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User Guide
Rotate
Camera and video camera
Zoom in before you take a picture or record a video
Zoom out before you take a picture or record a video
Take a picture
Troubleshooting: Media
My device is not using the correct ring tone or wallpaper
If you are using a ring tone or wallpaper picture that you encrypted in the device memory or on the media card using your BlackBerry® device
password and you reset your device, unlock your device.
Related topics
Lock the keyboard, 245
Some pictures that I take are blurry
In low lighting conditions, the camera might compensate for the lack of exposure by using a slower shutter speed. If you move the camera
before the shutter clicks, the picture might be blurry. If the camera is using a slower shutter speed, an exclamation point indicator appears at
the bottom of the screen.
Depending on your BlackBerry® device model, you might be able to decrease the blurriness in pictures that is caused by slight movements of
the camera by turning on image stabilization in the camera options.
The flash dims or turns off
If the camera has a flash, and the battery power level drops below 20 percent, the flash dims to conserve battery power. In cold temperatures,
when the battery power level drops below 20 percent, the flash might turn off.
Some features are not available on my device
The availability of certain features on your BlackBerry® device might be affected by items such as your device model and wireless service plan.
Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences
screen.
If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from
using some features or options. If your administrator has set an option for you, a red lock indicator appears beside the option field.
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Press L
Press the Volume Up key.
Press the Volume Down key.
Press the Right Convenience key on the side of your device.
Media
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Troubleshooting
