Dell Inspiron PP10S Owner's Manual
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Dell Inspiron PP10S Owner's Manual

Dell laptop owner's manual
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Dell™ Inspiron™ 1200 and 2200
Owner's Manual
Model PP10S
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m

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Summary of Contents for Dell Inspiron PP10S

  • Page 1 Dell™ Inspiron™ 1200 and 2200 Owner’s Manual Model PP10S w w w . d e l l . c o m | s u p p o r t . d e l l . c o m...
  • Page 2 Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp, Axim, and DellNet are trademarks of Dell Inc.; Intel, Pentium, and Celeron are registered trademarks of Intel Corporation; Microsoft, MS-DOS, and Windows are registered trademarks of Microsoft Corporation.

  • Page 3: Table Of Contents

    Contents Finding Information About Your Computer Front View ........Left Side View .
  • Page 4 Using a Battery Battery Performance Checking the Battery Charge Dell QuickSet Battery Meter Low-Battery Warning Charging the Battery Removing a Battery Installing a Battery ....... . .
  • Page 5 ....... . . When to Use the Dell Diagnostics ....
  • Page 6 Drive Problems ........CD and DVD drive problems If there is no audio If you hear an unfamiliar scraping or grinding sound Hard drive problems...
  • Page 7 Resolving Software and Hardware Incompatibilities Restoring Your Operating System Using Microsoft Windows XP System Restore Using Dell PC Restore by Symantec 10 Adding and Replacing Parts Before You Begin ....... . .
  • Page 8 FCC Notices (U.S. Only) Contacting Dell ........

  • Page 9: Finding Information

    • Warranty information • Terms and Conditions (U.S. only) • Safety instructions • Regulatory information • Ergonomics information • End User License Agreement • How to set up my computer Find It Here Dell™ Product Information Guide Setup Diagram Finding Information...
  • Page 10 These labels are located on the bottom of your computer. • Use the Service Tag to identify your computer when you use support.dell.com or contact technical support. • Enter the Express Service Code to direct your call when contacting technical support.

  • Page 11: Finding Information

    Dell Support Website — support.dell.com NOTE: Select your region to view the appropriate support site. NOTE: Corporate, government, and education customers can also use the customized Dell Premier Support website at premier.support.dell.com. The website may not be available in all regions. ® ® Pentium...
  • Page 12 What Are You Looking For? • How to use Windows XP • Documentation for my computer • Documentation for devices (such as a modem) Finding Information Find It Here Windows Help and Support Center Click the Start button and click Help and Support. Type a word or phrase that describes your problem and click the arrow icon.

  • Page 13: About Your Computer

    About Your Computer Front View hard drive and keyboard status lights keyboard touch pad touch pad buttons device status lights D I S P L A Y L A T C H R E L E A S E — Press this button to release the display latch and open the display. D I S P L A Y —...
  • Page 14 D E V I C E S T A T U S L I G H T S Turns on when you turn on the computer or pulses when the computer is in a power management mode. Turns on steadily when the battery is being charged or flashes when the battery charge is low.
  • Page 15 H A R D D R I V E A N D K E Y B O A R D S T A T U S L I G H T S The green lights located above the keyboard indicate the following: Turns on when the computer reads or writes data.

  • Page 16: Left Side View

    Left Side View A U D I O C O N N E C T O R S P C C A R D S L O T — Supports one PC Card, such as a modem, wireless card, or network adapter. For more "Using PC Cards"...

  • Page 17: Right Side View

    Right Side View B A T T E R Y B A T T E R Y B A Y — When a battery is installed, you can use the computer without connecting the computer to an electrical outlet. See "Using a Battery" on page 27. D R I V E B A Y —...
  • Page 18 S E C U R I T Y C A B L E S L O T — Lets you attach a commercially available antitheft device to the computer. For more information, see the instructions included with the device. NOTICE: Before you buy an antitheft device, ensure that it will work with the security cable slot.
  • Page 19 M O D E M C O N N E C T O R ( R J - 1 1 ) V I D E O C O N N E C T O R A D A P T E R C O N N E C T O R —...

  • Page 20: Bottom View

    Bottom View memory module cover M E M O R Y M O D U L E C O V E R Stores software and data. H A R D D R I V E — B A T T E R Y B A T T E R Y B A Y computer to an electrical outlet.

