Troubleshooting - Samsung HT-TXQ120K Instruction Manual

Troubleshooting

Refer to the chart below when this unit does not function properly. If the problem you are experiencing is not listed below
or if the instruction below does not help, turn off the unit, disconnect the power cord, and contact the nearest authorized
dealer or Samsung Electronics Service Center.
Symptom
Is the power cord plugged securely into the outlet?
•
I cannot eject the disc.
Turn off the power and then turn it back on.
•
Check the region number of the DVD.
•
DVD discs purchased from abroad may not be playable.
Playback does not start.
CD-ROMs and DVD-ROMs cannot be played on this DVD player.
•
• Make sure that the rating level is correct.
Playback does not start
• Are you using a deformed disc or a disc with scratches on the surface?
immediately when the Play/
Wipe the disc clean.
•
Pause button is pressed.
No sound is heard during fast playback, slow playback, and step motion play-
•
back.
Sound is not produced. Are the speakers connected properly? Is the speaker setup correctly custom-
•
ized?
Is the disc severely damaged?
•
When listening to a CD or radio, sound is output to the front speakers (L/R)
•
only. Select "PRO LOGIC II" by pressing 2 PL II (Dolby Pro Logic II) on
Sound can be heard only
the remote control to use all six speakers.
from a few speakers and not Make sure that the DVD disc is 5.1-CH compatible.
•
If you set C, SL, and SR to NONE in the speaker mode in the audio setup of
all six. •
the setup screen, no sound is heard from the center speaker and the front
left and right speakers. Set C, SL, and SR to SMALL.
• Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital 5.1 CH
Dolby Digital 5.1 CH
Surround Sound is produced only if the disc is recorded with 5.1 channel
Surround Sound is not
sound.
Is the audio language correctly set to DOLBY DIGITAL 5.1-CH in the infor-
produced. •
mation display?
Is the remote control being operated within its operation range of angle and
•
distance?
The remote control does not
Are the batteries exhausted?
•
work.
Have you selected the mode(TV/DVD) functions of the remote control (TV or
•
DVD) correctly?
66
Check/Remedy
Symptom
• Disc is rotating but no
Is the TV power on?
•
picture is produced.
Are the video cables connected properly?
•
Is the disc dirty or damaged?
•
• Picture quality is poor and
A poorly manufactured disc may not be playable.
•
picture is shaking.
Audio language and subtitles
Audio language and subtitles will not work for DVDs not containing them.
•
do not work. And depending on the disc, they may work differently.
Menu screen does not
appear even when the menu
• Are you using a disc that does not contain menus?
function is selected.
You can play 16:9 DVDs in 16:9 WIDE mode, 4:3 LETTER BOX mode, or
•
Aspect ratio cannot be
4:3 PAN SCAN mode, but 4:3 DVDs can be seen in 4:3 ratio only. Refer to
changed.
the DVD disc jacket and then select the appropriate function.
• The main unit is not
working. (Example: The
Turn off the power and hold the STOP() button on the main unit for longer
•
power goes out or strange than 5 seconds.
noise is heard.)
Using the RESET function will erase all stored settings.
• The DVD player is not Do not use this unless necessary.
working normally.
• While <NO DISC> message appears on the display of main unit, hold the main
unit's STOP() button for longer than 5 seconds. <INITIALIZE> appears on the
display and all settings will return to the default values.
The password for rating level
• Press the POWER button.
has been forgotten.
Using the RESET function will erase all stored settings.
Do not use this unless necessary.
Is the antenna connected properly?
•
Can't receive radio
If the antenna's input signal is weak, install an external FM antenna in an
•
broadcast.
area with good reception.
• If the eject button is pressed while listening to TV audio using the D.IN1,
Can't receive radio
D.IN2, AUX functions, the DVD functions are turned on and this stops the TV
broadcastç
audio.
Check/Remedy
67
GB