ZyXEL Communications ZYWALL SSL 10 User Manual page 33

C
H A P T E R
This chapter provides tips to solve common problems. You should contact your network
administrator if a problem persists.
I forgot my account user name and/or password.
• Your account information is provided by your network administrator. If you have
forgotten this information, contact your network administrator for assistance.
I cannot see or access the Login screen in the web configurator.
1 Make sure you enter the correct IP address or domain name of the ZyWALL. Check with
your network administrator to verify this information.
2 Make sure your computer meets the system requirements. See
3 Make sure your computer meets any other requirements specified by your network
administrator. This may include the version of your operating system, service pack, etc.
4 If there is a DHCP server on your network, make sure your computer is using a dynamic
IP address.
5 If the problem continues, contact the network administrator.
I can see the Login screen, but I cannot log in to the ZyWALL.
• Make sure you have entered the user name and password exactly as provided by your
network administrator. These fields are case-sensitive, so make sure [Caps Lock] is not on.
• You cannot log in to the web configurator if someone has already logged in using the same
user account. In this case, inform that person to log out or contact your network
administrator for assistance.
ZyWALL SSL 10 User's Guide
Troubleshooting
4
Section 1.1.2 on page 13.
33