  • Page 21: Setting Up Your Computer

    Setting Up Your Computer Connecting to the Internet NOTE: ISPs and ISP offerings vary by country. To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP). Your ISP will offer one or more of the following Internet connection options: •...
  • Page 22 • If you have already obtained setup information from your ISP but you did not receive a setup CD, click Set up my connection manually. • If you have a CD, click Use the CD I got from an ISP. 5 Click Next.

  • Page 23: Running The Files And Settings Transfer Wizard Without The Operating System Cd

    Running the Files and Settings Transfer Wizard Without the Operating System CD To run the Files and Settings Transfer Wizard without the Operating System CD, you must create a Wizard disk that will allow you to create a backup image file to removable media. To create a Wizard disk, use your new computer with Windows XP and perform the following steps: 1 Click the Start button.

  • Page 24: Transferring Information To A New Computer

    3 Click Finished and restart the new computer. NOTE: For more information about this procedure, search dell.support.com for document #PA1089586 (How Do I Transfer Files From My Old Computer to My New Dell Computer using the Microsoft ® Windows XP Operating System?).

  • Page 25: Setting Up A Printer

    Setting Up a Printer NOTICE: Complete the operating system setup before you connect a printer to the computer. See the documentation that came with the printer for setup information, including how to: • Obtain and install updated drivers. • Connect the printer to the computer. •...

  • Page 26: Power Protection Devices

    3 Turn on the printer and then turn on the computer. If the Add New Hardware Wizard window appears, click Cancel. 4 Install the printer driver if necessary. See the documentation that came with your printer. Power Protection Devices Several devices are available to protect against power fluctuations and failures: •...

  • Page 27: Using A Battery

    Using an incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell. The lithium-ion battery is designed to work with your Dell computer. Do not use a battery from other computers with your computer.

  • Page 28: Low-Battery Warning

    Handle damaged or leaking batteries with extreme care. Damaged batteries may leak and cause personal injury or equipment damage. Checking the Battery Charge The Dell QuickSet Battery Meter and the low-battery warning provide information on the battery charge. Dell QuickSet Battery Meter If Dell QuickSet is installed, press <Fn><F3>...
  • Page 29 2 Connect the computer to an electrical outlet and turn it back on. The battery recalibration message should appear on the screen immediately following the Dell logo. 3 To skip the battery recalibration process and continue the system boot, press <ESC>.

  • Page 30: Checking The Battery Charge

    Recalibrating a Battery Through the System Setup Utility 1 Connect the computer to an electrical outlet. 2 Turn on (or restart) the computer. 3 When the Dell Logo appears, press <F2> immediately. If you wait too long and the logo for ® the Microsoft Windows Windows desktop.

  • Page 31: Charging The Battery

    6 Disconnect the AC adapter. The battery discharges until the battery gauge states 0% charged. When the battery is completely discharged, the computer automatically turns off. 7 Connect the AC adapter to your computer. 8 Allow the AC adapter to charge the battery until the battery status light NOTE: You can operate your computer while the battery is charging.
  • Page 32 Using a Battery...

  • Page 33: Power Management

    Power Management Power Management Tips NOTE: See "Using a Battery" on page 27 for more information on conserving battery power. • Connect the computer to an electrical outlet when possible because battery life is largely determined by the number of times the battery is charged. •...

  • Page 34: Selecting A Power Scheme

    The screen allows you to select, create, and edit power scheme settings. In addition, you can delete power schemes that you create, but you cannot delete Dell™ QuickSet predefined power schemes (Maximum Battery, Maximum Performance, Presentation, and Network Disabled).

  • Page 35: Setting Battery Alarms And Actions

    Setting Battery Alarms and Actions The screen allows you to enable the low-battery and critical-battery alarms and to change settings for the alarms. For example, you can set the low-battery alarm to 20 percent to remind you to save work and switch to AC power, and you can set the critical-battery alarm to 10 percent to enter hibernate mode.

  • Page 36: Hibernate Mode

    To access the Windows Power Options Properties window, click the Start button→ Control Panel→ Performance and Maintenance→ Power Options. Power Schemes Tab The Power schemes drop-down menu displays the selected preset power scheme. Keep the default Portable/Laptop power scheme to maximize battery power. Power Management...

