Drive Problems; Cd And Dvd Drive Problems; If You Cannot Eject The Cd, Cd-Rw, Dvd, Or Dvd+Rw Drive Tray - Dell 6400 Owner's Manual

Drive Problems

CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
E N S U R E T H A T M I C R O S O F T
Computer. If the floppy, CD, or DVD drive, is not listed, perform a full scan with your antivirus software
to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.
T E S T T H E D R I V E —
• Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective.
• Insert a bootable floppy disk and restart the computer.
C L E A N T H E D R I V E O R D I S K
E N S U R E T H A T T H E C D I S S N A P P E D O N T O T H E S P I N D L E
C H E C K T H E C A B L E C O N N E C T I O N S
H E C K F O R H A R D W A R E I N C O M P A T I B I L I T I E S
C
page 102.
R U N T H E D E L L D I A G N O S T I C S

CD and DVD drive problems

NOTE:
High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defect in
the drive or the CD or DVD.
NOTE:
Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.
Problems writing to a CD/DVD-RW drive
C L O S E O T H E R P R O G R A M S
the stream is interrupted, an error occurs. Try closing all programs before you write to the CD/DVD-RW.
T U R N O F F S T A N D B Y M O D E I N
Management Modes" on page 41 for information on standby mode.
C H A N G E T H E W R I T E S P E E D T O A S L O W E R R A T E

If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray

1 Ensure that the computer is shut down.
2 Straighten a paper clip and insert one end into the eject hole at the front of the drive; push firmly until
the tray is partially ejected.
3 Gently pull out the tray until it stops.
® ®
W I N D O W S R E C O G N I Z E S T H E D R I V E
See "Cleaning Your Computer" on page 165.
—
See "Resolving Software and Hardware Incompatibilities" on
—
See "Dell Diagnostics" on page 79.
—
The CD/DVD-RW drive must receive a steady stream of data when writing. If
—
W I N D O W S B E F O R E W R I T I N G T O A
—
Click the Start button and click My
—
C D / D V D - R W
See the help files for your CD or DVD creation software.
See "Power
D I S C —
Solving Problems
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