code: 001 Technical Support (OptiPlex™, Latitude™, and Dell Precision™) Country Code: 852 Customer Service (non-technical, post-sales issues) Transaction Sales Large Corporate Accounts HK Large Corporate Accounts GCP HK...
  • Page 128 Country (City) International Access Code Country Code City Code Italy (Milan) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/it/it/emaildell/ Country Code: 39 Home and Small Business City Code: 02 Technical Support Customer Care Switchboard Corporate Technical Support Customer Care Switchboard...
  • Page 129 Technical Support (Dimension™ and Inspiron™) Technical Support outside of Japan (Dimension and Inspiron) Technical Support (Dell Precision™, OptiPlex™, and Latitude™) Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude) 24-Hour Automated Order Service Customer Care Business Sales Division (up to 400 employees)
  • Page 130 Customer Service (Austin, Texas, U.S.A.) Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.) Sales (Austin, Texas, U.S.A.) SalesFax (Austin, Texas, U.S.A.) Luxembourg Website: support.euro.dell.com International Access Code: 00 E-mail: tech_be@dell.com Country Code: 352 Technical Support (Brussels, Belgium) Home/Small Business Sales (Brussels, Belgium)
  • Page 131 Country Code: 31 (Enterprise): nl_server_support@dell.com City Code: 20 (Latitude): nl_latitude_support@dell.com (Inspiron): nl_inspiron_support@dell.com (Dimension): nl_dimension_support@dell.com (OptiPlex): nl_optiplex_support@dell.com (Dell Precision): nl_workstation_support@dell.com Technical Support Technical Support Fax Home/Small Business Customer Care Relational Customer Care Home/Small Business Sales Relational Sales Home/Small Business Sales Fax...
  • Page 132 Country (City) International Access Code Country Code City Code New Zealand E-mail (New Zealand): nz_tech_support@dell.com International Access Code: 00 E-mail (Australia): au_tech_support@dell.com Country Code: 64 Home and Small Business Government and Business Sales Nicaragua General Support Norway (Lysaker) Website: support.euro.dell.com...
  • Page 133 Country (City) International Access Code Country Code City Code Portugal E-mail: support.euro.dell.com/es/es/emaildell/ International Access Code: 00 Technical Support Country Code: 35 Customer Care Sales Puerto Rico General Support St. Kitts and Nevis General Support St. Lucia General Support St. Vincent and the Grenadines General Support...
  • Page 134 International Access Code: 00 E-mail: swe_support@dell.com Country Code: 46 E-mail Support for Latitude and Inspiron: Swe-nbk_kats@dell.com City Code: 8 E-mail Support for OptiPlex: Swe_kats@dell.com E-mail Support for Servers: Nordic_server_support@dell.com Technical Support Relational Customer Care Home/Small Business Customer Care Employee Purchase Program (EPP) Support...
  • Page 135 Country (City) International Access Code Country Code City Code Switzerland (Geneva) Website: support.euro.dell.com International Access Code: 00 E-mail: swisstech@dell.com Country Code: 41 E-mail for French-speaking HSB and Corporate Customers: support.euro.dell.com/ch/fr/emaildell/ City Code: 22 Technical Support (Home and Small Business) Technical Support (Corporate)
  • Page 136 Country (City) International Access Code Country Code City Code U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 Customer Care website: dell.co.uk/lca/customerservices Country Code: 44 E-mail: dell_direct_support@dell.com City Code: 1344 Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees]) Technical Support (direct/PAD and general)
  • Page 137 Employee Purchase Program (EPP) Customers Dell Sales Dell Outlet Store (Dell refurbished computers) Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired U.S. Virgin Islands General Support Venezuela General Support...

  • Page 138: Regulatory Information

    If necessary, consult a Dell Technical Support representative or an experienced radio/television technician for additional suggestions.

  • Page 139: Nom Information (Mexico Only)

    Mexican standards (NOM): Exporter: Dell One Dell Way Round Rock, TX 78682 Importer: Dell Computer de México, S.A. de C.V. Paseo de la Reforma 2620 - 11° Piso Col. Lomas Altas 11950 México, D.F. Ship to: Dell Computer de México, S.A.
  • Page 140 Appendix...

