Troubleshooting - Samsung HT-X250 Instruction Manual

Troubleshooting
Refer to the chart below when this unit does not function properly If the problem you are experiencing is not listed below
or if the instruction below does not help, turn off the unit, disconnect the power cord, and contact the nearest authorized
dealer or Samsung Electronics Service Center.
I cannot eject the disc.
Playback does not start.
Playback does not start
immediately when the
Play/Pause button is pressed.
Sound is not produced.
Sound can be heard only from a
few speakers and not all six.
Dolby Digital 5.1 CH Surround
Sound is not produced.
The remote control does not
work.
• Is the power cord plugged securely into the outlet?
• Turn off the power and then turn it back on.
• Check the region number of the DVD.
DVD discs purchased from abroad may not be playable.
• CD-ROMs and DVD-ROMs cannot be played on this DVD
player.
• Make sure that the rating level is correct.
• Are you using a deformed disc or a disc with scratches on
the surface?
• Wipe the disc clean.
• No sound is heard during fast playback, slow playback, and step
motion playback.
• Are the speakers connected properly? Is the speaker setup cor-
rectly customized?
• Is the disc severely damaged?
• When listening to a CD or radio, sound is output to the front
speakers (L/R) only. Select "PRO LOGIC II" by pressing D[] PL II
(Dolby Pro Logic II) on the remote control to use all six speakers.
• Make sure that the DVD disc is 5.1-CH compatible.
• If you set C, SL, and SR to NONE in the speaker mode in the
audio setup of the setup screen, no sound is heard from the
center speaker and the front left and right speakers. Set C, SL,
and SR to SMALL.
• Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital
5.1 CH Surround Sound is produced only if the disc is recorded
with 5.1 channel sound.
• Is the audio language correctly set to DOLBY DIGITAL 5.1-CH in
the information display?
• Is the remote control being operated within its operation range of
angle and distance?
• Are the batteries exhausted?
• Have you selected the mode(TV/DVD) functions of the remote
control (TV or DVD) correctly?
• Disc is rotating but no
picture is produced.
• Picture quality is poor and
picture is shaking.
Audio language and subtitles
do not work.
Menu screen does not appear
even when the menu function is
selected.
Aspect ratio cannot be changed.
• The main unit is not working.
(Example: The power goes out
or strange noise is heard.)
• The DVD player is not working
normally.
The password for rating level
has been forgotten.
Can't receive radio broadcast.
While listening to TV audio
through the main unit,
no sound is heard.
• Is the TV power on?
• Are the video cables connected properly?
• Is the disc dirty or damaged?
• A poorly manufactured disc may not be playable.
• Audio language and subtitles will not work if the disc does not con-
tain them.
• Are you using a disc that does not contain menus?
• You can play 16:9 DVDs in 16:9 WIDE mode, 4:3 LETTER BOX
mode, or 4:3 PAN SCAN mode, but 4:3 DVDs can be seen in 4:3
ratio only. Refer to the DVD disc jacket and then select the appro-
priate function.
• Turn off the power and hold the STOP ( [] ) button on the main unit
for longer than 5 seconds.
Using the RESET function will erase all stored settings.
Do not use this unless necessary.
• While _ (NO DISC) messageappearson the display of main unit,
hold the main unit's STOP ( [] ) button for longer than 5 seconds."INI-
TIALIZE"appears on the display and all settings will return to the
default values.
• Press the POWERbutton.
Using the RESET function will eraseall stored settings.
Do not use this unless necessary.
• Is the antenna connected properly?
• If the antenna's input signal is weak, install an external FM anten-
na in an area with good reception.
• If the eject button is pressed while listening to TV audio using
the D.IN, AUX functions, the DVD functions are turned on and this
stops the TV audio.
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