  • Page 37: Alarms Tab

    Alarms Tab NOTE: To enable audible alarms, click each Alarm Action button and select Sound alarm. The Low battery alarm and Critical battery alarm settings alert you with a message when the battery charge falls below a certain percentage. When you receive your computer, the Low battery alarm and Critical battery alarm check boxes are selected.
  • Page 38 Power Management...

  • Page 39: Using Cds, Dvds, And Other Multimedia

    Using CDs, DVDs, and Other Multimedia Playing a CD or DVD NOTICE: Do not press down on the CD or DVD tray when you open or close it. Keep the tray closed when you are not using the drive. NOTICE: Do not move the computer while playing CDs or DVDs.

  • Page 40: Adjusting The Volume

    To format CDs for storing data, to create music CDs, or to copy CDs, see the CD software that came with your computer. NOTE: Ensure that you follow all copyright laws when you create CDs. For more information on playing CDs or DVDs, click Help on the CD or DVD player (if available). Adjusting the Volume NOTE: When the speakers are muted, you do not hear the CD or DVD playing.

  • Page 41: Adjusting The Picture

    Adjusting the Picture If an error message notifies you that the current resolution and color depth are using too much memory and preventing DVD playback, adjust the display properties. 1 Click the Start button and click Control Panel. 2 Under Pick a category, click Appearance and Themes. 3 Under Pick a task..., click Change the screen resolution.
  • Page 42 Using CDs, DVDs, and Other Multimedia...

  • Page 43: Using The Keyboard And Touch Pad

    Using the Keyboard and Touch Pad Numeric Keypad numeric keypad The numeric keypad functions like the numeric keypad on an external keyboard. Each key on the keypad has multiple functions. The keypad numbers and symbols are marked in blue on the right of the keypad keys.

  • Page 44: Key Combinations

    Using the Keyboard and Touch Pad Displays the Dell™ QuickSet Battery Meter. For more information about Dell QuickSet, see page 28. Ejects the tray out of the drive (if Dell QuickSet is installed). For more information about Dell QuickSet, see page 28.

  • Page 45: Speaker Functions

    Speaker Functions <Fn><Page Up> Increases the volume of the integrated speakers and external speakers, if attached <Fn><Page Dn> Decreases the volume of the integrated speakers and external speakers, if attached <Fn><End> Enables and disables the integrated speakers and external speakers, if attached ®...

  • Page 46: Touch Pad

    Touch Pad The touch pad detects the pressure and movement of your finger to allow you to move the cursor on the display. Use the touch pad and touch pad buttons as you would use a mouse. • To move the cursor, lightly slide your finger over the touch pad. •...

  • Page 47: Using Pc Cards

    Using PC Cards PC Card Types The PC Card slot has one connector that supports a single Type I or Type II card. The PC Card slot supports CardBus technology and extended PC Cards. "Type" of card refers to its thickness, not its functionality.

  • Page 48: Removing A Pc Card Or Blank

    2 Slide the card into the slot until the card is completely seated in its connector. If you encounter too much resistance, do not force the card. Check the card orientation and try again. The computer recognizes most PC Cards and automatically loads the appropriate device driver. If the configuration program tells you to load the manufacturer's drivers, use the floppy disk or CD that came with the PC Card.

  • Page 49: Setting Up A Network

    Setting Up a Network Connecting to a Network Adapter NOTE: Plug the network cable into the network adapter connector on the computer. Do not plug the network cable into the modem connector on the computer. Do not plug a network cable into a telephone wall jack.

  • Page 50: Connecting To A Wireless Local Area Network

    Your wireless network card requires specific software and drivers in order to connect to a network. The software is already installed. If the software is removed or corrupted, follow the instructions included in the user's guide for your wireless network card. The user’s guide is available on the Dell Support website at support.dell.com.
  • Page 51 When you turn on your computer, a pop-up appears from the network icon in the notification area (located in the lower-right corner of the Windows desktop) whenever a network, for which your computer is not configured, is detected in the area. 1 Click either the pop-up or the network icon to configure your computer for one of the available wireless networks.
  • Page 52 If you select a secure network (identified by a enter a WEP or WPA key when prompted. NOTE: Network security settings are unique to your network. Dell cannot provide this information. Your network is configured automatically. NOTE: Your computer can take up to 1 minute to connect to the network.

