Troubleshooting - ZyXEL Communications ZYWALL 5 Quick Start Manual

4 Troubleshooting

PROBLEM
None of the Make sure that you have the power adaptor connected to the ZyWALL and an appropriate
LEDs turn on power source. Check all cable connections.
when you turn
If the LEDs still do not turn on, you may have a hardware problem. In this case, you should
on the ZyWALL.
contact your local vendor.
Cannot access Check the cable connection between the ZyWALL and your computer or hub. Refer to the
the ZyWALL section on front panel for details.
from the LAN.
Ping the ZyWALL from a LAN computer. Make sure your computer's Ethernet card is
installed and functioning properly.
Cannot ping any If the 10/100M LAN/DMZ LEDs are off, check the cable connections between the ZyWALL
computer on the and your LAN computers.
LAN.
Verify that the IP address and subnet mask of the ZyWALL and the LAN computers are in
the same IP address range.
Cannot get a The WAN IP is provided after the ISP verifies the MAC address, host name or user ID.
WAN IP address
Find out the verification method used by your ISP and configure the corresponding fields.
from the ISP.
If the ISP checks the WAN MAC address, you should clone the MAC address from a LAN
computer. Click WAN and then the WAN tab, select Spoof WAN MAC Address and enter
the IP address of the computer on the LAN whose MAC address you are cloning.
ZyWALL 5 Internet Security Appliance
CORRECTIVE ACTION
17
Click Finish to save and complete the
wizard setup. Otherwise, click Back to
return to the previous screen.