Improving The Print Quality - Brother MFC-9970CDW User Manual

Improving the print quality

If you have a print quality problem, print a test page first (MENU, Printer, Print Options,
Test Print). If the printout looks good, the problem is probably not the machine. Check the
interface cable connections or try printing a different document. If the printout or test page printed
from the machine has a quality problem, check the following steps first. And then, if you still have
a print quality problem, check the chart below and follow the recommendations.
Note
Using non-Brother supplies may affect the print quality, hardware performance, and machine
reliability.
a
To get the best print quality, we suggest using the recommended paper. Check that you use
paper that meets our specifications. (See Acceptable paper and other print media
on page 21.)
b
Check that the drum unit and toner cartridges are installed properly.
Examples of poor print
quality
White lines, bands or ribbing
across the page
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
Colors are light or unclear on
the whole page
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
Recommendation
Put in a new drum unit. (See Replacing the drum unit on page 76.)

 Make sure Toner Save mode is off in the control panel of the machine
or the printer driver.
 Make sure that you choose the proper media type in the printer driver
or in the machine's Paper Type menu setting. (See Acceptable paper
and other print media on page 21 and Basic tab in the Software
User's Guide.)
 Shake all four toner cartridges gently.
 Wipe the laser scanner windows with a dry lint-free soft cloth. (See
Cleaning the laser scanner windows in Appendix A of the Advanced
User's Guide.)
 Perform the calibration. (See Calibration in Appendix A of the
Advanced User's Guide.)
Troubleshooting
B
B
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