  • Page 53: Solving Problems

    Dell Diagnostics before you contact Dell for technical assistance. NOTICE: The Dell Diagnostics works only on Dell™ computers. The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive. NOTE: If your computer cannot display a screen image, contact Dell (see page 91).
  • Page 54 If you cannot resolve the error condition, contact Dell (see page 91). NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell, technical support will ask for your Service Tag.

  • Page 55: Drive Problems

    Configuration Parameters 4 When the tests are complete, close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and restart the computer, close the Main Menu screen. Drive Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

  • Page 56: Cd And Dvd Drive Problems

    H E C K F O R H A R D W A R E I N C O M P A T I B I L I T I E S U N T H E E L L I A G N O S T I C S CD and DVD drive problems NOTE:...

  • Page 57: E-Mail, Modem, And Internet Problems

    H E C K I S K — Click the Start button and click My Computer. Right-click Local Disk C:. Click Properties. Click the Tools tab. Under Error-checking, click Check Now. Click Scan for and attempt recovery of bad sectors. Click Start.

  • Page 58: Error Messages

    Use an antivirus program that includes anti-spyware protection (your program may require an upgrade) to scan the computer and remove spyware. For more information, go to support.dell.com and search for the keyword spyware. Error Messages...

  • Page 59: Keyboard Problems

    NOTE: Use the integrated keyboard when working in MS-DOS Dell Diagnostics or the system setup program. When you attach an external keyboard, the integrated keyboard remains fully functional. X I T S O M E P R O G R A M S A N D T R Y A G A I N —...

  • Page 60: External Keyboard Problems

    Type some characters on the internal keyboard and verify that they appear on the display. If the characters appear now but did not with the external keyboard, you may have a defective external keyboard. Contact Dell (see page 91). Unexpected Characters I S A B L E T H E N U M E R I C K E Y P A D displayed instead of letters.

  • Page 61: Lockups And Software Problems

    Use an antivirus program that includes anti-spyware protection (your program may require an upgrade) to scan the computer and remove spyware. For more information, go to support.dell.com and search for the keyword spyware. A program stops responding N D T H E P R O G R A M —...

  • Page 62: A Program Crashes Repeatedly

    A program crashes repeatedly NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD. H E C K T H E S O F T W A R E D O C U M E N T A T I O N A program is designed for an earlier Windows operating system U N T H E R O G R A M...

  • Page 63: Memory Problems

    • See the software documentation for minimum memory requirements. • Run the Dell Diagnostics. F Y O U E X P E R I E N C E O T H E R M E M O R Y P R O B L E M S •...

  • Page 64: Pc Card Problems

    — When the power light is lit or blinking, the computer has power. If the — The battery charge may be depleted. — If the battery status light slowly flashes green without the — Contact Dell (see page 91). E L L — Contact the...

  • Page 65: Printer Problems

    If you need technical assistance for your printer, contact the printer’s manufacturer. NOTE: If you need technical assistance for your Dell printer, contact Dell (see page 91). Use the code available on the Service Tag located on your printer to direct your call when contacting technical support.

  • Page 66: Scanner Problems

    E S T T H E E L E C T R I C A L O U T L E T device, such as a lamp. E R I F Y T H A T T H E P R I N T E R I S R E C O G N I Z E D B Y Click the Start button, click Control Panel, and then click Printers and Other Hardware.

  • Page 67: Sound And Speaker Problems

    Sound and Speaker Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. No sound from integrated speakers D J U S T T H E I N D O W S V O L U M E C O N T R O L of your screen.

  • Page 68: No Sound From Headphones

    N A B L E D I G I T A L M O D E Click the Start button, click Control Panel, and then click Sounds, Speech, and Audio Devices. Click Sounds and Audio Devices. Click the Hardware tab. Double-click the name of your CD drive.

  • Page 69: Video And Display Problems

    O V E R I F Y T H A T T H E P R O B L E M I S W I T H T H E M O U S E Shut down the computer. Disconnect the mouse. Turn on the computer.

  • Page 70: If The Display Is Difficult To Read

    Shut down your computer and connect an external monitor to the computer. Turn on the computer and the monitor and adjust the monitor brightness and contrast controls. If the external monitor works, the computer display or video controller may be defective. Contact Dell (see page 91).

  • Page 71: Identifying Drivers

    Dell ships your computer to you with required drivers already installed—no further installation or configuration is needed. NOTE: Any third party product used with your Dell computer may require an updated driver from the third party manufacturer. NOTICE: Ensure that you are installing software appropriate for your operating system.

