Chapter 4 Troubleshooting - ZyXEL Communications ZYWALL SSL 10 User Manual

Chapter 4 Troubleshooting

The connection is slow or intermittent.
• Transmission speed varies depending on your network connection to the ZyWALL and
the traffic load. Check with your network administrator and ask for more bandwidth
assigned to you.
I cannot access a web site (on Mondays).
• Check that the web site is available for access.
• Check that the network administrator has not blocked you from accessing the web site
during specific times.
I cannot access a non-web based application.
• Check that the application is available for access.
• Make sure you have following the instruction in the pop-up information window to access
the application.
• If required, make sure you enter the access account information correctly.
I cannot access a file share.
• Check that the file server is configured properly and is available for access.
• If required, make sure you enter the access account information correctly.
• Contact your network administrator for assistance if the problem persists.
I cannot open a file.
• If your web browser cannot open a file, you are prompted to download it to your computer.
You can then launch the appropriate application to open the file.
I cannot rename/delete/upload a file and/or folder.
34
ZyWALL SSL 10 User's Guide