Troubleshooting Tips; Before You Call For Service - GE Profile PB970SPSS User Manual

Before You Call For Service...

Troubleshooting Tips

Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Problem
Surface units will not
maintain a rolling boil
or cooking is not
fast enough
Surface units do
not work properly
.
.
.
Surface unit stops
glowing when turned
to a lower setting
Scratches (may appear
as cracks) on cooktop
glass surface
.
.
.
Areas of discoloration
on the cooktop
.
.
.
Plastic melted to
the surface
.
Pitting (or indentation) Hot sugar mixture spilled .
of the cooktop
Frequent cycling
off and on of
surface units
Oven light does
not work.
Oven will not work
.
.
.
.
.
44
Possible Causes
Improper cookware ..
being used..
In some areas, the power.
(voltage) may be low.
A fuse in your home may be .
blown or the circuit breaker
tripped.
Cooktop controls .
improperly set..
This is normal. The unit .
is still on and hot.
Incorrect cleaning .
methods being used..
Cookware with rough bottoms. •. To.avoid.scratches,.use.the.recommended.cleaning
being used or coarse particles. . procedures . . Make.sure.bottoms.of.cookware.are.clean.
(salt or sand) were between.
the cookware and the surface
of the cooktop.
Cookware has been slid
across the cooktop surface.
Food spillovers not cleaned .
before next use.
Hot surface on a model.
with a light-colored cooktop.. . when.it.is.hot . . This.is.temporary.and.will.disappear.
.
Hot cooktop came into..
contact with plastic placed.
on the hot cooktop.
on the cooktop.
Improper cookware .
being used.
Light bulb is loose..
.
Plug on range is not completely •. Make.sure.electrical.plug.is.plugged.into.a.live,.properly
inserted in the electrical outlet.. . grounded.outlet .
A fuse in your home may .
be blown or the circuit
breaker tripped.
Oven controls improperly set.. •. See.the.Using the oven.section .
Oven too hot..
What To Do
•. Use.pans.which.are.flat.and.match.the.diameter.of.
. the.surface.unit.selected .
•. Cover.pan.with.a.lid.until.desired.heat.is.obtained .
•. Replace.the.fuse.or.reset.the.circuit.breaker .
•. Check.to.see.the.correct.control.is.set.for.the.surface
. unit.you.are.using .
.
•. Scratches.are.not.removable . . Tiny.scratches.will.become
. less.visible.in.time.as.a.result.of.cleaning .
. before.use,.and.use.cookware.with.smooth.bottoms .
•. See.the.Cleaning the glass cooktop.section .
•. This.is.normal . . The.surface.may.appear.discolored..
. as.the.glass.cools .
•. See.the.Glass surface—potential for permanent damage
. section.in.the.Cleaning.the.glass.cooktop.section .
•. Call.a.qualified.technician.for.replacement .
•. Use.only.flat.cookware.to.minimize.cycling .
•. Tighten.or.replace.the.bulb .
.
•. Replace.the.fuse.or.reset.the.circuit.breaker .
•. Allow.the.oven.to.cool.to.below.locking.temperature .
.