  • Page 72: Resolving Software And Hardware Incompatibilities

    Manually Reinstalling Drivers NOTICE: The Dell Support website at support.dell.com provides approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly. 1 After copying the driver files to your hard drive, click the Start button and right-click My Computer.

  • Page 73: Restoring Your Operating System

    • Dell PC Restore by Symantec restores your hard drive to the operating state it was in when you purchased the computer. Dell PC Restore permanently deletes all data on the hard drive and removes any applications installed after you received the computer.

  • Page 74: Using Dell Pc Restore By Symantec

    Using Dell PC Restore by Symantec Use Dell PC Restore by Symantec only as the last method to restore your operating system. PC Restore restores your hard drive to the operating state it was in when you purchased the computer.
  • Page 75 To use PC Restore: 1 Turn on the computer. During the boot process, a blue bar with www.dell.com appears at the top of the screen. 2 Immediately upon seeing the blue bar, press <Ctrl><F11>. If you do not press <Ctrl><F11> in time, let the computer finish restarting, and then restart the computer again.
  • Page 76 5 Click Yes when a confirmation message appears. The partition is deleted and the c:\ partition expands to include the newly available disk space. To check the available space, right-click the c:\drive in Windows Explorer and select Properties. 6 Click Finish to close the PC Restore Removal window. 7 Restart the computer.

  • Page 77: Adding And Replacing Parts

    You have performed the steps in "Turning Off Your Computer" on page 75 and "Before Working Inside Your Computer" on page 76. • You have read the safety information in your Dell™ Product Information Guide. • A component can be replaced or, if purchased separately, installed by performing the removal procedure in reverse order.

  • Page 78: Before Working Inside Your Computer

    Dell’s product documentation, or as directed by Dell’s online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 79: Memory

    NOTICE: To avoid damaging the system board, you must remove the main battery before you service the computer. 7 Slide and hold the battery-bay latch release on the bottom of the computer, and then remove the battery from the bay. 8 Remove the hard drive (see page 79).
  • Page 80 3 If you are replacing a memory module, remove the existing module: Use your fingertips to carefully spread apart the securing clips on each end of the memory module connector until the module pops up. Remove the module from the connector. Adding and Replacing Parts captive screw memory module...

  • Page 81: Hard Drive

    4 Ground yourself and install the new memory module: Align the notch in the module edge connector with the tab in the connector slot. Slide the module firmly into the slot at a 45-degree angle, and rotate the module down until it clicks into place.
  • Page 82 Hard drives are extremely fragile; even a slight bump can damage the drive. NOTE: Dell does not guarantee compatibility or provide support for hard drives from sources other than Dell. To replace the hard drive in the hard drive bay: 1 Follow the procedures in "Before You Begin"...

  • Page 83: Appendix

    Appendix Specifications Processor (Inspiron 1200) Processor type L1 Trace Cache L1 Data Cache L2 cache External bus frequency Processor (Inspiron 2200) Processor type L1 Trace Cache L1 Data Cache L2 cache External bus frequency System Information System chipset Data bus width DRAM bus width Processor address bus width Flash EPROM...
  • Page 84 PC Card CardBus controller PC Card connector Cards supported PC Card connector size Data width (maximum) Memory Integrated memory Memory module connector Memory module capacity Memory type Minimum memory Maximum memory Ports and Connectors Audio Modem Network adapter Video Communications Modem: Type Controller...
  • Page 85 Video Video type Video controller Video memory LCD interface Audio Audio controller Stereo conversion Interfaces: Internal External Speaker Internal speaker amplifier Volume controls Display (15 inch) (Inspiron i2200 only) Type (active-matrix TFT) Dimensions: Height Width Diagonal Maximum resolutions: Response time (typical) Refresh rate Intel 910 GML integrated graphics Intel GMA900 (Graphics Media...
  • Page 86 Display (15 inch) (Inspiron i2200 only) (continued) Viewing angles: XGA Horizontal XGA Vertical Pixel pitch: Power Consumption (panel with backlight) (typical): Controls Display (14.1 inch) (Inspiron 1200 or Inspiron 2200) Type (active-matrix TFT) Dimensions: Height Width Diagonal Maximum resolutions: Response time (typical) Refresh rate Viewing angles: XGA Horizontal...
  • Page 87 Keyboard Number of keys Layout Touch Pad X/Y position resolution (graphics table mode) Size: Width Height Battery Type Dimensions: Depth Height Width Weight Voltage Charge time (approximate) Operating time Life span (approximate) Temperature range: Operating Storage 87 (U.S. and Canada); 88 (Europe); 87 (Japan) QWERTY/AZERTY/Kanji 1000 cpi...
  • Page 88 AC Adapter Input voltage Input current (maximum) Input frequency Output current Output power Rated output voltage Dimensions: Height Width Depth Weight (with cables) Temperature range: Operating Storage Physical Height Width Depth Weight with battery (excluding optional equipment for i2200): With NiMH battery With lithium-ion battery Environmental Temperature range:...

