Troubleshooting: Messages - Blackberry BOLD 9650 - V 6.0 User Manual

User Guide

Troubleshooting: Messages

I cannot send messages
Try the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• If the menu item for sending a message does not appear, verify that you have added an email address, a PIN, or a phone number for your
contact.
• If you created an email address or added an existing email address to your device using the email setup screen in the Setup application,
verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received an
activation message (the message might take a short period of time to arrive), in the Setup application, open the email setup screen to send
a service book to your device.
• If you have not received a registration message from the wireless network, register your device. On the Home screen or in a folder, click
the Options icon. Click Advanced Options > Host Routing Table. Press the
• Generate an encryption key.
• Verify that data service is turned on.
• Resend the message.
Related topics
Turn on or turn off a network connection, 213
Wireless coverage indicators, 212
Change or delete a contact, 167
Generate an encryption key, 250
Turn on or turn off data service or set roaming options, 213
Resend a message, 59
I am not receiving messages
Try the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive
messages when you return to a wireless coverage area.
• Reset your device. Connect to the network and try again.
• If you created an email address or added an existing email address to your device using the email setup screen in the Setup application,
verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received an
activation message (the message might take a short period of time to arrive), in the Setup application, open the email setup screen to send
a service book to your device.
• If you have not received a registration message from the wireless network, register your device.On the Home screen or in a folder, click
the Options icon. Click Advanced Options > Host Routing Table. Press the
• Verify that data service is turned on.
104
key > Register Now.
key > Register Now.
Messages