  • Page 141: Limited Warranties And Return Policy

    Limited Warranties and Return Policy Dell-branded hardware products purchased in the U.S. or Canada come with either a 90-day (U.S. only), one-year, two-year, three-year, or four-year limited warranty. To determine which warranty you purchased, see the invoice that accompanied your hardware product(s). The following sections describe the limited warranties and return policy for the U.S., the limited warranties and return policy for Canada, and the manufacturer guarantee for Latin...
  • Page 142 During the first 90 days of the 90-day limited warranty and the first year of all other limited warranties: For the first 90 days of the 90-day limited warranty and the first year of all other limited warranties, we will repair any Dell- branded hardware products returned to us that prove to be defective in materials or workmanship.
  • Page 143 We are not responsible for lost or corrupted data. What if I purchased a service contract? If your service contract is with Dell, service will be provided to you under the terms of the service agreement. Please refer to that contract for details on how to obtain service.

  • Page 144: Total Satisfaction" Return Policy (U.s. Only)

    "Total Satisfaction" return policy for most products that you—the end-user customer—purchase directly from Dell. Under this policy, you may return to Dell products that you purchased directly from Dell for a credit or a refund of the purchase price paid, less shipping and handling and applicable restocking fees as follows: •...

  • Page 145: Limited Warranty Terms For Canada

    Limited Warranty Terms for Canada What is covered by this limited warranty? This limited warranty covers defects in materials and workmanship in your—our end-user customer's—Dell- branded hardware products, including Dell-branded peripheral products, such as monitors, keyboards, pointing devices (mice), and wireless devices.
  • Page 146 How long does this limited warranty last? This limited warranty lasts for the time period indicated on your invoice, except that the limited warranty on Dell- branded batteries lasts only one year and the limited warranty on the lamps for Dell-branded projectors lasts only ninety days.
  • Page 147 What if I purchased an on-site service contract? If your service contract is with Dell, service will be provided to you under the terms of the service contract. Please refer to that contract for details on how to obtain service. Dell's service contracts can be found online at www.dell.ca or by calling Customer Care at 1-800-847-4096.

  • Page 148: Total Satisfaction" Return Policy (Canada Only)

    "Total Satisfaction" Return Policy (Canada Only) If you are an end-user customer who bought new products directly from Dell, you may return them to Dell up to 30 days after you receive them for a refund or credit of the product purchase price. If you are an end-user customer who bought reconditioned or refurbished products from Dell, you may return them to Dell within 14 days after the date of invoice for a refund or credit of the product purchase price.

  • Page 149: One-Year End-User Manufacturer Guarantee (Latin America And The Caribbean Only)

    While Dell offers a wide selection of software and peripheral products, we do not specifically test or guarantee that all of the products we offer work with any or all of the various models of Dell computers, nor do we test or guarantee all of the products we sell on the hundreds of different brands of computers available today.
  • Page 150 Guarantee will be the end user’s sole and exclusive remedy against Dell or any of its affiliates, and neither Dell nor any of its affiliates shall be liable for loss of profit or contracts, or any other indirect or consequential loss arising from negligence, breach of contract, or howsoever.

  • Page 151: Intel ® Warranty Statement For Pentium ® And Celeron ® Processors Only (U.s. And Canada Only)

    ® Intel Warranty Statement for Pentium (U.S. and Canada Only) Limited Warranty ® Intel warrants that its family of Pentium and Celeron conform to Intel’s publicly available specifications for a period of three (3) years after the date the Pentium or Celeron processor was purchased (whether purchased separately or as part of a computer system).
  • Page 152 ® ® Intel Pentium and Celeron Processors are backed by a three-year limited warranty. Please refer to the reverse side of this card for complete warranty details. Intel’s Commitment to Quality Intel is committed to producing the highest quality processors available. That’s why we have hundreds of people dedicated to continuously improve our design, manufacturing, and testing technology.

  • Page 153: Index

    CDs general information, 30 helpful tips, 31 how to copy CDs, 32 cover closing, 107 opening, 84 Dell Diagnostics, 15, 62 Dell Support website, 16 Dell Technical Support Policy, 119 diagnostics, 15, 62 display. See monitor documentation, 15 device, 15...
  • Page 154 I n d e x Files and Settings Transfer Wizard, 25 finding information, 15 finding solutions, 36 fixing problems battery, 38 Dell Diagnostics, 62 drive, 39 e-mail, 41 general, 44 hardware, 47 IEEE 1394, 47 Internet connection, 41 keyboard, 48...
  • Page 155 44 RAM. See memory, 93 regulatory information, 138 reinstalling drivers, 66 Windows XP , 71 ResourceCD, 66 Dell Diagnostics, 62 returning items, 141 safety instructions, 9 scanner fixing problems, 54 screen. See monitor service tag number, 15, 77...
  • Page 156 I n d e x Index...

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