  • Page 89: Using The System Setup Program

    System security and hard-drive password settings NOTICE: Unless you are an expert computer user or are directed to do so by Dell technical support, do not change the system setup settings. Certain changes might make your computer work incorrectly. Viewing the System Setup Screens 1 Turn on (or restart) your computer.

  • Page 90: System Setup Screens

    System Setup Screens NOTE: For information about a specific item on a system setup screen, highlight the item and see the Help area on the screen. On each screen, the system setup options are listed at the left. To the right of each option is the setting or value for that option.

  • Page 91: Dell Technical Support Policy (U.s. Only)

    2 Connect the computer to an electrical outlet. 3 Turn on the computer. When the DELL logo appears, press <F12> immediately. If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop.

  • Page 92: Definition Of "Third-Party" Software And Peripherals

    Third-party software and peripherals include any peripheral, accessory, or software program sold by Dell not under the Dell brand (printers, scanners, cameras, games, and so on). Support for all third-party software and peripherals is provided by the original manufacturer of the product.

  • Page 93: Contacting Dell

    Toll-free numbers are for use within the country for which they are listed. When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.
  • Page 94 Tech Support Services Sales Aruba General Support Australia (Sydney) E-mail (Australia): au_tech_support@dell.com International Access Code: 0011 E-mail (New Zealand): nz_tech_support@dell.com Country Code: 61 Home and Small Business City Code: 2 Government and Business Preferred Accounts Division (PAD) Customer Care Technical Support (portables and desktops)
  • Page 95 Country (City) International Access Code Country Code City Code Austria (Vienna) Website: support.euro.dell.com International Access Code: 900 E-mail: tech_support_central_europe@dell.com Country Code: 43 Home/Small Business Sales City Code: 1 Home/Small Business Fax Home/Small Business Customer Care Preferred Accounts/Corporate Customer Care Home/Small Business Technical Support...
  • Page 96 Country (City) International Access Code Country Code City Code Canada (North York, Ontario) Online Order Status: www.dell.ca/ostatus International Access Code: 011 AutoTech (automated technical support) Customer Care (Home Sales/Small Business) Customer Care (med./large business, government) Technical Support (Home Sales/Small Business) Technical Support (med./large bus., government)
  • Page 97 Country Code: 86 Technical Support E-mail: cn_support@dell.com City Code: 592 Customer Care E-mail: customer_cn@dell.com Technical Support Fax Technical Support (Dell™ Dimension™ and Inspiron™) Technical Support (OptiPlex™, Latitude™, and Dell Precision™) Technical Support (servers and storage) Technical Support (projectors, PDAs, printers,...
  • Page 98 Country (City) International Access Code Country Code City Code Czech Republic (Prague) Website: support.euro.dell.com International Access Code: 00 E-mail: czech_dell@dell.com Country Code: 420 Technical Support Customer Care Tech Fax Switchboard Denmark (Copenhagen) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/dk/da/emaildell/...
  • Page 99 Country (City) International Access Code Country Code City Code France (Paris) (Montpellier) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/fr/fr/emaildell/ Country Code: 33 Home and Small Business City Codes: (1) (4) Technical Support Customer Care Switchboard Switchboard (calls from outside of France)
  • Page 100 Hong Kong Website: support.ap.dell.com International Access Code: 001 Technical Support E-mail: apsupport@dell.com Country Code: 852 Technical Support (Dimension and Inspiron) Technical Support (OptiPlex, Latitude, and Dell Precision) Technical Support (PowerApp™, PowerEdge™, PowerConnect™, and PowerVault™) Customer Care Large Corporate Accounts Global Customer Programs...
  • Page 101 Country (City) International Access Code Country Code City Code Ireland (Cherrywood) Website: support.euro.dell.com International Access Code: 16 E-mail: dell_direct_support@dell.com Country Code: 353 Technical Support City Code: 1 U.K. Technical Support (dial within U.K. only) Home User Customer Care Small Business Customer Care U.K.
