Troubleshooting; Technical Support - ZyXEL Communications USG Series Vpn Configuration Manual

Troubleshooting
In case there's a problem connecting, a yellow warning triangle will show up. Click the
yellow warning triangle to be taken to the log.
The log will explain exactly what the problem is. Follow the steps listed in the log.
TIP​ : Press Cmd-L to open the log in a new window. That way, you can have the log side-by-side with your VPN configuration while
making changes to troubleshoot a problem.
VPN Tracker Manual
The​ VPN Tracker Manual​ contains detailed troubleshooting advice. Answers to frequently asked questions (FAQs) can be found at:
http://www.vpntracker.com/support
Technical Support
If you're stuck, the technical support team at equinux is here to help. Contact us via ​
Please include the following information with any request for support:
➔ A description of the problem and any troubleshooting steps that you have already taken.
➔ A VPN Tracker Technical Support Report (Log > Technical Support Report).
➔ Device model and the firmware version running on it.
➔ Screenshots of the VPN settings on your VPN gateway.
IMPORTANT:​ A Technical Support Report contains the settings and logs necessary for resolving technical problems. Confidential
information (e.g. passwords, private keys for certificates) is not included in a Technical Support Report.
h ttp://www.vpntracker.com/support
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