Contacting Raymarine; Using The Website; In The Us - Raymarine A Series A50 User's Reference Manual

14.5 Contacting Raymarine

Using the website

For the latest information on Raymarine products visit the website at
www.raymarine.com.
Click on the region that you are located in and go to the Customer
Support page for links to:
• Finding the location of the nearest factory service and
authorized dealer for your area.
• Register Raymarine products.
• Accessing handbooks in Adobe Acrobat
• Downloading software updates.
• Accessing the Raymarine solution database.
Click Find Answers to use the searchable solution database, or
click Ask Raymarine to submit a question to Raymarine technical
support staff. A reply will be sent by e-mail.

In the US

Parts and accessories
Many Raymarine parts and accessories can be obtained from your
local authorized Raymarine dealer.
However, if you are not able to obtain your requirements from the
dealer, contact Raymarine Technical Services at:
1-603-881-5200 ext. 2333
Technical Service is available Monday through Friday 4.00AM to
6.00PM Eastern Time.
Please have the Raymarine item or part number ready when calling
if placing an order. If you are not sure which item is appropriate for
146
your unit, you should contact the Technical Support Department to
verify your requirements.
Technical Support
For technical support, call:
Raymarine Technical Support Specialists are available to answer
questions about installing, operating and troubleshooting all
Raymarine products.
Product repair and service
In the unlikely event that your Raymarine unit should develop a
TM
format.
problem, please contact your authorized Raymarine dealer for
assistance. The dealer is best equipped to handle your service
requirements and can offer timesaving help in getting the equipment
back into normal operation.
In the event that repairs cannot be obtained locally, product service
may also be obtained by returning the unit to:
The Product Repair Center is open Monday through Friday 8.15 AM
to 5.00 PM Eastern Time.
All products returned to the Repair Center are registered upon
receipt. Should you wish to enquire about the repair status of the
unit, contact the Product Repair Center at:
Please have the unit serial number ready when you call. We will do
everything possible to make the repair and return your unit as
quickly as possible.
1-603-881-5200 ext 2444
Raymarine Inc.
Product Repair Center
21 Manchester Street
Merrimack, NH03054-44821
1-603-881-5200 ext 2118
A-Series display - User reference manual