  • Page 102 Technical Support (Dimension and Inspiron) Technical Support outside of Japan (Dimension and Inspiron) Technical Support (Dell Precision, OptiPlex, and Latitude) Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude) Technical Support (PDAs, projectors, printers, routers) Technical Support outside of Japan (PDAs,...
  • Page 103 Country Code: 853 Customer Service (Xiamen, China) Transaction Sales (Xiamen, China) Malaysia (Penang) Website: support.ap.dell.com International Access Code: 00 Technical Support (Dell Precision, OptiPlex, and Latitude) Country Code: 60 Technical Support (Dimension, Inspiron, and City Code: 4 Electronics and Accessories)
  • Page 104 Relational Sales Home/Small Business Sales Fax Relational Sales Fax Switchboard Switchboard Fax New Zealand E-mail (New Zealand): nz_tech_support@dell.com International Access Code: 00 E-mail (Australia): au_tech_support@dell.com Country Code: 64 Technical Support (for desktop and portable computers) Technical Support (for servers and workstations)
  • Page 105 Country (City) International Access Code Country Code City Code Norway (Lysaker) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/no/no/emaildell/ Country Code: 47 Technical Support Relational Customer Care Home/Small Business Customer Care Switchboard Fax Switchboard Panama General Support Peru General Support Poland (Warsaw) Website: support.euro.dell.com...
  • Page 106 Singapore (Singapore) Website: support.ap.dell.com International Access Code: 005 Technical Support (Dimension, Inspiron, and Electronics and Accessories) Country Code: 65 Technical Support (OptiPlex, Latitude, and Dell Precision) Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Customer Service (Penang, Malaysia) Transaction Sales Corporate Sales Slovakia (Prague) Website: support.euro.dell.com...
  • Page 107 Country (City) International Access Code Country Code City Code Spain (Madrid) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/es/es/emaildell/ Country Code: 34 Home and Small Business City Code: 91 Technical Support Customer Care Sales Switchboard Corporate Technical Support Customer Care...
  • Page 108 Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Transaction Sales Corporate Sales Thailand Website: support.ap.dell.com International Access Code: 001 Technical Support (OptiPlex, Latitude, and Dell Precision) Country Code: 66 Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Customer Service (Penang, Malaysia) Corporate Sales...
  • Page 109 Country (City) International Access Code Country Code City Code U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp Country Code: 44 City Code: 1344 E-mail: dell_direct_support@dell.com Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees]) Technical Support (direct and general)
  • Page 110 Employee Purchase Program (EPP) Customers Dell Sales Dell Outlet Store (Dell refurbished computers) Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired U.S. Virgin Islands General Support Venezuela General Support...

  • Page 111: Index

    70 Control Panel power options, 34 Dell contacting, 90-91 support policy, 89 support site, 11 Dell Diagnostics, 51 Dell Premier Support website, 9, 11 device status lights description, 14 diagnostics Dell, 51 display description, 13...
  • Page 112 20 problems, 54 replacing, 79 system view, 20 hardware conflicts, 70 Dell Diagnostics, 51 Hardware Troubleshooter, 70 Help and Support Center, 12 hibernate mode, 34-35 installing parts before you begin, 75 recommended tools, 75 turning off your computer, 75...
  • Page 113 60 CD drive, 54 computer crashes, 59-60 computer does not start up, 59 computer stops responding, 59 conflicts, 70 Dell Diagnostics, 51 problems (continued) drives, 53 DVD drive, 54 error messages, 56 hard drive, 54 keyboard, 57...
  • Page 114 44 description, 14 system view, 14 using, 44 transferring information to a new computer, 22 troubleshooting conflicts, 70 Dell Diagnostics, 51 external keyboard problems, 57 Hardware Troubleshooter, 70 Help and Support Center, 11 uninterruptible power supply. See UPS UPS, 26...

This manual is also suitable for:

Inspiron 1200Inspiron 2200

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